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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Absolute unquestionable scam. Everything you are told is lies. My complaint will be taken to the Foreign Trade Minister, Chinese Consulate and the Media. This site sell fake crap and rips of people trying to buy anything substantial. The only reason such a site could exist is because of a communist government. No matter what you do or say these people feel they are protected by living in China. They feel there is nothing you can do or say that will effect them in any way because their Government does not subscribe to your laws. No matter what you do they blame you, then say you've done everything, don; t worry, don't worry, we will definitely fix it, then do nothing, then pretend you've somehow scammed them. Sellers send broken crap, promise to replace, then refuse to replace, demand you send back and they'll pay, ignore all requests to provide prepaid postage, then refuse to accept the delivery, lie to the courier saying it's personal goods so can't accept a commercial invoice (required to send to china). Mediators do nothing except threaten to release funds to seller after assuring you of a guaranteed refund. Weeks and months later they say they must let the seller collect the package, but seller refuses to answer the phone or accept the delivery... then they claim to be closed for 2 weeks despite still being open for another week and refuse to do anything for 2 more weeks. Believe me, these jokers have no soul and do not care one iota about anyone, especially if you are from the West. IF you buy $30 fake sneakers maybe you'll get them, but do not for one second believe one word of the LIES LIES LIES on their joke of a website.
If when you first log in you use Google, then you MUST let them search through your Google Contacts, who you contact the most, your age, sex, nationality... all Hacker info. DHGate claim to be honest and great service. They are the opposite and are every bit as bad as AliBaBa. Complete scam... nothing but liars and most sellers seem to also be hackers.
I have done some shoping on the site and I`m verry happy with them.
Thank You. The order was well packed, an the seller was very friendly.
Hi Barnaba,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Product, shipping, customer service are all excellent. I always order from DHgate and tell everybody I know about your site,, Thank you so much, Tony Russo
Hi Tony,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Site worked well for the most part, includes shipping information but it is often not up to date - one of my orders arrived before i had any notification it was even in customs. But the platform generally works well, although itd be nice if they accepted paypal.
Constantly buying goods for my online store at DH! Always friendly support if any questions arise! Thanks
Hi Boris,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
DHgate is a professional outfit. They follow up on virtually everything. If I could change one thing (that DHgate does not control) it would be for the individual companies to ship ordered items out faster. Sometimes it takes individual companies, listed on DHgate a little too long to expedite an order. Overall, DHgate does a Good Job!
Hi Drum!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sam
Customer Service Center
DHgate.com
This is what is on there site! " Please don't hesitate to contact us if you have any questions or concerns before or after your purchase. We are committed to your 100% satisfaction."" its all lies. They dont care about the customers! Don EVER ORDER FROM THESE PEOPLE, YOU WONT GET IT IN THE TIME THEY SAID! THEY ARE NO HELP AT ALL! YOU ASK FOR THE ORDER NUMBER EVEN THO YOU REALLY WONT HELP IN DISPUTES
Hi Brie.
We are sorry for the experience you had with your order. We checked on your order and we noticed that the reason why you want to have the order canceled is because you need the item soon. Please do note that when you place an order for an item, the processing time of the item is indicated in the item page for your reference, wherein for your dress, is within 20 business days. If you needed an item sooner, it is recommended that you communicate with the seller before you place an order, and throughout your transaction. Since they are the direct supplier, they can confirm if they can have your order delivered to you on or before your desired date.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sam
Customer Service Center
DHgate.com
Envios rapidos, fast shipping, and good sellers with a big quality products. DHgate is an amazing website.
Hi manuel!
We are glad that you received your orders on time and as described.
Here is the good news, we have created DHgate Customer Service Facebook page to serve your better. For more inquiries please do not hesitate to contact us thru https://www.facebook.com/DHgateSupport/ and we will be happy to assist you.
Regards,
Sam
Customer Service Center
DHgate.com
I'm not a review type of person but I want to make sure no one else gets screwed. I order a dress for an event. I realized that DHgate was taking a long time to process my order. So I message them and requested expedite shipping which they agree to. After I paid 29 dollars for rush order still no invoice for shipping status. When I message them they gave me and excuse that there power was out for three days. What does that have to do with my order not being processed in a ten day timeframe. Tried to cancel my order before shipment but they assured me my package would arrive on time which it didn't. Not only that I'm dealing with custom issues with the carrier they chose. They didn't pay for customs or mentioned it to me and now I have to pay even more money to receive my dress. I've been very upset with the customer service and I spending all this money for something I don't even want anymore and based on the other reviews I'm reading I don't see a refund happening. Do not buy from here just go somewhere else please.
Hi Lala,
Please open a dispute for your order to request for a refund.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Good experience. Cheap prices and no hassle. Everything came as expected. The delivery times are bit long but it is to be expected when it ships from overseas
Hi David!
Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com
Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sam
Customer Service Center
DHgate.com
Part of the delivery received, part not as seller never sent it. DHgate didn't care and took the whole payment..
Hi Marco,
We are sorry for the experience you had with your order. We have checked your order and we noticed that you opened a d dispute for this. However, since the analyst handling your dispute did not receive any response from you, and provide the claim number of the other parcel sent to you, as per our Return & Refund policy, the dispute was closed.
You can make an appeal on the dispute to your analyst by responding to their message to your in your DHgate inbox. That way, they can reviewyour dispute.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sam
Customer Service Center
DHgate.com
I was always hesitate to try out DHgate, just didn't trust it much I guess, but then a good friend shared with me that he shops there all the time, I figured i would give it a try, and must say am 100% glad I did, they only draw back about buying from here, is there is a wait time before you get your stuff, so far the longest it took for me to get something was 2 and half weeks, which really is not all that bad considering its coming all the way from China, and if you have any disputes, DHgate customer service is really there to help you, you don't have to worry about getting scammed on there, because there is a buyers protection in place that Dhgate won't release your money to the seller until you click you got your item and your satisfied with your item. So my honest opinion is if you don't mind wait times, then I 100% recommend DHgate.
NEVER PURCHASE ANYTHING FROM THIS ONLINE STORE. Unbelievable store and customer server. I got an item worth $100, too far and too ugly compared to how it was described. I submitted a claim and followed up with their dispute team couple of times. After a month, they told me that they will refund me in 5 days. Waited for about 15 days and followed up, they told me it is still in progress because of bank policy. After 25days... nothing. They emailed me saying they cant refund me for no valid reason. You already assured your customer for a refund but not doing it.
Hi Dawn,
We apologize for the inconvenience this has caused you. We checked on your order and the reason why you are not yet refunded is because the seller does not have enough funds in their account yet. We will continue to monitor the seller's account. As soon as they have enough funds for your refund, we will process the refund for you.
For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sam
Customer Service Center
DHgate.com
DHgate is an amazing website. It offers really good buyer protection, and ensures that you have a good experience regardless of the quality of the seller. Lots of great items for sale at affordable prices for personal use or reselling.
I have purchased many electronics from Dhgate retailers and they consistently deliver a sub standard quality with massive error rates. In one case I ordered 50 LED light bulbs with a 15 year advertised lifespan and within 2 years experienced a 100 percent failure rate. Almost as if the defective stock ends up on Dhgate while the stock that passes internal quality checks ends up in western retailers.
Be weary of any electronics on Dhgate.
I also found their review system to be very diabolical. It only allows you to review products you ordered and Only during a short window of time. You cannot go back and re-review or edit a review if something like quality or service changes.
Dhgate also has a massive team responding to negative reviews on sites like this and they often respond in a positive manor as if they are being proactive and helpful but truthfully they are not. They refer to their existing dispute resolution process (which expires quickly in the favor of the retailer) or other processes which sound nice to the unassuming consumer learning about Dhgate for the first time but in actuality is totally unhelpful and self serving.
Dhgate has massive problems that need fixing. Or they will just keep stealing people's money.
Hi Mike,
Please open an after-sale dispute for your order since this has already been completed and the payment was released to the seller.
1) After logging in to your DHgate account, click "My DHgate" on the upper right corner.
2) Click "Completed.
3) Find the order number.
4) Click "Open an After Sale Dispute".
5) Choose the Correct Reason for dispute, refund amount, upload evidences, add description then click SUBMIT.
Please try to use a desktop computer to successfully upload the photos and submit the dispute. Your photos should be under 1mb in size. It is preferable to use Google Chrome/Internet Explorer/Mozilla Firefox as your internet browser.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I spend more than $2800. The seller sent me damaged and none working item, I tried to contact customer service, to dispute, but they didnt help! I never buy anything there ever!
Hi Saleh,
We checked that you have already opened an after-sale dispute for your order. At the moment, the evidence you provided is being checked. There will be an analyst assigned to handle your case. Please keep posted on your Dhgate Inbox and email for updates.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
NEVER GIVE REFUNDS!
Tried to fix this 4 times different person each time and 3 months later still waiting on my money.
Hi T,
We checked your order, this was already closed as there were no disputes opened within 30 days after your order was completed.
We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they dont agree to refund, we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Fast shipping, well packed and quality products, all sellers anwser pretty fast and until this day didnt had any problem. Hope it keeps this way.
Good afternoon, I wanted to share with you my opinion about buying on the site of dnate.
I looked at the catalog of the site for a long time and I really liked Louis Vuitton's bag! I ordered the bag on January 20 and it came to me on February 7 (it's very fast)! That it's also possible to track your parcel! The quality of the parcel is very good! I want and admire!, very kind support and sellers!
Hi Antik,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Ordered and paid for 2 items - only one arrived - customer service sends you to a 'dispute' area, where you must have taken a movie while you opened the package and found some missing, or send a photo of the package on a scale.
All this for a $18.00 item. Their system is designed as a ripoff.
All I want is the product I paid for - not refund.
Hi Larry,
Please open a dispute for your order to request for a refund or reshipment of the item you have not received.
Here's how you can open a dispute for your order:
1) Click "My DHgate " on the upper right corner of the page.
2) Click Awaiting Confirm".
3) Find the Order number and click the link "Return&Refund" at the right side of the order.
4) Select the correct reason for dispute, evidences, preferred proposal then click CONTINUE.
5. Once you finalize your proposal, click SUBMIT.
If you are using the APP or mobile version, please find your order under "Shipped". Click on the Order Details and then find "Return & Refund" link.
If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
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Hi Ray,
We checked your order and it is already under DHgate Mediation. The seller is being contacted to receive and confirm the delivery of the item for the refund to be processed. You can send us the photo of the shipping label and receipt so we can make a follow up for this.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com