DirecTVReviews 470

I was double charged for my Direc TV billing. After 45 minutes on the phone, I asked to speak with a supervisor. I was told that someone would call me back. That didn't happen. After repeated calls, I was transferred to a recorded line and told that I could dispute the charge through my bank or send DirecTV a letter. Unless one has additional funds available, I would caution doing business with them. A duplicate charge of $188 is a lot of money to me.

If I could, I would give DTV zero stars & instead a rotten putrid pork anus! This new GUI is virtually illegible (font size too dinky), unnecessary boxes & gradient black graphics cover 70% of the TV image while trying to navigate a horribly NON-user friendly menu. All this was automatically imposed on us on 4-20-2018. According to DTVs own customer forum, many customers are NOT happy with this new GUI as well, and those are just those who choose to be vocal about it. In scrolling to its origin, this has been an ugly issue since 11-2017. I feel for those who have been stuck with this GARBAGE GUI since then. DTV supposedly says they are working on some improvements... but Im not holding my breath. Ill believe it if and when I see it, but until then Im just biding my time out of this contract, and getting out of DTV Dodge ASAP!

Excellent customer for years! Paid on time always. Then one day doubled my charges? So I switched. Another bigger mistake. When I asked for a detailed final bill(so it could show an early termination fee they said they didnt have accesd to that information? Wait? What? So now the new provider will not pay the buy out request because I cant get the bill to say early termination fee. Im pretty sure they are working together to get even more money out of us. Horrible company!

I've bounced back and forth between Direct TV and Dish over the years, never really happy with either and switching when their customer service (or actually, lack of) pushed me too far. I've had many frustrations with Direct TV over the last few years, so I finally called to find out if my contract had expired so I could try Dish again. WOW! What a difference this customer service experience was. When the girl from another country (who was very sweet) couldn't help, she immediately transferred me to someone actually in the US in their brand-new Loyalty Department. She started with, "what don't you like about your Direct TV experience?" and addressed every issue one at a time. I even got a monthly discount for a year WITHOUT having to start a new contract. My opinion of them has changed completely, and I would now wholeheartedly recommend Direct TV!:-)

I called Directv to see if there were any deals in November and I didn't qualify. I called back a week later and though it was only an inquiry as far as pricing, I got such a deal that I HAD to say Yes and Sign up. But, alas, the promises made as far as offers seems to have just been a bait and switch.
1.) They offered a gift card.
2.) They offered a SECOND gift card as a special limited time bonus - just had to get the installers name, ID and paperwork and go to the redeem section of directv.
3.) My first year was at a decent price and the second year was even LOWER...

Such deals I didn't want to call back as I had planned if I were interested in signing up, so I said yes... Well, a big mistake.

Currently awaiting the first gift card and I have no info on it currently - no emails telling me about when to expect it etc.

They claim that there was no 2nd gift card, but I kept notes and asked about it 3 times... and then transcribed the notes for future reference.

I will also bet that when I enter my 2nd year, that the price quoted me which was lower than my first year, will actually be higher - as they probably won't honor that promise either. I have all the info written down in my notebook as I talked to and signed up with the rep...

Most calls are recorded, but seems they won't pull the call data or perhaps did and heard the offer and the fact that I asked more than twice to confirm exactly what I would be getting - 1 Gift Card, a 2nd Bonus Gift Card, the monthly price for my package (which is correct) and the price of my package after 1 year (which is actually supposed to be lower than my currently pricing). Of course it is to their advantage not to provide what they promised - they are saving HUNDREDS of Dollars - multiply that over hundreds of thousands or millions of people, and that is an incredible savings... so why not bait, lie and deny? After all, who is going to go after them?

I have spent more time on this than the gift cards are worth.

If they are not allowed to honor THEIR contact/offers, then I don't feel I am really under contract with them and can leave at any time. In order for the contract to be valid, they have to honor their promises and I will honor the contract.

I am so pissed, that I plan on contact the attorney general of the state and seeing if these companies that make these promises just to get you into a contract and then don't follow through, can be prosecuted from their side. If no agency is looking into this FRAUD by these companies, they should be.

DirecTV recently introduced a new programming guide. Typical of DirecTVs practice of introducing new services with no directions, subscribers are directed to www.att.com/directvredefined for more information. After confirming I had the equipment required for the new service, I was still unable to access the service. Based on past experiences with DirecTV, I reluctantly telehoned for assistance. After being put on hold multiple times, I finally convinced the rep I was not calling about AT&T Telephone Service. Of course, she transferred my call to a rep requesting the same information I had provided four times already. More effort was required to convince him that I was not calling about problems with my DVR. After putting me on hold three times, the rep advised me that, while DirecTV had sent me a message announcing the new service and while I had the equipment required to access the new service, he could not forecast a date in days, weeks, months, or years when I would be able to access the new service. While I have grown accustomed to DirecTV changing their services without warning or directions, this was a new low even for DirecTV, who was promoting a new service that would be provided automatically, but (subscribers had no option to decline the new service), but no notice was provided that it was not available in all areas and there was no telling when it would be available. I did not think it was possible for DirecTV, s services to get worse, but AT&T has accomplished the impossible!,