DirecTVReviews 470

Had to wait days to get an available service appointment date. Not excited about a Saturday service appointment but it was scheduled for an 8am to Noon window so I'd only lose the early part of the day, until the no-show by the service person, then found by logging into my account that it was rescheduled (with out any notification) to Noon to 4pm window. Then again a no-show by the service person, then, (again without notification) found that it was changed to a 4pm to 6pm window, that tuned into another no-show by the service person. A full day wasted with no notifications from DTV. It looks like it is time to cut the cord.

Sent a letter to President of Direct TV, spoke with 2 different people from the Executive office, the first one told me that she would add a credit on my account which she never did. Wrote back to the president, another Executive call me back, I explained what happened, what I was told, said he would investigate and call back, which he did, they both called me a lie. I don't know how you treat your customers like that. I will make sure I get on social media, to make sure whomever have Direct TV they will start looking for other services because Direct TV does not value their customers

I have been with AT & T for 40 years because I was always treated good and they had great equipment and excellent Customer Support Service. I have (had) Directv, Uverse Internet Service and 6 lines of wireless Service.
Today I fired them and although they have lost an old Loyal Customer and roughly $700/mo of Revenue they most likely will care less. It all started with this new Gemini equipment. It worked terribly and I called them twice with hours of hold time, when they finally suggested that they would send a Technician out to fix the problem I was happy to hear that! But the catch was that I would have to sign up to an Equipment Service Agreement for $9.99/mo. I never heard of carrying a Service Contract to cover the provider equipment!

Signed,
A Very, Very Disappointed Customer!

I've had Directv for 2 years and have had nothing but issue after issue. They finally agreed to provide me a new router. The one they issued me was 5 years old and never worked probably. I received the new router and returned the old one. One month later, I received a notice that my account had been charged $127.20 because I "failed to return" the original piece of junk. One hour on the phone convincing them I had returned it. This is a grift. A good way for ATT to get customers to pay for their useless crap.

Hannah Davis sold me on a Genie... they were great on a big screen... now she is gone... trashed the entire entertaintment system in drunkin' party... cancelled subscription due to apathy.

DirectTV has obsolete equipment that fails multiple times a week, they can't make it work, then charged me $359 to cancel and return the equipment. I disputed the cancelation charge so they threatened to send my cancellation charge to collection agencies.
After many times complaining about the equipment failing (the only answer was go around and unplug router and every tv box) they insisted that I go to the Direct TV Streaming service that provided fewer channels and was $200+ a month more than Hulu Streaming that had local channel access.
This actually ended up being a positive experience as the Hulu Streaming quality is exceptional and hundreds of dollars a month less.
DirectTV just needs to close down and quite screwing every customer they can coerce into signing up for their NON CANCELLABLE service. They are actually now worse than CenturyLink and United Airlines if you can believe that one.

They don't know how to do their job not to be rude, but they have no English speakers. They can't even do their job and on top of that they don't even disclose any of the information that you're supposed to be told.

Two hours on phone hold and then agent answers but hangs up saying she can't hear me. Tried chat after 15 minutes someone came on line and during process told me to turn of router/modem and then the call was dropped. With every person you have to go thru the same testing steps or no service will be sent out.
Absolute disgrace - time wasting - incompetent - fire the CEO. Everyone must be working on the next price increase. DO NOT SIGN UP

DirectTV is expensive and does not want to pay for PAC-12 sports channels. I am going to boycott and suggest you do too! Agree or Disagree? Yes or No?

My father had directtv through At&t. He passed away on 09/7/23. I have been dealing with his funeral arrangements so I had no had an opportunity to cancel his services. I called today, 10/4/23, to cancel and they are still charging for service up until 09/28/23 even though the billing cycle ends on the 09/21/23. Ann who assisted me was so compassionate and tried her best to have them back date a little more but her supervisors refused. We didn't have money for his funeral services but are expected to pay $425 for a service that has not been use since 09/7/23. I was thinking about getting Directtv since I have AT&T but I definitely will never considered them after this and will definitely ensure others are aware of their lack of empathy.

Called to cancel service that had not been working for months. Damien told me how to return equipment and said the bill would -0- out. Checked account a few days later after returning equipment the next day and still looked as if I had service. Spoke to a script reader named Onyx that seemed to get confused and was acting like I was attempting to get service. He finally told me I had to pay the bill for the service in October even though I had canceled 9/25. He gets a Loyalty Dept rep on the phone, Siera, who just reiterated the fact that I had to pay the amount and I wasn't supposed to have returned the equipment until after the billing cycle. What in the actual hell?
So... I will have to pay a bill for a month that I do not have service nor equipment and still not have any assurance that I will not have a bill the following month. What a complete joke this company is!

I would give this company zero if it were an option.
Direct tv is by far the worst company I've ever had to deal with in my long life. I've had bad service and it goes in and out and I've called 12 times. I've spoken to people who didn't know what they were talking about and said they would have a supervisor call me back, which none did.

Three times a technician was supposed to come out to my house to check the satellite, and they never showed up. Once they said they did come during the time frame, and it's not true, because I was home at that time. Another day they said somebody called and canceled. I have no idea who called because I live here by myself and I never called and canceled. On a day that I was out working, the time frame they were supposed to come was 4 PM to 8 PM. I received a text from someone at 11:00 AM that said "this is Directv technician." I tried calling the number and no one answered.

I can't wait to switch to a new company as I'm able to get all of my recordings on to another company's playlist. I will put this on Yelp and TripAdvisor so that others don't fall into the trap of dealing with this terrible company.

Had direct tv installed June
Never worked properly.kept receiving messages onscreen saying 'waiting on receiver'
Called to schedule appointment
A week later. Repair came replaced genie, and receiver...same issues.on the same day.
Called repair man back to tell him no difference.he would not answer phone.
Called customer service to report issue.
They scheduled a service for 2 days later...they said time frame of 8-12.I called at 1130am (after missing work again for appointment)
Customer service said someone should call me shortly.
It was a total.no call no show.
No one called.from customer service.
I am currently paying $125 monthly.for service which is only basic channels.no movie channels.no sports.
I called again this time to cancel service.
They said a 'case manager ' would call me back(because apparently you cant cancel with just a regular representative?)
3 days later (today) case manager calls to see if a I am enjoying the service)
I told her no.and that I have missed work 2x and still no sevice...
She says 'sorry' and that she will connect me with someone in cancellation department.
Then click! I was disconnected.
Believe me
Do not use these guys.
Worst service.
The repair man even added all the new equipment as a charge on my account that I didnt authorize
$750 lost in 5 months..

The picture and the sound are as much as 2 minutes off and are uncoordinated- the service cuts out so often you pretty much need to have the remote in your hand- the service is truly deplorable

Nothing works right. When signing up they say what channels you get a part of the packages. But that is not true they end up charging extra for the packages they said one gets as a part of the package. Nothing works right no matter what it is. Saving a video like a football game it may save 3/4 of the game but the 4th Qt it doesn't record it. When watching a saved video when you stop and go back to resume watching it starts the video all over. DirecTV is the worst of the Worst!

I was a former customer of Direct TV for 2 years. I even continued for two months after their dispute with NexStar. I finally decided to leave them as the Fall Football season approached. After the dispute seemed to have ended I decided to go back to them. The way they work as soon as you agree to sign up they immediately want your credit card information and they bill you for $99.99. As soon as you sign up and I logged on to the service I had problems. I worked with the guy who signed me up and said he was qualified Tech Support technician. After working with him for 1 hr and 17 minutes we had still not solved the problem. I had an appointment coming up and told him I would call back after my appointment. After my appointment I called them back and a young girl answered. I told her I needed to speak to Tech Support, and she said she was a technician. We could not solve the problem. She handed me over to a Supervisor, and he said they needed to send me a new cable box. At this point I was pretty much with what they were saying and I told him to just cancel the service, and told him to cancel the charge to my credit card. He informed me that he would not do this. Keep in mind this was on the same day that I started the service. Direct TV literally stole $99.99 from me. I urge you to be very careful when you deal with Direct TV.

If I could have given zero stars I would have. This company makes you work for them. There is always billing issues and if you want to suspend service while on out pay they make you call back after the bill gets paid instead of just scheduling it. I was on the phone with someone I could not understand and it took 30 minutes to tell me this. If I can find another service in my area...good bye

The dependability of this network is TERRIBLE at best.
Constant buffering. Endless Run Diagnosis screen. 75% of the time the sound is not in sync with the picture.
And God forbid you get on your laptop while trying to watch a program. Good luck with that.

I have been trying to process my cable bill for the past two weeks they have such incompetent people they have not yet been able to process my payment hear this direct tv pay my bill or I sue you when you cut off my cable I have saved my money in there