Dick's Sporting GoodsReviews 298

We got scammed when we added a protection plan policy to our bicycle at the register.We were told that everything would be covered. But, when the back gear broke and i brought the bike back, they told me it would take several months to fix and thy don't have anyone to fix it!. Time to talk to the Attorney General!

My 14 year old needed cleats for soccer. So we go to Dick's Sporting Goods at Franklin Mills. So she tries some on and picks the ones she wants. We also pick up a pack of socks, shin guards and a soccer ball. Go up to the register to pay. The cashier scans the bar code and says sorry sir I can't sell you these cleats. I said why not, he went on about a message on the register stating Nike says these cleats cannot be sold yet. I said, so you have merchandise on your sales floor which appears to be available for sale and you can't sell it? He said, Nike says we cannot sell these cleats yet. I ask, then why are they out on the sales floor? He says well sir, someone put them out by mistake. I said, ok, so it's your mistake and I just want to buy the cleats. Still no go. I asked to speak to a manger, and the cashier claimed to be the "Front End Manager." So I ask for the store manager. A guy whose name is only two letters, "JD" appears after the cashier/front end manager calls for him. I ask, JD, why are these cleats on your sales floor and you cannot sell them? I add, aren't you in the business of selling merchandise for a profit? He gives me the same song and dance about Nike says we can't sell these cleats yet. I ask again, then why are they on the sales floor available for sale? I get the same clap trap. So we go round and round for a few minutes and no budge from the guy with two letters as his name, JD. I explain to him that she needs the cleats for soccer tryouts which are early next week. Still nothing. You would think JD, being the mighty store manager that he is, who is able to deny a sale based on what Nike says in a message on his cash register, would've tried to save the sale. He could've said something along the lines of this:
I understand you need the cleats sir, so why don't I take you back to the cleats and see if I can get you another pair that are similar to these.
But no, I didn't get any of that. The guy with two letters for a name, JD, was more interested in winning the argument than making the sale. That just proves that JD is a very poor and inept store manager who doesn't care about his customer's needs or making a sale for the company he works for. JD obviously doesn't understand that sales from customers pay his salary. As stated earlier, along with the cleats I was also going to buy, shin guards, socks and a soccer ball. Looked to me like it was going to be a sale of around $150.00. But the all-powerful store manager JD saw to it that Dick's Sporting Goods would get a big ZERO. Meaning, I didn't buy the cleats, the socks, the shin guards or the soccer ball. I left that stuff right at the register. I must say after my experience today at Dick's, I will NEVER step foot in a Dick's store ever again. I bought her soccer stuff on Amazon.

Order #*******725
Order Placed 06/14/21

Camp Chef SmokePro DLX Stainless Steel Pellet Grill

Order Subtotal

$449.99 Estimated Shipping and Handling
$100.00 $15 Shipping Credit on Oversized Items!
$28.35 Estimated Tax
$563.34 Estimated Order Total

"You will not be charged until your order ships."

IMMEDIATELY attempted to cancel the order, upon discovering an $85 shipping charge, when Father's Day special stated free shipping. Only after hours of phone calls and online chats with customer service, did they attempt to cancel the order, at which time it was too late. The order had NOT been processed nor shipped, but they stated it could not be canceled. There was a pending charge on my card.

6/15/2021 received an email with the following:

If you would like to return the item, you can create a return label using the following link or return your item(s) to a local store for credit.
We do offer free returns, so once this order is received, please contact us at the number below for a prepaid return label.
*******997

https://www.dickssportinggoods.com/s/return-policy This policy states that I am NOT eligible to return via a return label, but must return to the store, and I am out the $85 for shipping. Thus, what their representative stated by email was NOT what they were willing to honor.

My offer that I made to them: IF they will refund the $85 shipping charges, I will not return the merchandise. This way they retain the profit from the goods sold.
Should they insist on NOT honoring what they originally stated (free shipping), I will return the item via FedEx, at their expense, for a full refund. This way they will have lost the profit from the sale of the item, as well as being out the shipping costs.
Dick's has rejected my offer, as well as (so far) refused to alloy me to ship the item.

The only reason I'm giving one star is because I had to put a star. I ordered a package and it says it will be delivered on a certain day, I understand things happen and sometimes stuff gets pushed back but the problem I'm having is when you get a text message and email saying your package is on its way today you should expect your package today correct?! But NO this is not the case I click on the link to track the package and they have a whole totally different day (June 22). Then when I call customer service they say it's out of there hands that it's not there responsibly no more! What kind of customer service is that. As a business you are suppose to make sure your there to help your customer all the way up until they receive the package just in case something happens to it. But for you to be like it's not there problem anymore to call ups just doesn't sit right with me. I order things online all the time and never had this horrible experience will never order from them again!

My partner and I have been waiting on a kayak since middle of May and the pilot company who works with Dick's Sporting goods and handles freight shipping said our kayak should be here over a week ago and when we called to check they said once it gets to this location another shipping company will call us and we have yet to receive any calls even though it's been at the location since our expected delivery date. Over a week ago. But we called dicks and they are returning the 250 shipping fee and going to call to figure out where our kayak is. Very grateful they are doing something about the issue

I bought a crappie rod and reel combo online and it just arrived with the tip broken off. This would be understandable because things like this do happen. However not only was the tip broken, it wasn't even in the box at all. That tells me they knew it was broken when they shipped it. That's unacceptable to me and the combo is going back this weekend and I'll just purchase the combo elsewhere.

I ordered Brooks Shoes on-line from Dick's Sporting Goods. The shoes were too narrow. I printed out my receipt and went to Dick's Sporting Goods Store.

I presented the shoes and receipt to the cashier. The cashier told: it was her first day working for Dick's Sporting Good. The cashier asked another cashier for assistance regarding my return of my on-line order. The other cashier pointed to what cash register option to use for on-line purchase being returned. The other cashier immediately returned to her cash register and customer. The help provided by the other cashier took probably 5 to 10 seconds.

The new cashier informed me this was her first day on the job. She told me my return was complete and handed a discount slip for a new purchases within the store that required me to use it within the next few hours.

I trusted Dick's Employee that the return was completed. I was wrong.

Approximately 15 minutes later I received a phone call from a young man stating he was a Dick's employee. The young man told me: that my credit card was not swiped in the machine during the return process, and I needed to return to the store and swipe my credit card. My immediate question was: So now what happens if I cannot come back right now? He replied: Unless you return to the store and swipe your card you will lose your refund.

My refund was for $107.77. With the young man's voice reflection coupled with his statement, I would loss my refund, I felt threatened by his call. How this issue was presented to me By Dick's Sporting Goods employee was perceived by me as a very threatening statement, unless you return to the store and swipe your card you will lose your refund.

Note: Therefore, I perceived his comment as a threat. [ Loss: harm or distress that comes from losing something] The shoes were already turned over to the store leaving me no proof of the return.

My trust in Dick's Sporting was broken.

Went to Dick's in Garner, NC golf department. Salesman was rude, condescending, and acted uninterested. When I asked a question about a price discrepancy he had no answer. I asked to talk to the store manager and he said he was the manager, and then walked away from me.

This is the second time at this Dick's when a salesman was rude and acted uninterested in making a sale.

I won't be going back

I ordered a treadmill from them on 12-22-2020. I was not called or notified of when my treadmill would arrive, so I called Dick's and was given a day, my treadmill did not arrive. The arrival time has been changed 3 times. I just called Dick's and asked when my treadmill would arrive and was switched to a shipping company and spoke to a very rude, man who couldn't care less about me getting my treadmill, he gave me another shipment day and time. I called Dick's back and was treated very rudely and as if I were lying to the customer service agent who refused to do anything about why my shipment keeps changing and to expedite my treadmill to me. I will NEVER buy anything from Dick's again!

Terrible price matching policy - beware

I had ordered a Sole E55 elliptical unit from in store yesterday 10/01, and was price matched with the manufacturer at 1499. 99. The order came out to a little over 1600 with taxes.

I received an email this morning that my order was cancelled due to 'out of stock'. Their website says they still have 7 Available and Ready to Ship, so I called the customer service number. After 45 mins of working with one lady, I was transferred to an escalation personnel who explained to me that they can price match the manufacturer's website at 1499. 99, but as it has to be shipped it would cost me an additional 140. The Sole manufacturer's website specifically details FREE SHIPPING, and when I explained that to the lady she said there was nothing she can do and if i wanted to order through Dick's, I would have to pay the 140 for shipping. I'm going to go ahead and call it as it is - a "Dick move".

So my business went to the manufacturer instead. Sorry to say, you won't be getting my business again.

My order was shipped Aug 22nd it's Sept 3rd. Shipped from Florida to Mississippi. I've called customer service 5 times. What a waste of time.If you need something with a certain time frame don't order from Dicks. Customer service ends when payment is recieved. They were suppose to be delivered the 26th.The tracking keeps changing it went to the 29th to the 1st to the 4th now to the 5th.My order has been 255 miles from my house for 12 days as of now.

I've come to noticed that Dick's sporting goods shipping is really terrible. I've ordered a weight plate once and I received it with a messy destroyed box with tears. Luckily the plate itself wasn't wrecked so I was able to use it still. The 2nd time I ordered from them were a pair of 35lb kettlebells, but when I received my package, it was messy with tears in the bottom, and I only received one bell that had scratches and scrapes on it and found out after making a call that the other bell broke during shipping. I was really disappointed but luckily I was refunded half of money back but I didn't like the idea that I had to buy it again online, but at least I was given a discount for it, but still. I decided to order a single bell after what happen to my previous one getting wrecked, but as my next bell was delivered, I was still VERY disappointed! Now, the bell was not put in package or anything at all! It was just the product itself with a plastic restraint on it, and it had damages around the coating and scrapes and scratches again. Thankfully, I was still happy that Im able to train with them, but I do NOT appreciate with how the shipping and handling was. Dick's needs to work more on how they take care of their items with Fedex especially when it comes to gym equipment. No one wants to see the quality of their order damaged just like mine.

If I could give this company zero stars, I would! I am aware of several stores throughout the country where employees, employees' family members, and managers have tested positive for Coronavirus, yet have been permitted to continue to come to work. Despite this, no testing has been provided for employees and business has continued to operate as usual, further exposing all of the employees and the customers. Clearly, the health and well-being of employees and customers is of no concern to this company. It's all about their bottom line.

Placed an order online got the email confirmation right after I placed my order. Realized I ordered the wrong item tried to cancel my order right away online but it kept telling me that my order number was wrong. So I called customer service and talked to a representative they told me I could not cancel my order because you have a 20 minute to 30 minute time frame so I explained that I tried to cancel online but it said my order number was wrong. I literally tried to cancel right after I received my email confirmation it was like maybe 10 minutes. They still would not cancel so I will never shop with the again I also sent an email to the ceo.

This MGI Zip Navigstor is not in stock. This is a preorder that will not ship until 6/25 at the earliest. I ordered on 6/13 and the web site projected delivery on 6/20. I started calling on Tuesday because the order page kept on saying it was preparing to ship. Four different customer service reps told me it was in stock but they could not do anything more. I finally spoke with a customer service rep supervisor. She later emailed me that this was a preorder. All of The earlier customer service reps kept on telling me the order was in stocks. Liars! This is very deceitful. Needles to say I cancelled the order and ordered from somebody that was honest about the preorder status. Good bye to Dick's Sporting Goods and Golf Galaxy.