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DHgate

3.2

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

India
1 review
2 helpful votes
Follow nikhil r.
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I ordered a watch that costs 79 dollars they promised me 3-8days including shipping charges there after i never received any thing... later i contact with them they never give u respect. There words were rash and bad words... they said $#*!off we will never send u anything. And they said they lodge a complaint on me... seriously they were $#*!s

Date of experience: November 11, 2013
New Jersey
5 reviews
2 helpful votes
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I have ordered from dhgate.com 3 times. The first 2 times I had no problem other than waiting for a long time to get my merchandise. Last time I ordered from dhgate was 3 months ago, abd still my product has not shown up yet

Date of experience: November 9, 2013
Canada
1 review
2 helpful votes
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I bought
November 7, 2013

I bought. Female sex doll. Was supposed to look like a girl I know. It showed up and I was very disappointed. The picture and product looked nothing like I received.

Date of experience: November 7, 2013
Germany
2 reviews
2 helpful votes
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It is hard to find a genuine product on DHgate. It has so many unscrutinized stores.

Date of experience: November 4, 2013
Georgia
1 review
2 helpful votes
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I recently bought some gauges (ear plugs) online for this site. Idk if that was a good idea. I'm kinda pissed at the fact that I bought the product then looked at reviews. I haven't received anything yet but I've been talking to the seller but he keeps saying he has to switch the logistics... whatever the hell that means. I JUST HOPE MY STUFF COMES!

Date of experience: November 3, 2013
Virginia
1 review
1 helpful vote
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My mother had a picture of a formal gown in her head. She found the dress she liked on DH Gate, but it did not have the sleeves she wanted. We sent two pictures to the seller, one of the original dress, and another picture of a dress that had the sleeves we wanted made special for our dress. YOU MUST GIVE THEM YOUR MEASURMENTS IF YOU ORDER CLOTHES. Yes, it took some time to get here, but no one else here in the States could make this dress. We tried with a local seemstress. She could not get it right. Now, my mother's fantasy has come true. It will be used as her burial dress, and she will look like an angel.

Date of experience: October 20, 2013
GB
1 review
2 helpful votes
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I am a wedding dress designer in the UK, this company are saying you can buy our wedding dresses from them, they have stolen our designs and copyright and used our brides own wedding pics, They dresses are NOT and will NOT be anything like the dress pictured. Do not support business like this just to get a cheap deal. You WILL be ripped off and totally dissappointed with what you get

Date of experience: October 19, 2013
Ohio
1 review
1 helpful vote
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I've ordered two things from here. The first was jewelry, that was fine, but hard to track. The second was a dress. The dress took over a month and a half to arrive. It's not the dress pictured. The shape is correct, but the material is not what was listed, the back is lace-up, not zippered like it should be. The ribbon around the waste is supposed to tie, but instead its sewed on with a different material stiff bow sewed on the back. NOT AT ALL WHAT WAS PICTURED. Do NOT order dresses from here.

Date of experience: October 16, 2013
Oklahoma
1 review
1 helpful vote
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I bought 10 USB flash memory drives that were sold as 500GB. They could not even store 5GB and sometimes the data was corrupted. What a bunch of sorry $#*! Chinese pieces of crap!

When i attempted their refund process I was denied. They are totally into lying to you and stealing your money!

Date of experience: October 16, 2013
Canada
4 reviews
10 helpful votes
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My experience was quite different than many of yours and I'm so sorry about that. I am in Canada and I wanted a reception dress for my wedding but did not want to pay $2000 for it! Ahhhh! So I found a beautiful dress on DHGate and ordered it in white, sent in my exact measurements rather than selecting a size from the chart, and 2 months later, my dress arrived and, as expected was not the perfect size BUT all I had to alter was the waist to take it in slightly. When I walked in to do my first dance with my husband Everyone Gasped at once, they were stunned! I think that maybe you DO need to be Aware of what you are buying and the dress that I purchased did not have a picture of a model, it looked like it was taken in a seamstress shop and was on a mannequin. Maybe that's why I got so lucky, but I only paid $135 with free shipping. Very satisfied, but yes with many products, Buyer Beware.

Date of experience: October 15, 2013
Rhode Island
1 review
2 helpful votes
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Ordered a security system & discovered when it arrived it was different than what I ordered, contacted DHGate that same day & they refused to take it back unless I settle for $40.00 less that the purchase $ & pay the shipping cost to return it.

Date of experience: October 15, 2013
Ohio
3 reviews
2 helpful votes
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I was just about to place a $200 order of various things. Something to told me to look at the reviews first. I was hesitant because they do not accept paypal and that is my preferred payment for online orders. I do not like to share my credit card different sites. Thanks for all the warnings.

Date of experience: October 14, 2013
New Jersey
2 reviews
2 helpful votes
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Do not trust dhgate.com
October 14, 2013

Do not trust dhgate.com. It is the Chinese Ebay, but many of their sellers are fraud. They do not send you what you order and sometimes they do not even send you anything. 3 times I placed order with them and the 3 times was disastreous. Worst part is that dhgate does not even protect their customers from fraud. The only way you can get your money back is by disputing the charge with your credit card company. Do not use Dhgate.com because probably you will get screwed.

Date of experience: October 13, 2013
NL
1 review
2 helpful votes
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Ordered feather extensions, promised delivery time was 14 to 30 days. Paid but never received the goods. DHGate are frauds. PAS OP DHGATE IS OPLICHTERIJ!

Date of experience: October 11, 2013
Wisconsin
1 review
2 helpful votes
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Bought a pink and black dress on DHGate. The yellow and black dress promtime shipped in its place was such a poor copy of the photo ordered - barely close in style and a totally different color than ordered - they refused to refund the money. Opened a dispute, with all of the proof including a photo of the dress I ordered and the one they shipped side by side, and a written admission from promtime that they didn't like the color I ordered so they sent a different dress - - one month later, NO response from DHGate, not even a 'we're looking into it' response. Nothing. Nada. I messaged them every three days. Finally opened a dispute with my credit card company and got my refund that way.

Date of experience: October 9, 2013
Guadeloupe
2 reviews
3 helpful votes
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Ce site je ne le recommande pas mais alors pas du tout!
De toutes les commandes que j'ai faites je n'en ai même pas reçu la moitié.
J'ai dû ouvrir pleins de litiges sur paypal.

This site I do not recommend it but not at all!
All commands that I made I did not even get half.
I had to open full of disputes on paypal.

Date of experience: October 9, 2013
Australia
1 review
2 helpful votes
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Did not receive the product. Was given an incorrect tracking number. Multiple emails and no closure. It's a scam and I got done. DHGATE is a fake.

Date of experience: October 8, 2013
Canada
1 review
2 helpful votes
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I only wish to warn you about the quality of the parts and the service you will be getting on DhGate.
I ordered 500$ worth of Iphone screens (front assemblies) and 5 out of 20 were faulty, the others are not well bonded together and too thick to fit on an iphone (4 or 4s) causing visible pressure points on the screens (the one that actually worked). I submitted many demands for full/partial refund but all were refused by the seller (of course). I then tried Dhgate mediation which brought nothing more to the table and ignored my concern about this situation. The seller in question was "thetrees2013", but I would warn you as I think think this quality control problem is widespread having also ordered battery covers that "looked" genuine (with logo and serial) having screw fillets bored too small (not any real screw size) also making those unusable.
I also ordered a China quality iphone screen on ebay from a US seller which worked okay. I suppose this is due to the fact that more "local" sellers offer a better quality control on their products. Also shipping from the US took 2 weeks compared to 1 month from china.

So in conclusion, I HIGHLY suggest you find a better source for your iphone parts. (or any part as a matter of fact)

Date of experience: October 6, 2013
New Mexico
9 reviews
23 helpful votes
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DHgate is a online wholesale retail market that offers a variety of products from clothing to electronics and much more. It promises riduculously low prices under the premise that the comsumer is buying directly from the manufacturing. It's basically like a chinese ebay only less secure and less legit. You purchase items that are displayed from different vendors. Many of these vendors have ratings from other users informing you if their buniness or products are legit. Then you purchase either by credit card or through the sites own money exchange program. I have purchased several items from DHgate and from what I can tell you is that a majority of the items are simply poor knock offs of what they advertise in their pictures. They present these fantastic looking items on their page but once you receive it you find that it is disappointingly different from what was shown. I've had a few items that I did happen to like and even had gotten compliments for but regardless, they were still cheap quality or poorly crafted. It's great if you are looking for a more affordably alternative but remember, you get for what you pay. Sometimes you may not even get it at all. That happened to me on one occassion. They promote a money back guarentee but it's not that easy and most times almost impossible. It can be very hit or miss with this site so be very wary of what you are getting into. I would avoid buying anything extrememly high priced because it just probably won't be worth what you paid.

Date of experience: October 2, 2013
Ireland
1 review
2 helpful votes
Follow J G.
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READ THE TERMS AND CONDITIONS BEFORE COMMITTING ANY MONEY TO THIS SITE! DHgate take "no responsibility for transaction disputes about quality, safety, breach of warranty, lawfulness or availability of the products or services". You "agree to indemnify DHgate from all claims, demands, actions" etc...

Date of experience: October 1, 2013