Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Diamondere

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

SAVE UP TO 70% BY AVOIDING RETAIL OVERHEADS

The multiple exchange of hands in a traditional market means that by the time the product reaches you it is priced at multiples of the original cost. Diamondere ships directly to you from our workshop, eliminating middlemen, making sure that you have the best deal on the best product, made exclusively for you!

PERSONALIZATION

Your jewelry is an extension of you - make it as personal as possible.

Our customizable designs allow you to choose the type of metal (platinum, white gold, yellow gold, rose gold, black gold and sterling silver), gold karatage (18k, 14k, 10k and 9k) and the gemstone you want.
At Diamondere you can even engrave your piece for FREE. The perfect gift for your loved one!

LEGACY AND CRAFTMANSHIP

Our craftsmen have been manufacturing bespoke fine jewelry since the 1900's. Generations of trade secrets are combined with best available technology to deliver jewelry, that you would pay many multiples for, at a branded store...


diamondere.com
Founded in 2012
Newark, CA, United States
How would you rate Diamondere?
grey stargrey stargrey stargrey stargrey star

Diamondere Reviews Summary

Diamondere has garnered a strong reputation for its exceptional product quality and customer satisfaction, with many customers praising the beauty and craftsmanship of their jewelry. The company's proactive communication and responsiveness to inquiries are frequently highlighted as significant strengths, fostering a sense of trust among buyers. However, some customers expressed concerns regarding service delays and issues with order accuracy, such as incorrect sizing. Overall, while Diamondere excels in delivering unique and personalized jewelry experiences, addressing operational inconsistencies could further enhance their customer service approach and reputation.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

746 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Adrian H.
Unfollow Adrian H.
Share Review
Report Review

Timely
November 16, 2025

Came in just in time, I was cutting it close ordering just a couple weeks out from a trip we have where I was planning to propose. Order came in at their projected schedule which was just days before and perfect timing

Date of experience: November 6, 2025
Nevada
1 review
0 helpful votes
Follow Reay M.
Unfollow Reay M.
Share Review
Report Review

.
November 15, 2025

...

Date of experience: November 4, 2025
Texas
1 review
0 helpful votes
Follow Chris L.
Unfollow Chris L.
Share Review
Report Review

I enjoyed the process and communication was easy with the team. There were some post-order changes and they managed to handle with care.

I'll be confident with the team the next time I have to order.

Date of experience: November 4, 2025
Michigan
1 review
0 helpful votes
Follow Michelle M.
Unfollow Michelle M.
Share Review
Report Review

Excellent service!
November 13, 2025

While we are thrilled with what we purchased it's the amazing service we received the whole way thru that amazes us. Unreal. We wish every online order was treated this way!

Date of experience: November 3, 2025
Arkansas
1 review
1 helpful vote
Follow Daniel L.
Unfollow Daniel L.
Share Review
Report Review

The experience with Diamondere was truly personal. Having someone like Megan reaching out to me several times within the whole process made Debra's and my engagement feel so important and special. Thank you, Megan and everyone at Diamondere!

Date of experience: November 3, 2025
Australia
1 review
0 helpful votes
Follow Nolan L.
Unfollow Nolan L.
Share Review
Report Review

Beautiful ring
November 13, 2025

Fantastic communication for a request on a custom design. Very happy with the final product but it did not come with any kind of certificate of authenticity, which I thought was a little odd for a ring of that price. A quality cleaning cloth would have been nice too. Apart from that, love the ring!

Date of experience: November 3, 2025
Maryland
1 review
0 helpful votes
Follow Jessica M.
Unfollow Jessica M.
Share Review
Report Review

Great
November 13, 2025

A streamlined ordering process with a lot of communication and updates along the way from Diamondere made this so easy! My new ring set is absolutely beautiful! I would definitely order from them again.

Date of experience: November 3, 2025
Maryland
1 review
0 helpful votes
Follow Whitburn S.
Unfollow Whitburn S.
Share Review
Report Review

Engagement bridal ring set
November 12, 2025

It was great working with Diamondere to create this beautiful engagement bridal ring set for my fiancé this is my second purchase and I am very happy with this ring set I know she will love it.

Date of experience: November 2, 2025
Nevada
1 review
0 helpful votes
Follow Mike B.
Unfollow Mike B.
Share Review
Report Review

I will order from them again!
November 12, 2025

Everything about my purchase went very well and the communication was outstanding. The delivery was on time which was amazing!

Date of experience: November 2, 2025
Wisconsin
1 review
0 helpful votes
Follow Stephanie H.
Unfollow Stephanie H.
Share Review
Report Review

Beautiful
November 12, 2025

The rings for our marriage are perfect and beautiful! We love them with the matching aqua marine stones makes them even more special than I imagined! Customer service was great too I was updated every step of the way and delivery was very fast. Thank you

Date of experience: November 2, 2025
Illinois
1 review
0 helpful votes
Follow Brandon T.
Unfollow Brandon T.
Share Review
Report Review

Absolutely stunning
November 12, 2025

From the very start my buying experience was great. Very easy jewelry selection. My questions were answered promptly. I received the rings in a week, I signed for them with ups. I highly recommend diamondere!

Date of experience: November 2, 2025
Georgia
1 review
0 helpful votes
Follow Grayson H.
Unfollow Grayson H.
Share Review
Report Review

Diamonds darker than advertised..
November 11, 2025

Honest review. Very communicative customer service and we love the ring. But here's the down side. I seen other reviews about it but ignored it. The diamonds are a lot darker in person than the picture they provide you with when shopping for the ring. The orange and blue both were so dark they're not as easily noticeable as the picture portrayed. Other than that, it's great!

Date of experience: November 1, 2025
Massachusetts
1 review
0 helpful votes
Follow Wayne M.
Unfollow Wayne M.
Share Review
Report Review

Completely satisfied
November 10, 2025

The ordering process was very easy. I did research on the company and felt confident placing my order. The communication was excellent from the time the order was placed and throughout the process until delivery. I am happy with the ring and the quality of the stones met my expectations. The engraving came out perfect and clear. I would recommend this company and I would purchase from them again.

Date of experience: October 31, 2025
Illinois
1 review
0 helpful votes
Follow Sherri H.
Unfollow Sherri H.
Share Review
Report Review

Disappointed in ring I purchased
November 10, 2025

Disappointed in the quality of the ring received. Pictures seemed thicker and heavier looking. Not what I expected for the price!

Date of experience: October 30, 2025
Connecticut
1 review
0 helpful votes
Follow Christopher C.
Unfollow Christopher C.
Share Review
Report Review

Fabulous
November 9, 2025

My experience with communication and purchasing was excellent! I highly recommend using this company for buying more jewelry! The only downside was the delivery was supposed to get a signature, THEY DID NOT! Was left at the front door without the signature from the receiver! This involved the delivery company and not Diamondere themselves!

Date of experience: October 30, 2025
Ohio
1 review
0 helpful votes
Follow charles d.
Unfollow charles d.
Share Review
Report Review

The item arrive as described and the customer service team followed up during the process. The necklace chain arrived with a small kink in it which had to be carefully removed, but other than that a smooth process.

Date of experience: October 30, 2025
North Carolina
1 review
0 helpful votes
Follow Christine R.
Unfollow Christine R.
Share Review
Report Review

Beautiful jewelry
November 8, 2025

Easy to navigate. It would be helpful to give the measurements of the width of rings though.

Date of experience: October 29, 2025
Florida
1 review
0 helpful votes
Follow Asher F.
Unfollow Asher F.
Share Review
Report Review

Beautiful Ring
November 8, 2025

The ring I revived was even better than the pictures on the website. I couldn't have been more happy when I opened the box. The communication from the team at Diamondere was amazing and ever informative and helpful. Once the ring shipped it got here extremely fast. Couldn't have had a better experience. Will definitely buy from here again!

Date of experience: October 29, 2025
Virginia
1 review
0 helpful votes
Follow Marlyn T.
Unfollow Marlyn T.
Share Review
Report Review

I recently purchased an emerald-cut 10k rose gold morganite engagement ring and matching wedding band from Diamondere as a replacement for my wife's original ring, which she sadly lost. She was absolutely blown away by the cut and clarity of the morganite—it sparkles beautifully from every angle and looks even better in person than in the photos. I bought it to celebrate our upcoming 10th anniversary, and it turned out to be the perfect way to mark such a special milestone. Diamondere's customer service was exceptional throughout the process, with thoughtful communication and personalized touches that made the experience feel unique. I would highly recommend Diamondere to anyone looking for quality craftsmanship and meaningful jewelry that exceeds expectations.

Date of experience: October 28, 2025
Cyprus
1 review
0 helpful votes
Follow John P.
Unfollow John P.
Share Review
Report Review

Beautiful quality!
November 7, 2025

My experience with this company was perfect, very communicative, and my ring more than met my expectations! Absolutely beautiful quality, and i will definitely buy from this company again in the future!

Date of experience: October 28, 2025