Dick's Sporting GoodsReviews 298

Between poor customer service and high prices, not a store I'll shop at any longer! Very limited supply due to it's over emphasis on too much of the same type of item.

For Black Friday ( a month ago) I ordered a treadmill with installment. They just dropped it off at my garage, promised to come back to assemble the equipment. I called them back the next day to remind them to come back. They said they will call me back. Never heard back from them.

I literally drove and hour and a half to go shopping. I bought a sweater for my husband. Was going to wrap it for christmas and they left the ink thing on. When I called, the dumbass response I got was bring it back. Or send it through the mail. How about your employees do their job right. Now my husband has a shirt he cant even wear.

I will never order from this pathetic company again, I had my delivery date pushed back 3 times and still haven't received my order! Even tho I paid for fast shipping I'm beyond pissed and customer service people are no help at all! Wont spend another dime with this company! Just ridiculous

I ordered a DSG gift card for my nephew. How difficult can that be? Apparently, VERY difficult. I ordered it on December 6, a Monday. They claim they shipped it December 10. There is no tracking number. It's now 10 days after ordering and the card still isn't here. There is only an automated voice for their Customer Service, and it hangs up on you before offering any help. It basically confirms your order, and then says it takes THREE WEEKS to ship a freakin' card. I NEVER would have ordered from DSG if I'd known this, and while I'm a frequent customer, I'm now DONE with these Bozos. I believe they use a third party to ship cards, but the minimum expectation would be that they found a partner with the automation to mail these automatically, versus taking four days to put something in an envelope, and that there would be tracking. Maybe DSG could look to actually verify how their "partner" is performing? I have an extensive supply chain background and all of what I've mentioned is SOP for any major retailer that cares about their customers. Apparently DSG doesn't fall into this category.

DO NOT DO BUSINESS HERE! I started a transaction that wasn't able to be finished because of technical difficulties. But they took the money out of my account and didn't give me a product. They're now saying that the transaction doesn't exist and they have no record of taking the funds out of my account. My bank has confirmed they took my money. They're not trying to give me the money back or anything. And it's Christmas time. I was trying to purchase Christmas gift for my mom!
WHATEVER YOU DO, DO NOT SHOP HERE. They don't care about their customers AT ALL! They don't care that they're ruining people's Christmas.

They're screwed up 3 orders over the last 18 months (wrong size, mismatched pair, cancelled days later since out of stock) & at most offered 10% off another order which wasn't worth it.

Dick's Sporting Goods in New Jersey no longer sells Hunting equipment.
The salesman I spoke to informed me that earlier this year "everything hunting related was removed from the store." He suggested that I order online, or travel out of state.
Both options are not acceptable.
I would suggest Dick's remove the word "Sporting Goods" from their name and change it to "Sport Clothing", but they don't sell camouflage or hunting orange.

Change your name to dicks clothing since you dont support the 2nd ammendment. You took out guns and hunting, You cant pick and choose sports when your dealing with customer service of sports. You lost all of my customer service and anyone else of my friends who shopped here. Bye liberals

We stopped in Asheville nc store on Tunnel Road. Could not get anyone to help. Even manager elmo was no where to be found. I asked up front and she said we don't have enough employees to help. You have to find it on your own. We walked out. Will never go back.

Helped me out a lot about golf I wanted a good fold bag and he helped me out there and with golf balls

Order shoes for my son online because we could not find in store and they sent me a used pair of shoes that was visible warn and terribly packaged. They do not stand behind their customer service and I can't return because the shoes look worn but we didn't wear them!

I purchased a $300.00 Wilson A2000 glove in red, white and blue colors. It was the last glove of this model they had in stock. The glove came on time and shipping was good. When the package was opened, the gloved appeared to have possibly been wet and the colors on the glove had smeared. It was also dirty and almost appears to have been used. I contacted customer service to verify they did not have any more of this model. When they told me they didn't, I asked for a discount for the damaged glove. I paid full retail for a glove that was 2 model years old to begin with. I was told my only option was to keep the glove at full price or return it for a refund. This is the glove my daughter wanted, so I am stuck with it being discolored. I am a gold member with Dicks, but this will be the last time I buy from them.

I just spent over 1,000.00 for a treadmill and went on line to purchase an extended warranty. It took longer to correspond with the online chat person, who did not seem to understand anything I was asking, then it did to research and purchase my product. I never received an answer and still will have to call tomorrow. OMG, I would have never purchased this product from Dick's if I was aware.

I recently bought a bell bike computer ($19.99) fr Dicks' Sporting Good. I bought on a Sunday early afternoon. After that, I went home and assemble that together with my son to put on his bike. It did not power up. I changed to a different CR2012 battery. Same problem. Clearly it is a DOA. Ok, I got it. So I decide to stop by the store to return or replace it.

On Thursday of the next week, I visited the store. The store associate, however, did not want to return this. He claimed this is a computer like item and it has to be returned to manufacture for a warranty work instead. That is just 4 days after my initial purchase date. Some of the associate understood that and helped me make a case that it is a DOA and it never worked in the first place. I kept being polite and argued that the mechandise is a DOA and the store should take care of it instead of me trying to deal with the manufacturer. It eventually was escalated to the store manager. The Store manager came and said they could not allow me to return it, then they could 'give me a favor' by allowing me to replace it with a equal price or more expensive item. Ok, I eventually replaced it with a new one and I made sure it power up before I left the store.

I had a very good experience with Dicks' Sporting Good in the past. I had a old Sole F80 treadmill bought from them and use for over 12 years and it is still solid. However, this time they really pisses me off. Since when did American retail store refused to take back $#*!ty mechandise and customer had to escalate to get the refund.

Because it eventually allowed me to replace, and some of the associate in the store showed common sense decency to help me fight for it, I gave it a 2 star. Otherwise it is a clear one star case. And I am really sorry to tell Dicks' Sporting Good, since you do not care of my experience, I will bring my business elsewhere instead.

I purchased an air mattress to put in the bed of my pickup to go camping. When I got to my camping spot, I took the brand new air mattress out of the box and discovered it had a rip in it. Needless to say, it wouldn't hold air. I had to sleep on the hard bed of my pickup! I took the mattress back to Dicks and they would not give me a refund. So I left the defective mattress at the store. Word to the wise: don't shop at Dicks!

Every time I have ordered from this store I don't receive emails. This has happened once again when I ordered a pickup order today. I signed up for text alerts and all I received was a message asking me to accept their messages no status alert or even a message through text or email that my order was received! I have an account which I use to make purchases and every time I login it says I have no order history! They don't sell anything you can't buy somewhere else and their prices are no better than REI so just go somewhere else. Ironically because of this I have no proof of purchase to even be shown as a verified buyer on this website. AND no order number to track my current order!

Took a while to ship my order and when it arrived the box had been torn in several places and the items inside were not secure. It looked as though they just threw in all the parts. There were a couple of empty small bags that appeared to be for some of the smaller parts. I ordered a crossbow. I believe it must have been a display model that they took down off the wall, threw it in a worn box & shipped. All the parts were laying loose. It might a couple of days before I can assemble it & be sure of what pieces I received.