All cable providers are the same crap.

To Whom It May Concern,

I have NEVER had such horrible service in my ENTIRE life. If you have Direct TV and/or plan to use their services in the near future, I HIGHLY recommend that you DO NOT!

I started using Direct TV in 2014 living with a roommate and had been a well paying and loyal customer ever since. As soon as I decided to move out into my own studio, it has been hell trying to end my services.

Direct TV made it impossible for me to make the process an easy transition. I wanted to keep my services with Direct TV but was told by my landlord that the dish WAS PHYSICALLY NOT able to be installed on the property. Also, the dish couldnt be installed (as stated in the lease) because it would change the visual continuity of the property. I then explained the situation to a Direct TV customer service rep and got an absolutely ludicrous response!

They told me it would be considered an early cancelation fee of somewhere around $250.00 because that would be breaking my agreement with Direct TV. I never intended to end my services until I was told it was physically NOT POSSIBLE to install Direct TV on the property. Although I am aware of Direct TV policy; We only waive the fee if a technician comes to the location and physically can not get direct site for the dish, I think it is insane that I must move to only apartments that allow Direct TV services? In return, I told the customer service rep that my roommate and I would be emailing corporate and once the final decision is made on my account to contact me with my final balance.

I also gave Direct TV my new address for any forwarding billing/messages but I was NEVER called, I NEVER received a final bill/ or email, and no one ever informed me of the status of my account. All I received was a box in order to ship back the equipment. After sending back my equipment, (ON THE DAY BEFORE CHRISTMAS EVE) I happened to check my Bank of America statement because I was working to complete my holiday shopping and saw a withdraw of $186.02 which I never authorized! I was still waiting to hear back from corporate to know my final payment.

I NEVER saved card information with Direct TV and money was withdrawn that I needed for the holidays, that is ABSOLUTELY INSANE! How are you even able to get access to my account!? I called Direct TV customer services and was then directed to a supervisor who apologized over and over for my troubles. The supervisor informed me that he also saw Direct TV was charging me $147.16 for my equipment which I had already returned!? I told him that it was Christmas and I had been waiting to hear back about my balance and never was contacted. I asked if he could have the $186.02 put back in my account and then have someone notify me of my final bill. That would allow my old roommate and I time to figure out how to split the remaining balance. The supervisor told me, no problem and that the money would be put back in my account as soon as possible but it may take a couple days and that someone would be contacting me within the next two days about my final payment. AGAIN, I was NEVER contacted but instead, I received and email a day later stating that I was not getting my refund. I was LIVID!

I called back to customer service AGAIN and was speaking with Tasha who tried to fix the problem when I had 100 notes already under my account name. She waisted my time when I asked over and over to just talk with a supervisor. She tried to reason the situation then to only say Im sorry mamm, I only help customers interested in reconnecting with Direct TVlet me transfer you to billing. I was on hold for 20 minutes before finally being connected to Jay Marco, another supervisor. He THEN TOO APOLOGIZED AND TOLD ME THE $186.02 WAS NON-REFUNDABLE BUT THEY WOULD MAKE SURE THE $147.16 FROM THE EQUIPMENT FEE WOULD BE PUT BACK ON MY ACCOUNT WITHIN 72 HOURS (since the system finally showed that they had received the equipment). I asked him ARE YOU SURE IT WILL and he responded YES, MAMM! I bet you can guess what happened next!? I got back from being away on Christmas vacation with family and the money was STILL NOT returned!

I called one last time and spoke with yet ANOTHER SUPERVISOR and she told me she does not understand why I was told I was getting a refund when that is not possible and I will not be getting a refund at all because of policy. ARE YOU KIDDING ME!
I TALKED TO OVER 14 REPS AND 3 SUPERVISORS WHO TWICE TOLD ME ABOUT A REFUND AND THEN NOTHING AT ALL!
UNAUTHORIZED TRANSACTIONS ON AN ACCOUNT WITH UNSAVED CARD INFORMATION AND.
CUSTOMER EMPLOYEES TRYING TO SOLVE SITUATIONS THEY DONT HAVE THE AUTHORITY TO RECTIFY.
NO ONE had correct information.
THE WHOLE STAFF SHOULD BE FIRED FOR NOT GIVING OUT CONSISTENT INFORMATION!
This was THE WORST SERVICE I HAVE EVRRRRRRRRRR DELT WITH AND I RECOMMEND YOU TO ABSOLUTELY NOT, I REPEAT DO NOT USE THEIR SERVICES UNLESS YOU WANT TO BE WITH THEM FOREVER OR BE RIPPED OFF! NEVRR AGAIN. MY RATING = -15

DO NOT USE DIRECT TV, EVER!

THANK YOU,

UNHAPPY CUSTOMER

Only had direcTV for 7 months and i love it!

They have over all pretty good service.

Its ok

Really great packages great customer service