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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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I said in previous write they only refunded me some money and kept back $5 for no reason and gave me a $5 coupon. The coupon is only valid if I spend another $59 in their store. So I get robbed again. This is extremely illegal in almost every country of the world. I have bought and sold off them for years and have only just realised they did this as I never checked. They must have robbed me out of hundreds. Not only are the sellers robbing but so are DHGate.
I have been with dhgate for years and about 50% to 75% of orders I get robbed. They have now accept to give me the money back for 4 shirts I never received and then refused to pay it back in to my account and are blaming the uk bank. The bank as said it is nothing to do with them which I knew. First time I got in touch with a customer service he tells me he'll send the details for the bank transaction code. He never did. Now I get another seller who robbed me. He refunded me $14 and they have kept $5 and said they will refund $9 in to my account like the same as the rest of the money that never came. Robbing bastards.
Had to file a claim with my bank to even get a refund on my dress paid the shipping of $71.15 to send something back to China now Im fighting for my shipping costs they said it will go to a dhgate account but I plan to never use their services again being that I was being cheap with my wedding dress its sad truly and its a scam they get your money then hassle you to get a refund poor customer service and also this company is not for the consumers period they find fault in you
Hi Tasha,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Don't use this company. Almost half of the reviews on here are bad. They do just enough to keep some customers happy and scam the rest. This is an old tactic. If you got your goods, then count yourself lucky. If your a US citizen and have been ripped off by them, file a complaint through the Federal Consumer Agency:
https://www.econsumer.gov/en/FileAComplaint#crnt
Hopefully, with more complaints, some type of resolution will happen!
Hi J J.,
We understand that you're not satisfied. Please send us the order number so that we can check the order details for us to assist you further.
If you have any questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
There is good reason for all of these bad reviews. These Scammers are doing just enough to win some people over, but scamming the rest! Simple online scamming tactic!
Complain here: https://www.econsumer.gov/en/FileAComplaint#crnt
It takes less than 5 minutes. Put the word out, don't do business with this company!
A rep here by the name of Riane, sent me an email, asking me to do the same thing I've done at least over 8 times in the last 2 months. I did what the rep asked, AGAIN and wait in vain
Just to be clear, I've sent this info several times through email and several times by using their online chat upload.
I have a formula for doing business with a company. Divide the amount of bad reviews by good reviews. DH GATE reviews;
BAD RATINGS>>>>> 1,569
Good RATINGS>>>> 3,405
46% RATING. How does this company stay in business. I know, by ripping people off! ALMOST 50%! Of their ratings are BAD! This does not include the 4,3, or 2, review ratings.
I normally won't do business with any company that has a bad percentage rating of more than 15%, Too bad I didn't research this company first on this awesome site... jabber. I realize that I probably won't get my money back but that's not going to stop me from trying to help other people. Do Not Buy from this Company!
For those of you who have been ripped off by this company please make a make a formal complaint with: https://www.econsumer.gov/#crnt
This a section of the Federal consumer protection agency.
Here's the actual email message the DHgate rep on here sent me:
Hi j,
Please send us photos of the shipping label that shows the seller's return address and the receipt with the tracking number and amount of the fee you paid for. You can send this to [email protected] and include your order number.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Do not use this company, prices look good but unfortunately you will get ripped off!
I bought some car wrap, (desert digital Camo) Pictures advertised as desert tone with the colors in brown, tan and off white. What I got is some type of mauve, pinkish, light maroon and brown color. I didn't buy this car wrap to decorate my granddaughters Barbie toy car. Totally wrong color, pictures are deceptive, show false advertising. Returned it but got ripped off on the cost I paid for shipping item back. They stipulate that my receipt is not valid though I got paid, reimbursed for the wrap but not for shipping. Car wrap costs $197.00 including shipping. I had to pay $239.70 for shipping the damn crap back to China and now they won't pay the $239.70 even though I was assured, and have it in writing (copied chat logs) I would be reimbursed for shipping the car wrap back! I got screwed over by this company! Don't even think about buying anything from them! RIP OFF!
I purchased 2 phones which were allegedly dispatched via Royal Mail Track 48. The tracking message was all wrong and never updated. I will now open a dispute using my credit card company as this site seem useless after reading the reviews. Frustrated with them.
Hi James,
We have tracked your order through Royal Mail's tracking website, and the courier has updated the tracking information on 2018-08-09. As of now, your item is at Uddingston DO and it is due to be delivered today.
You can track your order here: https://www.royalmail.com/track-your-item#/tracking-results/JK931931916GB
For any other questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do
Regards,
Sam
Customer Service Center
DHgate.com
I was trying to order a couple of pair of Jordan's. I know they would be knock offs but what the hey, I was willing to give it a shot. I placed the order and the site would not allow me to submit, I received error messages when I used 3 different cards same error message. So I emailed the site and they responded, but they told me to do a WIRE TRANSFER from my bank for some knock off shoes! ALERT, ALERT! Never do this. ALERT!
Hi Ricardo,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I brought two wigs and only one came. And the over was silver with dark roots when I order honey brown with dark roots. The blonde 613 never should up and the seller told me. Nothing she can do the company is horrible on service. The other seller I sent her the receipt through text she told me should couldn't see to well. I started to stay $#*! you can get a pair of readers at he dollar store for $1.00 you blind MF.
Still waiting on my money.
Hi Kleopatra,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
The seller did not want to give a refund and wanted me to pay the cost of shipping back to him. The site worked quick, stepped in and settled my dispute.
Hi Chris,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
Seller cheats on customers with fake tracking numbers. Dhgate does not support me as a customer to get my money back. Sends only standard messages. Does not ask for help or support for cheated customers. Very bad service. Buy your items preferably on other platforms. Dhgate is a paradise for fraudsters on sale!
Update 31.08.2018:
I received the following answer from DHGate... (see below)
Have now attached printscreens which prove that the answer is a LIE. How should money be refunded if the seller has none in the account?
DO NOT BUY ANYTHING ON THIS PLATFORM. ALL FRAUD!
DHGATE does not keep the buyer protection and does not help the customer!
Hi Dalibor,
We checked that the order you have provided was already canceled and refunded.
Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD. If not, please request your card issuing bank to contact (VISA/AMEX/MASTERCARD) to check the record.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I ordered several things from this site and I received every order. Since I was getting my items on time, I decided to buy something more expensive... It was a pair of shoes and I didn't receive them. Seller agreed to send refund but told me to wait 5-15 days. I talked to about 30 different live chat reps and they just give me the run around saying they need to open a dispute but I was told I already had the dispute opened in the last conversation. They then found out that my item was sent to the WRONG ADDRESS even though I wrote the CORRECT address. So they messed up, and would not cough up my money... aliexpress would never do something so shady, I'm only gonna buy from aliexpress from now on this company is the worst by far that I've ever dealt with and I've spent a lot of money on dhgate but they didn't respect or value me as a customer!
Hi Raven,
We checked your order, this was already closed. We would like to set a proper expectation that this is already beyond our after-sale policy.
There are also no disputes opened within 30 days after the order was completed. We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they don't agree to refund, we cannot operate for you too.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders" at the left side of the page.
3) Find the order number.
4) Click the link "Message Seller" at the top of the order details
If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I ordered a vape from them. It even came early. Looked really cool. It's a F E B S1 50 Watt vape. It worked for about a week or so. Then I tried to use it and it stopped working. I tried charging it and it acted like it was charging. When the lights stopped blinking I tried using it and it hasn't worked since. The store I bought it from thinks I don't know how to use a vape, but this is not my first one. Have yet to get a response from DHGate. I am talking the loss and chalking it up to experience. I will never use this company again. I hope this may help someone who reads this so they don't fall into the same hole I feel in.
Hi Jim,
We checked that you have already completed the order and released the payment to the seller despite having complaints.
Please open an after-sale dispute to request for a refund.
1) After logging in to your DHgate account, click "My DHgate" on the upper right corner.
2) Click "Completed".
3) Find the order number.
4) Click "Open an After Sale Dispute".
5) Choose the Correct Reason for dispute, refund amount, upload evidences, add description then click "SUBMIT".
Please try to use a desktop computer to successfully upload the photos and submit the dispute. Your photos should be under 1mb in size. It is preferable to use Google Chrome/Internet Explorer/Mozilla Firefox as your internet browser.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I am a VIP member on Dhgate, have been shopping on Dhgate 6years now, 2012, I have read and hear people talking about Dhgate interms of return and refunds, but it has never happen to me until recent June, each time I order on Dhgate, wand wrong item is sent, seller always find way to handle it, in order for me not to escalate if yo Dhgate, and it has been if good, so I gave never return item, but this particular order, seller sent me total different item, I order it Brazilian human hair clips in, and seller sent me premium too from Singapore, different locations from the order, I requested a return, and seller agreed, and ask me to ship back, and o will get my refund including shipping cost, item was ship with TNT, and received in 3Days, I gave beeing messing seller since June, no response, I gave been contacting Dhgate no help, all they keep saying us I will summit the dispute yo our analysis team, is over 2months now,, to my view and understand m Dhgate should replay there rite stategies, there return and refunds, or else close the site, as people can no longer shop with confident, I have promised them today, I will make this reviews, on all social media, I am out if picket for close £200, and no help from the admins, Shame if triple shame.
Hi Deborah,
Our Resolution Center is currently making a follow-up on this with your analyst. As soon as there are updates, we will let you know.
For any other questions, please do not hesitate in chatting with us by clicking on ‘Online Chat’ from our Customer Service page: www.dhgate.com/contact/contactUs.do
Regards,
Sam
Customer Service Center
DHgate.com
Hello, a little over a month ago i purchased 5 Bridesmaid dresses from you all. I have not received my products and it will not allow me to track them
Hi Christi,
We checked that the seller updated the tracking number to 544379461234 via SF Express. It shows that the item was already delivered on 2018-08-01 16:25. You can track your order here: https://t.17track.net/en#nums=544379461234&fc=100012
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I ordered a dress from the site. After it hadnt arrived in 6 weeks, I followed up. When I finally received it about 1 week before my event, it was ALL WRONG! It was 2 pieces and looked nothing like the picture. When I contacted the seller, they expressed no remorse and insisted there was something wrong with my eyes.
I requested a refund that took 2-3 months to process. The refund agreement included return shipping, but I never received a label. I contacted customer support for said label & was told to ship the item & they would reimburse return shipping. I provided all necessary tracking information for shipping. No reimbursement. I followed up and was asked for a photo of the receipt. I sent it. Then I was asked for a photo of the shipping label (which at this point was ON THE ITEM & with the seller). Needless to say, I never received my $60 shipping reimbursement and customer service was no help.
Hi Jasmine,
Please contact us through chat here: https://goo.gl/hvEzdN and send us the return shipping label and receipt so we can forward this to the analyst who handled your case.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
So far I have bought two watches and a scarf from this site and the products have been surprisingly good. The watches have continued to work for months after purchase and the cashmere of the scarf is extremely comfortable. I would recommend this site entirely to anyone looking for not only great prices but also great products!
Hi Hunter,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
I ordered a dress from my prom, i was promised severally that i would get it up to a week before the prom. When i noticed the seller didnt ship my dress on time i tried cancelling the order but my request was declined and they shipped the dress anyways daysssss after the event, i spent alot of money sending it back, now its stuck at customs and the seller is refusing to pay and i have not been refunded. Such terrible service.
Hi Mya,
We checked that your order is already in dispute and the seller is being asked to clear this in customs. Please contact the analyst for your dispute at [email protected].
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I will not order another thing from them they are so slow and they lie about verification process. I had to cancel my order and went through several processes. Awful
Hi Shana,
Your order is now canceled and the refund was completed on 2018-07-27 07:03. Usually, your refund will be completed by your bank within 3-7 working days. Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD. If not, please request your card issuing bank to contact (VISA/AMEX/MASTERCARD) to check the record.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
I ordered a wedding dress from them. Did not fit properly they said send it back and promised to remake it.
After more than 6months they still kept saying it had not arrived.
I even went through dispute sending proof that i had returned the dress, but still they claimed it did not arrive They stopped communicating with me. The dispute center just gave me the run around i spent months trying to get some resolve. In the end i gave up and was out $293 and no wedding dress. The won! They are very dishonest DONT TRUST THEM
Hi Di,
We checked that your order is now closed. We would like to set a proper expectations that this is already beyond our after-sale policy.
We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***'. Once the seller agrees, send us a screenshot then you can contact us again and we will arrange the refund for you. If they dont agree to refund, we cannot operate for you too.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Its been more than 3 months. Since i placed the order, got a product which looked nothing like the one on product display image. Had to return it and still struggling to get the shipping refund.
Hi Youknow,
Please send us a photo of the shipping label and receipt so we can send this to our Resolution Center and check the refund for you.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Shipping: It looks like its going to take A month get a pair of glasses if I new it was come in from overseas I wouldve never ordered from Them.the customer service is rude stay away from this co.
Hi Jeff,
We checked your order, this was shipped with tracking number LY434195987CN. It is still on its way to the US. You can keep tracking your order here: https://t.17track.net/en#nums=LY434195987CN
Please communicate with the seller for updates on your order.
Here's how you can contact the seller:
1) Click "My DHgate " on the upper right corner of the page.
2) Click "My Orders at the left side of the page.
3) Find the order number.
4) Click the link Message Seller at the top of the order details
If you are using a mobile phone, please go to your orders and click on the envelope icon to send a message.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Ordered a glass nail for my dab rig, but I ordered the wrong size. There is no way to do returns even though they claim there is.
Hi Elle,
We checked that you have already completed the order and released the payment to the seller despite having complaints with the item you received. Please open an after-sale dispute to request for a return and refund.
1) After logging in to your DHgate account, click "My DHgate" on the upper right corner.
2) Click "Completed.
3) Find the order number.
4) Click "Open an After Sale Dispute".
5) Choose the Correct Reason for dispute, refund amount, upload evidences, add description then click SUBMIT.
Please try to use a desktop computer to successfully upload the photos and submit the dispute. Your photos should be under 1mb in size. It is preferable to use Google Chrome/Internet Explorer/Mozilla Firefox as your internet browser.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
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Hi Tasha,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com