DirecTVReviews 470

I canceled service and returned my equipment back in July. I now have a past due amount for service that I have not been receiving (it is October). When speaking with customer service and a supervisor I was told that I never cancelled and that there was no proof of me returning the equipment. I have a receipt from FedEx along with serial equipment numbers on the receipt. I was yelled at by the supervisor stating that I never cancelled service. I called back again and was connected to another agent and she saw on my account where I called in and canceled, even though the previous two agents called me a liar.
I deceptively paid for service for the past couple of months that I did not use and had cancelled. I have never been spoken to with such disdain and unprofessionalism by a company in my life.
They have been taking my money deceptively and now when I refuse to pay "a past due bill" for service I canceled I refuse to have this company just take my money and treat me this way.

I was watching Game Show Network a couple of days ago on DirecTV, and they suddenly took it off, along with Cooking Channel! I wonder if they're having carriage disputes or something! If they don't fix it, I'm switching to another provider!

I had a new roof put on and called for a reinstall of the dish. They scheduled Me for almost 3 weeks away. I have been a long time customer with Sunday Ticket every year. They do not even care about customer loyalty. I reinstalled the dish Myself. I am really thinking of canceling.

I canceled Directv in 2019. Reason being my bill was constantly rising. I spoke to a representative that could do nothing about the high cost. I then told the representative I would be closing my account. I later paid my last bill and turned in all equipment. Not long after I received notice from Directv about my equipment wasn't returned. I told them when and where I returned the equipment. Next thing you know I received a bill that I knew nothing of. Of course I ignored any other spam contacts. In 2021 Receivables Performance, a collection agency representing Directv sent my so-called debt to the Credit Bureau. First I wrote a dispute on the collection, but I know my character was in doubt. I then called Receivables Performance, I spoke to a young lady that was able to see the dispute I had wrote. She went on to tell me after I explained in detail the samething on the dispute. She said, Elroy I think your a honorable person. She went on to say that my last bill was paid in full and that the 337.00 collection came from a charge that comes every two years. At the time you closed your account your two years wasn't applicable yet. I knew this wasn't right. She said I could have a full balance paid for discounted rate of 185.75, I agreed. I paid the money in order for my credit score not to be impacted any longer than it had to be.

2 months seven technician calls at least 50 hours on the phone. Incompetent lip service is what we get. Watching a report on a tornado service interrupted can not see the report watch half a movie picture disapppears so it reappears 20 minutes later oops missed the middle. Company doesn't care just keeps doing nothing. Talk to the Philip ones with people flipping note book pages dogs howling but nothing but band aids. 7th tech coming today what we talked about three days ago is not even in the system. STAY AWAY
Photo is only one of many error screens
All about money but not service

I honestly can't believe it took me so long to drop Directv. I canceled the first week in June. They told me my service would end on the due date of the 22nd - instead of doing the right thing and ending service & offering a refund. They said they would send out a return kit for "equipment." I finally received it July 6th & returned it that same afternoon. I have received several calls about "failing to return" equipment and I've spoken to several people. This past week I spent 3 hours on the phone with "customer service" telling me I now owe $144 for "failing to return" equipment. I called again and spoke with a gentleman in billing who said he can clearly see the tracking shows the equipment was returned. So why the charge of $144?!? WHAT A SCAM!... I reported them to the FCC. {I canceled my cell service with ATT in June as well... yea me!} On a brighter note, I'm very happy with my Roku & streaming - I can't believe I didn't cancel with Direct sooner - they are such an awful company.

If you enjoy being overcharged and lied to, then direct tv is for you, our satellite service went out on a Thursday, error code 775 we called and scheduled a service appointment for the very next day, (friday) they said the window for the tech to arrive was between 12-4 I had to take the day off from work to be here so the tech could perform service repairs and replace whatever was not working properly, I waited all day for their tech to do a no show, I contacted them and they said he was running late and would be here by 6,6 o'clock rolls around and still nothing, I called them back and they said their tech wasn't answering and there was nothing they could do, I took the day off for nothing just for them to tell me they could come Monday from 12-4 which means I would have to take another day off from work, we pay alot of money every month just to be lied to and treated like we don't matter, I guess direct tv thinks it's convenient for people to miss work day after day in hopes they will actually show up!

USE A CREDIT CARD FOR ALL TRANSACTIONS WITH DIRECT TV. I cancelled them in January with an end date on Feb 15th. I had a $14.58 credit as indicated on my February statement, March statement, April statement, May staement and June statement. They flat our refused to refund my money. I filed a credit card dispute and (im guessing) it went to arbitration and I won. They had to refund my money. My recommendation is to use a credit card when you make payments because if you dont, you will have to pay all lawyer and court costs yourself.

I call them constantly to stop calling my cell phone and leaving voicemail. Hopefully all the negative reviews will stop them from calling. They wast mine, yours and their time doing crap advertisements.

I've been a customer off an on with DirecTV for years. I recently went back after cancelling my services, due to cutbacks on the job. I had to pay $199 upfront, because of my credit report... ok, no problem. Depending on your credit determines if or how much you have to pay upfront, before you can get tv services with them. I paid it on 1/4/21. My next bill was due on 1/30/21, which was paid on time and has been every month since.
I got an email from them on 4/13/21 stating my next bill was $199 more than usual. I called to see what was going on. The first rep stated that it was a credit charge for receiving services. I told him that it was paid upfront in Jan before my services was activated. After he took some time to go over my acct, he returned only to say the exact same thing. I requested to speak with a supervisor or manager and told him that I didn't want a call back, I needed to speak to them now. Once I explained to the manager what was going on, he looked at my acct, and agreed with me. He said it just magically appeared and I told him, just like it magically appeared, it should magically disappear. So, after it took 3 dropped calls on their in, speaking to five different reps, two hours trying to get it resolved...
I was finally able to speak with someone who knew how to resolve the issue and get it removed. He open a claim for me to have it removed and said it would take 7 days to process.
DirecTV's billing dept isn't accurate. I've had similar issues in the past with them. At times I've had my bill go up without notice and had to call to get it resolved. I like their tv services, but their billing dept is a huge headache at times. I highly recommend that people keep their receipts and look over their bill throughly. Especially since already paid transactions just "magically appear" on your statement.

Do NOT use directv 3 weeks in a row nothing but problems with sunday ticket. Sunday ticket was the only reason why i got directv. September 20th 2020 i purchase sunday ticket worked great. September 27th came couldnt watch sunday ticket was saying i had to purchase sunday ticket which i already did already. I had to call and talk to someone and say my service that i pay for doesnt work. I was on the phone with them for 45mins and they fix it. Today is sunday the 3rd comes and try to watch nfl ticket and the same message comes up that i had to purchase it again. Call up again waited another 1hr and a half on the phone the super was supposed to call me never did and i have to call back and now its another 1rd and 30 mins and counting they still dont know what the $#*! is wrong. $#*! them

BEWARE of DirecTV or AT&T they are a total SCAM!
BEWARE of DirecTV or AT&T whoever they are they are a total SCAM! I was told several different things many different times on a 3-hour phone call with them. They tried to scam me after my order was placed and confirmed they told me I owed a total of $19.95 for installation fees for TV home phone and internet after my order was completely placed and I got a account number and a confirmation number he said he needed to go back and set up my Internet and home phone and said I had to pay a extra $100 to get those installed and that would be charged to my debit card Monday after the installation and I said ABSOLUTELY not! Cancel this whole order I'm not going to give my business to a company that is IMMEDIATELY trying to SCAM me. He then went on to tell me he could not cancel my order because the cancellation department is in quarantine but all of the other departments were up and running except for the cancellation department and they were going to charge my card the extra $100 without my consent. And after installation they had to charge my card another $257.08 for 6 months in advance services. This company is a total SCAM DO NOT GIVE THEM YOUR CREDIT CARD NUMBER! I then had to call and cancel my credit card to avoid all these illegal charges they were just going to help theirselves to with my account number. This was a horrible experience and they were going to wipe out my whole bank account without me even knowing so be very careful!

After being a customer for 20 plus years in an effort to reduce expenses I decided it was time to switch to streaming service. Because my bill had just reset 3 days prior they told me I would have to pay another full month of service because as of a year ago they changed their rules and no longer prorated bills. (Although when I switched plans they had no problem charging me more on a prorated basis).

The customer service representative told me they could discount if I stayed a customer but they would not cancel for another month. The also tried to tell me their services was more reliable with better quality. However, in just the last month I had several times when the service went out but when I switched to the streaming service I was able to watch without an issue. In addition I was told I will need to remove cards (and that can be difficult) and send those back and then take everything else to a Fed Ex store to be returned. They then proceeded to tell me most people decide not to cancel because it is too much of a pain to do all of that.

This has convinced me to never go back to their service. In the new world with multiple providers and options available DirectTv is the most expensive and least user friendly of all providers.

I had a 2 year contract with direcTv/AT&T and the contract ended 9-24. I called several times and several months ahead of time to verily the date i can cancel. If I cancelled earlier I would be charged 300 dollars early cancellation fee. I called 9-24 to cancel the lady said I was paid up till 10-23 enjoy direct tv or another month. 1 week later i got a bill for 147.65 or the extra month. I called and told me my billing cycle ending on the 24th so I have to pay for tv 300% increase or that month and i should have cancelled on the 23rd but would have been charged 300 dollars which they acknowledged. So i told them to cancel and i would pa the 36 dollars or the week, my monthly bill is 52 for the month.

Never AGAIN, you'd think the would offer me better deals to keep my and the residual income but NO! Screw the customer so the never come back. What a joke this company and AT&T is

My father passed away. We paid his last bill and wrote on it "Deceased. We won't be paying any more bills from you". In the meantime I had been trying to turn the equipment in. No one within a 60 mile radius will take it. They refused to send a prepaid box to mail it back. They kept telling me to return it to places I had already been. Who refused to take it. They are still billing us. Good luck with that. Threw the equipment in the trash. WORST CUSTOMER SERVICE EVER!

Been with Directv since the company started. Now I'm about done with them. Almost all the recordings freezes, locks up, receiver system crashes, sometimes reboots in the middle of a program, Fast forward/rewind functions are slow and delayed to the point that using them is aggravating. My internet is not the problem >100Mbps. The systems just stops at times and restarts 2-3 minuets later. What is going on?

I put up with it when it was just a movie... I can just watch again that was ok, but now it's football and some of my biggest games are lost due to these system issues. Nortre Dame recording froze twice lost the whole second half. I spent hours on the phone and systems resets and still no resolution.

I was worried when AT&T bought DirecTV and sure enough their customer service is IN THE TOILET. We were told we need to wait 9 DAYS for a service appointment! Our bill is close to $200 a month - worse than cable - all for NFL ticket. We kept being told there were no appointments available sooner than 9 days. They could EASILY CREATE appointments if they were willing to pay the techs overtime and they REPEATEDLY IGNORED that point. Oh, and don't trust the call center supervisors who tell you they are going to follow up... because they don't. Directv isn't interested in keeping existing customers, only signing up new ones. Guess they haven't learned the cost of keeping a customer is lower than continually luring in new ones and having them leave.

Last year i contacted them to discontinue service after 14 years. They offered a discount in services, Visa gift card and NFL Sunday ticket for free for 2018. The card NEVER arrived. This is the second time they promises a card that has never arrived, but their bill does every month. They asked i called them in Feb 2018 to confirm 2018 NFL Sunday ticket free subscription. I called and they confirmed. Now after nearly a year of monthly payments, I do not have a subscription. I called to request correction to my account and they claim they conveniently have no record and asked if I had the EXACT words of the promise. I guess I need to record calls to get them to honor their agreements. Since I do not have Sunday ticket I lose nothing by changing to Comcast. Comcast made me a better offer and appear to appreciate my business. If directv has cheated you, definitely check out Comcast.

A couple months ago, AT&T bought out Directv. The format was changed and I can no longer read any of the information. And in July, my charge more than doubled!
I've had more problems in the past 3 months than all 10 years we've had it.
I called to speak to customer service, and had to answer unrelated questions to an automated system. I was put on hold 4 times when I finally did get a live person, who after me going through the same things I had to answer the automated voice. The first person had a very heavy accent and I had time understanding her. She then told me she would transfer me to someone who could help. I then was put in cue for a long time. When I finely got the next live person, she was in South Africa, and I once again had to go through all the same questions. I then was once again transferred to a man in the Philippines, he did the exact same thing. At this point I told him to cancel my account.
He then said he was unable to do it and transferred me to someone in Mexico!
I told this person to cancel my account, and another transfer, this man was in the USA at last. I told him that I had been on the phone more than an hour, and I decided to cancel my service. I was polite, and explained the issue of not being able to read the information, to which his response was that they were getting calls about this all day, everyday, since it was put into place.
Then I told him my bill had more that doubled! He told me that his job was (customer satisfaction) and he would put me back to my old price. This cooled me down, I thanked him and. Kept the service.
But I just got my next bill, and not only. Had he lied to me. But the price was now nearly 3 times the price that I had prior to July!
AT&T SCREWED UP WHAT THE BEST PROVIDER. Pretty much like how it was when it was my cell phone PROVIDER