DirecTVReviews 470

Whatever you do, DO NOT get direct tv! It's like you stepped back 30 yrs. In time! TERRIBLE service with antiquated graphics/technology! Also, tricked into 2 year contract through AT&T bundle, with a cancellation penalty of $470! Direct is so bad that we will pay the cancellation just to get out!

I do not recommend anyone to use direct tv the worse company ever! Call around before they scam you!

Service totally sucks. For the past 4 weeks it keeps dropping reception. Not just once a day either. Since 6am this morning we have lost reception 5 times. Guess we'll be going to spectrum. This is ridiculous, they raised our rate and the service went to hell.

I was with DirecTV for over 35 years at the end of that period my bill was almost $200 a month including internet, no pay stations no pay-per-view just regular TV and internet. They keep telling you your promotions are running out and there is no promotions available at this time we had a bad windstorm I ended up leaving them. Now I have T-Mobile internet at $50 a month locked in for life and I am streaming on TV I have more stations now than I did with direct.

I cancelled my service after 10 plus years. I then returned the equipment a month prior to them requiring it back. They then charged me for the equipment, not giving me any reason why. I called multiple times and each time a CSR would place me on hold and never return back. Now the crap company has reported this fee against my credit. I highly recommend never signing up with this company.

After calling to complain because the information I received about the service cancellation was incorrect I was billed more money because of equipment not being returned.
I have never been billed by Direct TV always AT & T.
After cancelling service because of lack of good speed and internet I had to change service to Spectrum. I called and asked about equipment return. I have a letter from AT & T saying I didn't have any equipment to return. They told me the dish was not to be returned. Now Direct TV says yes I do have equipment to return. Please get your teams together on what to tell your customers. You have terrible customer service.

I haven't had DIRECTV in nine years because I had so many issues with them back then. I just signed up and for two days I tried to register to be able to watch dIRECTV. The registration process had me going in circles consistently and then would move the timeout screen within two minutes of me being able to put all the information in and register it. I called customer service and asked them if they can register for me, or do it with me on the phone and the complete incompetence of the DIRECTV employee made me so mad that I said I'm just gonna end up canceling my service in the employee said we can go ahead and do that and I hung up. Nothing else was said, but then I got an email of a refund a letter, forcing me to return the stuff that I just got in the mail. So DIRECTV I'm telling this directly to you. You're a $#*!ty company with horrible employees and you don't know how to keep business. Not only that the algorithms to keep me going in loops for hours trying to just register to watch your TV after I've already been charged for it it's absolutely ridiculously stupid and you guys are the most professional morons I've ever ran into in my life. I will not recommend your service to anyone. Your algorithms had me going in circles even with the customer service help on the phone but yet they couldn't do it for me. You guys are mentally challenged and need to fire every single board member you have. Because of people can't even register for your service. How the hell are people watching it? And when you have two employees and a pretty smart customer, trying to figure this out that keeps going in circles and repeating the same process over and over, then your company is just mentally challenged and you need different people running it. Because you can't make money without people being able to register it's not rocket science it's pretty simple unless you have algorithms constantly making the same customer go in a circle over and over and over and over again. Your company $#*! and I tried to give you the benefit of the chance because I am reasonable but at this point I think the company is a joke and you don't give a crap about your customers

Customer for 25 years and they won't even replace remotes so they say I should keep paying 230 a month even though I can't get what I pay for so much for customer loyalty by by thanks for taking my money for source poor servic

HD picture is no better via satellite upgrade. Cost went up. Quality went down due to a black/gray horizontal Genie bar cutting off the top part of the screen. So, I am paying more for less picture. Often heads of people or words on screen are blocked. Bad! & no fix.

I was told when I first purchased this direct tv I had a two year contract with a set price. When close to the end of the first year I called to make sure the price would be the same I was told the price would be the same the next month I got my bill it was doubled I called and they wouldn't lower my bill after explaining what happened. So I cancelled cable end up paying double for the next month the following month they sent me a bill for canceling before me my contract was over for 255$. It was the worse experience I had with a cable company. I would never get any of there products ever again. For anybody looking to try this direct tv I would say don't worse experience ever and they lie. DONT GET IT

A lighting strike damage our satellite boxes. They scheduled a technician to be here between 12 and 4 pm. At 12:15 Brandon was in our house,he replaced the boxes and checked all our connections to ensure nothing else was damaged. He was friendly and attentive. Job well done and thanks to Direct TV for the early response.

They keep losing channels due to "contract disputes" with their channel suppliers and/or "technical difficulties". Both excuses last months without the channels. Meantime they keep raising prices. A waste of time and money.

My experience happened on 1-30-24. Here it goes… I'm working on a clients house (elderly couple) and today they lost their TV. Which is a big deal for older folks! They came and got me so I made a phone call to help out. After 30 minutes of being on the phone with a woman I could barely understand, she continuously attempted to get me to diagnose the problem. I repeatedly asked her to simply send a technician that knew what they were looking at. My repeated requests were constantly denied! Then to top it off, this woman had the audacity to ask my 89 year old client to get up and do what she had been asking me to do. After hearing all of this (speaker phone), I took my phone back and told the woman, how dare you ask an 89 year old man to walk around and do a technicians job! Shame on her! 28 minutes into the conversation, I was finally able to schedule a tech to come out. I absolutely could not believe the nerve of this person! I would hope that at a minimum, some form of reprimand would be enforced on individuals like this! I pray the conversation was recorded and finds its way to the proper person!

Refused to move automatic payment three days. Offered to suspend service for those days and start a new due date. This is STUPID! This service has increased from 59 to 79. Stated when I signed up 59 was for a year but then changed to 3 months. Increased to 69 after the 3 months then 74 in three months and again 3 months to 79. There are too many other streaming services such as YOUTUBE which offer more and are cheaper. I am seriously going to consider going to another service with more concern about retaining their streaming customers who wish to pay their bills with automatic paymentson different days when the service was a one price and has increased 20 in less than a year.

After working with the DirecTV tech support ladies in the Philippines to get a receiver updated, I ran out of patience after just over 2 hours. The last lady must have asked about home addresses and receiver numbers 5 times or more. I think we were in a never ending loop, so I just cancelled the order. I definitely would not recommend them although I have been with them for over 25 years.

Signed up for Directv and was told we would get a $200 Visa Card after 3-4 months, now after 6 months called Directv and it expired. We were never told we had to call them with 120 days to ask for this card. If you advertise to send a Visa Card after so many months, JUST SEND IT. Rip off. After our contract is done, we will move on and never return (if we wait that long). Beware of their false advertisement for the Visa card special.

The Loyalty Dept at Directv would rather lose a customer and have sales try 100x harder to get them back than just try to retain a customer. Worst phone call to make. 0 stars if possible.

An obsolete service designed to drain consumers of money. They have no respect for long-time customers and find endless ways to keep nickle&diming with a bunch of made-up costs. I HIGHLY recommend cutting the cord and never getting involved with this shady company for ANY service.

I have been trying to get my Directv service moved from PA to NC. I have come to believe that is now impossible. I have been working on if for weeks and am still no closer to getting it installed than I was at the beginning. First time the guy showed way outside of the window. So then it had to be rescheduled. I repeated it over and over, I have no equipment, you need to bring everything. The guy showed last week and of course, brought no equipment. So he tells me what to ask for to get the installation set up again. I do this last week as soon he tells me and set it up for today. This time, no call, no show, no email. So I have to call at least 3 different times to get someone who knows anything or doesn't hang up on me. They finally tell me we have to set up a new account instead of moving the old one since I have no equipment! The same thing I told them repeatedly b4. Supposedly they are coming tomorrow with all new equipment to install. We will see. I am betting it doesn't happen.