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DHgate

3.2

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

Hungary
1 review
0 helpful votes
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Reviews, ratings
July 9, 2017

Fast, reliable.
Cheap shipping cost.
In-country transport costs are higher than in China. I was distrustful of the initial purchases, but there was no problem.
I like to buy from those who have old members with many valuations.

Date of experience: July 9, 2017
Canada
5 reviews
16 helpful votes
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I've only ordered a few items from DHgate, but so far, so good! The items were excellent quality, and shipped extremely fast (to Canada). I was really surprised that the items were shipped free, but still came with a tracking number! DHgate were always quick with their order updates, as well.

Overall, I'm very happy with my experience, and I'm glad I found this site. Thanks DHgate! :)

Date of experience: July 9, 2017
Jordan
1 review
0 helpful votes
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I placed many orders on DH gate and the last order was (*******). The product was as described and I love it.

I have a good shopping experience in DH gate.

Date of experience: July 9, 2017
New York
1 review
0 helpful votes
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I bought a dress from allanhu. The beads are falling off and the dress is not sized as per their description. The vendor is giving me the run around and DHgate customer service is absolutely difficult to reach and they do not answer their online requests. I will never buy from them again or will I buy from China again.

Date of experience: July 9, 2017
New Jersey
1 review
0 helpful votes
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Excellent DHGATE
July 9, 2017

Excellent products. Excellent quality. Excellent price. Excellent fast shipping. Excellent customer service. Coupons. Just every thing is excellent. I always buy famous brand rejuvenation skin serum and i'm satisfied by that. I saw it's positive effect on my skin and my skin improved by that. The price is 11$ and almost free with the coupons i receive from this online shop.

Date of experience: July 9, 2017
Spain
1 review
0 helpful votes
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DHgate has a very big amount of articles. You can see items that are difficult to find in other places.
Yo can compare the price before buy between different options.
The bad thing is the time to received it,

Date of experience: July 9, 2017
GB
1 review
1 helpful vote
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Company ripping genuine customers off cos of valcak I do not want e do business with dhgate anymore order number *******

Date of experience: July 8, 2017
France
1 review
0 helpful votes
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Perfect!
July 9, 2017

I am addict to this app. I am buying a lot and always happy.
Sometime a problem with the product, but good relations with the Seller's and they are pro

Date of experience: July 8, 2017
Nebraska
1 review
0 helpful votes
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Impressed with the quality, very comfortable, they look extremely nice in person, very pleased. Order a size up. I am size US 7 and ordered a size 8. They fit perfectly one size up.

Date of experience: July 8, 2017
Washington
1 review
0 helpful votes
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Great for cheapy electronics and glass. Has an escrow system and good review system. I have never had issues that the vendors did not make right.

Date of experience: July 8, 2017
South Carolina
1 review
0 helpful votes
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About my order
July 8, 2017

First time ordering n I am very Satisfied, hair soft, no smell, I will order again... every time I texted the seller thy texted bck n answered all my questions

Date of experience: July 8, 2017
Tennessee
1 review
2 helpful votes
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Dhgate.com is the worst site i have ever dealt with! They double charged me and their only customer service option (online chat) was awful! Disrespectful and it didn't seam like the representative was paying attention to my explanation. I have my bank showing the double charge and they kept denying it. Tried to cancel my order and yhe customer service representative told me that if i cancelled was going to loose more money cause they were not going to refund me! Really? Don't do business with them! Save yourself some time and energy!

Date of experience: July 8, 2017
Panama
1 review
0 helpful votes
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Excelente
July 9, 2017

Muy contenta con todos los productos que he comprado a través de esta pagina la recomiendo al 100% excelente atención al cliente y envíos rápidos.

Date of experience: July 8, 2017
GB
1 review
0 helpful votes
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This website is great! I use it all the time to buy small gadgets and shoes and every time I buy from them I am amazed at the quality for the price. Definately one of the best online markets I have found!

Date of experience: July 8, 2017
Canada
2 reviews
0 helpful votes
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YOu will find amazing product at a great price, along with reliable sellers ion DH-Gate.

Quick delivery, secured website, and a very good team, if you ever need the dispute module!

Date of experience: July 7, 2017
Germany
1 review
0 helpful votes
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I ordered at DHGate because it was the cheapest price for the item i found in the world wide web. The quality of the item was great and i already ordered there again. Very fast delivery even they are based in china. The shipping was 14 days from china to germany. I will definately order there again.

Date of experience: July 7, 2017
Sweden
1 review
0 helpful votes
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Very positive shopping experiences using DHgate. I have ordered about 7 times in the past 2 months using DHgate, and 6 of them were very satisfactory. The 1 order I had issue with, DHgate stepped in and refunded my money on a deadbeat seller. The key is to research what you want and who you are buying from. DHgate has some the of the lowest prices around for name brand shoes and clothing.

Date of experience: July 7, 2017
Nevada
1 review
0 helpful votes
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Air Jordan Retro 9
July 8, 2017

I bought two sneakers on this site twice and was completely satisfied. Quickly came, good quality. In the future, too, I'm going to buy sneakers.

Date of experience: July 7, 2017
Australia
1 review
0 helpful votes
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Top of the line
July 8, 2017

I have been using DHgate now for several months and find them to be top of the line in service when caring for there customers. I buy and the product arrives, its as simple as that.

Date of experience: July 7, 2017
Washington
1 review
0 helpful votes
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I love dhgate because of the great customer service I give them 5 stars. Best place for shopping. I have spent over $1000 dollars and it's worth every penny. They have the best baseball Jersey I have ever seen. They are great quality and good fitting and have very best prices.

Date of experience: July 7, 2017