Dick's Sporting GoodsReviews 298

Was nice to see Dick's Sporting a Good open in El Paso. It started out as a two day shopping spree at our favorite sporting goods store.

$1400 on the first day in purchases and then we went back for some other things on Sunday. Then we ran into "Manager" Megan.

I'm not even going to go into detail except to say SHE WAS THE RUDEST PERSON I HAVE ENCOUNTERED IN EL PASO AND THAT IS AN UNDERSTATEMENT. MY WIFE AND I COULDN'T BELIEVE HOW WE WERE TREATED! The rest of the staff was so nice, outgoing and all seemed so proud to be a part of Dick's. Up until this weekend, Dick's had been our favorite for years. WE WILL NEVER SET FOOT IN THE DICK'S IN EL PASO EVER AGAIN! In fact, we will now discourage everyone we can from shopping there! MEGAN WENT OUT OF HER WAY TO MAKE OUR FAMILY SO UNCOMFORTABLE IN WHAT SHE CALLED "HER STORE".

NEVER AGAIN!

We went back to give the place a second chance as we have been loyal customers of this company for so many years. We then see this Manager Megan arguing with another customer. My wide asked the woman what happened and she just said how cruel this manager was too her. Our experience was exactly the same. Needless to say the woman left her things in an aisle and walked out. Then Megan goes out of her way to make another comment to us. Like seriously, how can they have someone like this. She came across like she owned the store.

We're do e shopping here on the first weekend they opened. We'll be sure to let everyone we can know about this place and to AVOID IT ALL ALL COSTS!

We entered that store so positive by the wonderful staff and left so miserable because of this Megan manager they have running the place.

Do not expect to use a ScoreCard rewards certificate and a coupon online. In-store, they say you can. On the coupon, it says you can (including ONLINE). If you call online support, they say "no way". In addition to these additional restrictions (not specified anywhere), the checkout process is difficult to navigate. To order one pair of nike tennis shoes (including having to call to find out we couldn't use a coupon) took 35 minutes. We order online very frequently. Thanks to this experience, never again from Dick's.

Went in to store the other day to buy some equipment for my kids. Purchased about $450 worth. The next day at work I happen to go on the website and noticed the same gear for roughly $80 less. So I went back to the store with all the equipment to get the price adjusted.

To my surprise they told me I had to return the equipment and they would order it for me online. Absolutely crazy, isn't it the same company. They said yes but some of the prices are cheaper online and they can not match the price.