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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Took a gamble a few months ago and it couldn't have been more perfect. I've purchased many items from DHGate ever since the first purchase. Currently a D3 member and couldn't be happier.
Huge amount of products, competitive prices and (usually) free shipping. There are also offers and coupons if you buy in bulk.
Found some good cheap things I wanted but didn't have the budget for from Amazon. Waited a while for some items to be received, but to be expected coming from another part of the world.
Very nice products and very nice team workeri evrey problem was sot it out quqley, im very happy i will order more.
I used to buy stuff on AE etc. But then found out DHGate. DHGate was cheaper, is user friendly and I'm using it now as my default site to buy gadgets and other stuff from China, Korea etc. Good site to take a look at, the delivering time is worth it!
The overall experience is good. A few problems with some sellers, however, DHgate was helpful in creating a satisfactory result.
Execellent products execellent service I will stick with DHgate for continue purchases in the future...
Order a second hand product which apparently takes +30 days, in the end the seller starting abuse me via the message system, dhgate just turned a blind eye!
Not the first time I order on DHgate and I was satisfied with all the orders. Sellers will ship very quickly, deliver goods also very quickly. This time I ordered the knife asymmetrical. Workmanship is good. The knife is on the bearings, so the knife blade opens and closes very easily. The knife is very sharp, the blade is long, it's a pleasure to use this knife.
Fast communication and accurate descriptions. Great place to find that little something that you have a hard time finding
This site is awesome and great to order stuff at. Its one of my favorite places to do online shopping as the have lots of shopping and great selection.
Amazing website for shopping chinese products. Amazing quality for price. The site is reliable but you have to check the seller reviews. Besides that. Amazing site! I have purchase from here at least 5 times
I had a very good experience using the dhgate website, the seller sent me another order since mine was misplaced by the post office.
The order arrived in perfect condition and did not take so long, the other order unfortunately was lost along the way, but the vendodor kept his word and sent another one the instant I informed him what had happened.
The site is very good in terms of guarantee and protection to the client, always solve my problems and take my doubts, I am very grateful the support team.
DHgate is my favorite site in the entire world! I bought two american football jerseys in the site and they are fantastics!
Perfect size and description very well made, the seller sent super fast, it was my first purchase with the seller, I do not regret! The freight was free, the material is very resistant, one of my favorite purchases on the site!
The seller has a very good reputation on the site, and he deserves to have been an honest and fast seller! The product was on sale, I should have bought more. Dhgate continues to do incredible work by offering good products at a discount and with free shipping.
Well, my experience on this site was very good, was more great than i expected. It's a good service.
There is no reason to doubt that dhgate is a reliable website. Their payment works on the escrow system, meaning sellers will not be paid until you receive your item in working condition. Quality could be questionable on some products, so do your research and read other reviews because there is good stuff on there.
He comprado recientemente una camiseta, y todo perfecto. El envío a través de DHL y todo muy rápido. ¡Y sin aduanas! Aparte la calidad de la camiseta AAA+. Muy satisfecho con mi compra y volvería a comprar muchas más. El próximo será de una zapatillas. ¡Ya os comentaré como me ha ido!
Good website with good service. First I was skeptical, but now I have had good experiences so far. I will update review after making a few more purchases to make sure everything is going well.
I ordered a smoking pipe for $9.48 USD with free shipping.
Was at my door within 3 weeks from China. Pipe was perfect.
I've used this site many times. Would highly recommend just
Be wise on the items you are purchasing and look at sellers
Reviews ahead of time! Thanks again DHgate!
DHgate no longer talking to me with cc company getting involved. Also, you will notice they did not make any comment on my last review. Not so helpful now which should tell you something. They should do the right thing and give me my refund!
So here it is several months later and I have to say we won! We waited them out and received a refund from CitiBank.
Don't give up do not let the bastards win! And very important and why we won is at our Post Office every piece of mail gets photographed If you have an issue contact your local Postal Authority.
Well we filed the mediation waited the 7 days as required by DHgate and still get nowhere. We also filed right away from the beginning a dispute with the credit card company. The good news is that our overwhelming evidence especially the letter from the Post Master from our town where an actual photo of the envelope that was delivered was obtained was enough for our credit card company to step in. Now they will fight it out with DHgate. After this experience I would never order from this company again. There are other sources out there with good reputations for getting goods from China. DHgate needs to do the right thing and refund the money their seller is a crook who knew exactly what he was doing.
Well after day 5 I now have gone to mediation. Sent my evidence in. Oh by the way you can contact your local post office to get a picture of a package from China with the tracking info if it will help your case. I needed proof that seller sent envelope not box and the label he sent was a forgery. When I hit mediation button you have to pick reason for dispute but none of the choices fit my claim which makes me nervous. I had to pick item as not described but no choice for quantity missing so customer service tells me to pick damaged item. But first they played dumb asking what my choices are? Customer Service should know that already? I am truly hoping that I will receive a refund in this matter so I can go back and correct all my reviews to read totally satisfied.
I wish I had great news to add to this review but here is the current situation: After DH Gate refusing to cancel my order and allowing the seller to ship the order DH supplied me with the tracking number you can see in their reply. Well the package did show up today and I was extremely surprised the seller sent 1 piece not 250 as ordered. I have filed a refund request again and have to wait 5 more days so the seller has a chance to reply to them. I asked why when it is evident I am getting the royal screw job do I have to wait but the seller apparently has all the cards in his deck and know how to play the game.
Placed an order for toys to be shipped DHL or FEDEX, was informed by the supplier he cannot ship the items, then he offered different product, we refuse, ask to cancel order several times Supplier refuses refund and ships anyway this time by epacket giving us a tracking nr. That does not exsist. LW299159705CN Customer service was supposed to step in and stop this but they are no help we have contacted them 5 times by live chat it is always:" just be patient we will get refund". Now we have no idea if shipped or not and no idea what the supplier even sent because he refuses to send pictures or communicate with us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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