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DHgate

3.2

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

GB
1 review
4 helpful votes
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No refund
February 19, 2019

Wanted a refund because of a watch I ordered was broke tried numerous times get a refund they send you round in circles ask for evidence and you give it them currently they are reviewing evidence and has been over 2 weeks absolute scam company do not buy on this website

Date of experience: February 19, 2019
Japan
3 reviews
10 helpful votes
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Neglected, as is always
February 18, 2019

The seller 'carsma' shipped me a wrong size jacket, it seems to me deliberate.
But this seller and entire DHgate done me only half refund.
They just earn half of money with ship me a dead stock wrong size jacket.
I send some messages several times to seller 'carsma' and DHgate, but finally they do no full refund.
In addition, seller 'carsma' said to me ' I know your adress ', yes it is just a threat.
Please take best care to buy something from here.
I have to say, they are scam company.

Yesterday, I have written a review about them.
I said that they made only partial refund for their own mistake to ship a wrong size jacket.
They sent me a message to inform order number and my mail address.
Yes I made reply in last night. And that reply was neglected.
Hey, you do neglect me, why did you ask me the order number?
Like this case, DHgate keeps me doing such a very fool of me.
You should not buy anything from them, especially seller 'carsma'.
This seller ship you wrong item,
I deeply wish to anyone on here not to stolen your own money.
THEY ARE SCAM CAMPANY.

Date of experience: February 18, 2019
Washington
2 reviews
6 helpful votes
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I have tried three times to order a product and I have yet to receive
Any. I placed my first order around December 26th 2018 and still have
Not seen anything. The second order was cancelled by DH Gate and the
Third order has a tracking that shows it was delivered to an address
Over 2,000 miles away from my house! I feel that this company is a
Complete scam! I would not recommend them at all to anyone!

Date of experience: February 17, 2019
Florida
1 review
0 helpful votes
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Best option to buy on china
February 18, 2019
Updated review

Dhgate is the Best option to buy on china this site have a klot of sellers, lot of products and a really good support

Date of experience: February 17, 2019

My first option to buy on china
February 17, 2019
Previous review

DHgate is a really good option to buy with low prices and security, the support team is fast and the sellers generally are good.

Date of experience: February 17, 2019
Algeria
1 review
7 helpful votes
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Hello
I bought a phone huawei honor 9 lite and it's my first time i order from this website i found this deal on china-prices.com
And it was the lowest price in the internet on this website
So i placed my order 24 dec 2018 and the seller provided me a tracking number witch is not working i waited about 20 days to see if the tracking shows any updates then i open a dispute after 6 days he provided me with a new tracking number but i asked for a full refund not replacement and he send it without my permission, the dispute resolution center gave me two option: to accept the package or to wait until it get back to the seller after i refuse to get it from the post office, why should i wait for this long? It's not fair I asked for full refund not replacement it's not my fault
Then after 1 month the tracking shows delivered but i haven't received it! What! How! I checked in the post office and they said that the package is delivered to someone else in other city Called AZZABA so the package is not for me from the begging, he provided me with someone else tracking number to prove that he sent me the phone
The seller store name: hw_online https://www.dhgate.com/store/*******
Order NO: *******

Date of experience: February 14, 2019
Alabama
1 review
4 helpful votes
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DH Gates provides goods from affiliates in China, but does not support them or honor what they sell. You likely will not receive the merchandise ordered and will not receive a refund. DH Gates washes its hands once you have ordered and then leaves the obscure, crooked vendor to you.

Date of experience: February 14, 2019
Georgia
1 review
3 helpful votes
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Scam
February 14, 2019

I bought some pair of shoes, they took my money and they wanted a picture of my credit card and picture of my ID, WHAT? After they took my money from credit card? Reported as a fraud! Still waiting to get my refund.!

Date of experience: February 14, 2019
France
1 review
3 helpful votes
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I had purchased headphones before Christmas and waited for them to arrive which never did. Customer service and seller kept saying they will arrive please wait. I was very concern seeing that I had received the package which I never got?! I kept sending emails to customer service which never helped and the seller was a scam artist. No headphones, seller got my money, customer service is a joke. No guidance from them and only mention to negotiate with the seller. Hello! The seller is long gone! I wish I could post the emails from DHgate to show the crap I had. Please do your research and avoid this scam

Date of experience: January 30, 2019
Belgium
1 review
1 helpful vote
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Terrible
January 26, 2019

Bought a watch and it arrived broken, was told if i send it back id get a new watch and retour costs paid, end up not getting anything back at all. Seriously do not buy from this site..

Date of experience: January 25, 2019
Maryland
1 review
9 helpful votes
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WORSE EXP EVERN ONLINE
January 18, 2019

IVE BEEN WAITING FOR A PAIR OF SHOES SINCE DEC 24TH AND STILL HAVE NO INFO ON WTH MY SHOES ARE AT THIS MOMENT. (JUST SAY IN TRANSIT)I WOULDNT RECOMMEND THIS SITE/BUSINESS TO MY WORSE ENEMY! FIRST AND LAST TIME EVER ORDERING FROM THEM!

Date of experience: January 18, 2019
Washington
1 review
6 helpful votes
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TOTAL SCAM
January 17, 2019

We need to get together to make a huge petition to get the US government involved in this worldwide scam company.We need to get together to make a huge complaint to shut them down once for all. They are doing too much damages by stealing people money so easily without consequences. They always say the same thing ( WE SENT YOU A PRIVATE MESSAGE). They ask people to talk with a ghost seller who has already disappeared by closing his account after he got his money. So since there is nobody to talk to, this situation give them the ability to drag the issue forever just to discourage you. THAT'S THE REAL STRATEGY TO STEAL YOUR MONEY WITHOUT DELIVERING THE PRODUCTS. GUYS STAY AWAY UNTIL WE FIGURED OUT HOW TO SHUT THEM DOWN ONCE FOR ALL, BECAUSE HERE IS THE UNITED STATES OF AMERICA NOT CHINA.WE WILL GET THEM BE SURE. YOU CAN COUNT ON IT.

Date of experience: January 16, 2019
Israel
1 review
4 helpful votes
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I bought a product that arrived faulty - not functioning at all!

When i asked for a small extention for the time to send them the video that their site didn't accept, they said it is too late and they can do nothing.

Very bad service - very bad product - Bluetooth earphones 2018 NEW i7S TWS Wirele

DO NOT BUY THERE!

Date of experience: January 16, 2019
New York
2 reviews
6 helpful votes
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I have sent countless messages and emails. NO REPLY BACK. Site seems to be a scam site. Buyer beware.

Date of experience: January 14, 2019
New Jersey
1 review
6 helpful votes
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I was dumb enough to order 3 times. The first order took forever because they put my initial down as my last name on shipping address, instead of full name which I did provide. The latest is that they insisted I "verify" my credikt card by sending the a picture of front and back, unbelievable! I did it, however my order is still on hold. They really suck!

Date of experience: January 8, 2019
Pennsylvania
1 review
5 helpful votes
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First, the order arrived 2 weeks later than the promised time. Secondly, I ordered an extra large and the outfit was sooooo small, it could have fit a child. Lastly, I reached out to the seller countless times about an exchange and he never responded. Worst experience ever!

Date of experience: January 5, 2019
GB
1 review
3 helpful votes
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Thives
January 5, 2019

Item never arrived customer service awasste of time just says contact seller who is unavailable all the time modern day legalised robbery

Date of experience: January 5, 2019
Canada
3 reviews
3 helpful votes
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I buy things for my business here. It takes a while to get the hang of the platform. Read the descriptions carefully and ask questions before ordering. The resolution process is cumbersome but fair.

Date of experience: January 4, 2019
Canada
1 review
4 helpful votes
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I ordered 2 set of loaf pans from DHgate. Picture looks nice and there is the size that I want. Holy sh*t! When I got my loaf pans, I was so upset, One loaf pan is not even on the countertop, i can see a few small holes in the loaf pan. What the heck! The terrible thing you bake your bread in the oven. I smell strong burning chemical fuel/oil or whatever that makes me soooo sick! I am swearing I will delete my account forever. I will never order anything from DHgate. Never! Waste of my money and time. Actually, anything online shopping app in china, like Taobao, wish, aliexpress... DONT BUY ANYTHING FROM ANY OF THEM. I spent money and put my trust on them. How did they treat me?

Date of experience: January 3, 2019
New York
2 reviews
3 helpful votes
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Do not buy! If you are unhappy with garbage quality they do not want to take back and refund beware they get you do not buy

Date of experience: January 2, 2019
Canada
1 review
3 helpful votes
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I ordered from this website e-cig atomizers from what was a so called highly reputable firm. However the items we received were broken and not manufactured correctly as the bases would easily separate. To make matters worse the items were not marked as fragile and most of them are damage from shipping.

We have tried to get a refund but the company does not provide us with one so far (over 3 weeks now) and i would recommend NOT doing business with the website.

The reviews appear to be FAKED! Save your money and aggravation and DO NOT DO BUSINESS ON THIS WEBSITE! Unsatisfied Shopper

Date of experience: January 2, 2019