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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Good morning. I have a lot of mistrust in shopping online, that's why every time I do it I'm very afraid. A friend recently commented on the DHGATE page. At first I thought it was one more of the pile but little by little I realized that its system was different from the rest. One could pay with a credit card where your data was hidden. You also had buyer protection.
As always, the fear was to wait too long for the product but my surprise was that in two weeks I had it on my doorstep. Other pages took more than a month. I know that each vendor has its own rhythm, but I can see that DHGATE is concerned about the delivery of shipments very quickly.
After all the writing just gives me recommend this service online shopping. DHGATE is the best. Excuse me but I do not speak English and I am using the google translator to be able to tell my testimony.
THIS SITE IS HONESTLY SO AMAZING, I ORDER SO MUCH GOOD THINGS. AND AWESOME CUSTOMER SUPPORT, YOU WILL NEVER GET SCAMMED. SO HAPPY I ORDER FROM HERE AND WILL NEVER GO ANYWHERE ELSE!
Hi Jordan,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
This site is a great way to connect with manufacturers directly! Highly recommended to anyone interested in resale, or bulk goods! High quality if you know where to look. Manufacturing techniques and shipping are sometimes half assed, but if you stick to good vendors then things usually work out great.
I have placed several orders at DHGate.com
All have been arrived in excellent condition.
Will buy more from this site.
Hi Pieter,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I bought items 15 days ago (8-9Feb)
In discribe: ship out within 4 days.
Seller doesn't had positive feedback, but i bought items.
Passed 1 week and they didn; t ship. Then there was a new year ( 15-23Feb)... Of course Didn't ship. I sent many message but no answer.
When i contacted Help Center they told me that ORDERS ARE PROCCESED, every time when i sent message they told me same answer. They do not control sellers.
I'm Reseller, time for me is important. Passed 15 days. Also i asked refund. They told me " REFUND 7 DAYS"... are u kidding me? 7 days? I'm surprised that it's bad.
I WILL NEVER BUY FROM DHGATE
My orders still AWAITING SHIPMENT, I wonder how long it will continue...
Thank you for experience.
Hi Tazo,
We understand the importance in getting a resolution on this issue. We checked this order and the merchant is currently preparing the item for shipping which they are given time to do. This is called the processing time and this is indicated in the item page when you made the order. The Spring Festival also caused some delays and we have posted an announcement about this on our website.
This order will be shipped on or before 2018-03-07. We have sent a request to our Seller Team to assist you in contacting the seller.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
I've order 9 items from the website and my experience so far has been great. Some items take longer than others to receive depending on the manufacturer but all my items have come in less than a month. Usually two to three weeks. I highly recommend reading the reviews on the specific item you buy, just like you would on Amazon. I will continue to use this website/app.
Hi Xavier,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Amazing deal, just wish shipping could be a tad faster with out breaking the bank. Love the selection just have to find the right seller! Thanks again
Hi Craig,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I`ve made two purchases and got a good experience so far. The products were good quality and affordables. I'm sure i'll buy again.
Hi Luis,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
HAVE GOOD TIME SHOPPING ON THIS SITE LOVE FREE SHIPPING AND I ENJOY ALL MY ITEMS I HAVE PURCHASED FROM JEWLERY TO CLOTHING. I DID HAVE A RETURN CUSTOMER SERVICE HELPED WITH THE PROCESS.
Hi Arizona,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Great quality product and great customer service. All questions were answered in timely matter. Easy site to maneuver.
Hi Eve,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
There is a great collection of products at very low prices and most are shipped across the world for free!
Hi Chris,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
From what I've seen and experienced, DHGate is a good site. There are quite a few people on here who don't seem to know how DHGate works and leave negative reviews. As long as you don't expect instant shipping, you should be fine. Cheap, good quality stuff. Shipping took about 3.5 weeks.
Hi Shawn,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
This is a terrible company. I purchased a satin cape in September to be worn at my wedding. When it arrived it was damp, reeked of mildew, and was covered in spots. This is because the seller packaged it in a flimsy plastic bag, which was torn before apparently being dunked in some gutter in China. I immediately contacted the seller to have a replacement sent to me in more durable packaging. This request was denied, but they offered a refund if I paid to send the item back to them. I went ahead and did this and provided the seller with the tracking number. Sometime in November I decided to follow up with them since I had never heard anything back. I reached out to the customer service department who asked that I upload an image of the shipping label. This could not be done through the app, it kept glitching out, so I emailed it. Later, I checked the messaging system in DHGate and found the dispute had been closed the day after I had done this. I had received no email notification. In January, the cape was returned to me with a box checked "unclaimed'. Since then, I have been fruitlessly emailing their "customer service". I am now the sorry owner of an $80 mildew-covered cape.
Hi K D.,
We are sorry for the experience you had with your order. We checked on your order and we noticed that you have already filed a charge back for this transaction with your bank. Since that is so, DHgate is currently working with your bank for the resolution of this issue.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sam
Customer Service Center
DHgate.com
All of my orders have been great so far except 2, I received what I ordered just in the wrong colors. The first one I ignored, the second time I've now started a dispute for. But I've made MANY orders so these small issues for the value I'm receiving by ordering through this site is worth it.
I have written to DHgate several times and instead of them addressing my concerns all they do is continuously send me the same form letter over and over. In other words they are not going to do a thing for me. I guess stealing is a practice that they feel they can do without any penalties.
Hi Anthony,
We checked that your order was already closed. This is already beyond our after-sale policy.
We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they dont agree to refund, we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
This is what I am sending to the Federal Trade Commission since you refuse to give me a refund To whom it may concern at the Federal Trade Commission (FTC), On October 8th 2017 I purchased a pair of sneakers size 13 (New Max 2016 II) from a company called DHgate. One of their sellers that is a contractor for DHgate named Tebe sold me a the sneaker and when I received the merchandise the size was wrong it was a size 12.5 instead of a 13. As instructed by the company and the seller I have sent back the merchandise for a full refund for the cost of the shoes ($57.99) and cost of the shipping ($33.75) I have tried endlessly to contact the seller at the advice of DHgate and he has not returned any of my emails and the company refuses to do anything, even though this person works for the company. Attached you will see proof of all evidence that I have stated. Thank you for any consideration and help you can give me.
The first dress I purchased, they tried to increase the price after I had paid for the item. Then, in order to get my refund, they would not give me my refund unless I checked the box that I changed my mind as the reason. I DID want the dress... I did not change my mind. I just would not pay additional money after I had already paid the amount on the website.
The second dress I ordered never got delivered, I am in the process of fighting for the refund,
Hi Rebecca,
We are sorry for the experience you had with your order. We have checked on your order and we noticed that you have opened a dispute for your order. It is good that you have done so since it is the best way to have this sorted out.
As of now, the seller has been notified of the dispute you have made and will be given time to help you have this sorted out. If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sam
Customer Service Center
DHgate.com
Ordered and paid for a pair of audio speakers online. They were not delivered. No response from the company. (EDIT 3/23/2018 :) The tracking number provided by the vendor, below, is not recognized by the US Post Office.
Hi Andy,
We are sorry for the experience you had with your order. We have checked your order and we noticed that the item that was reshipped has arrived in your country on December 31. Since you have not received this, we suggest that you contact your local post and give them your tracking number AA735931880YN. That way, they can check on it your parcel on their end.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sam
Customer Service Center
DHgate.com
Best site ever exelent customer service Lot of Store with good quality love shopping on dh gate always they resolve fast disputes
Hi Jaime,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Before I always earned discount coupons on the purchases I made but this has become increasingly rare, this is sad because it forces me to buy less on the site. I really like dhgate but decided to buy only when they provide me with a coupon...
Hi Alan,
Coupons are given during promotional events. We notify all our customers if there is an upcoming promotion ahead of time so please check your inbox from time to time.
Our sellers can give discounts/coupons on every order, these can be found in the seller's store. You can also check the available coupons on our site by clicking the "Coupon Center" button: https://activity.dhgate.com/coupons.html#pu1403-head-3 or the "Just for You" page: https://www.dhgate.com/shopping-guide/my-coupons.html#foryou-coupon
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
Only ordered about $100 of shoes so far but they turned up sooner than expected and the quality was great. Currently having a dispute about a wrong color being sent, but as of yet the process seems to be going very smoothly!
Hi Kai,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
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Hi Silvia,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com