DHgateReviews 6,945

This does not deserve ONE star! My friend ordered a $209 dress for her birthday and paid $89 for shipping. The dress DID NOT look like dress advertised in the picture! How deceiving! The dress was oversized, the incorrect color, and extremly long. It looks like she was ready to go join the Monks for meditation! The company only offered her $15 "partial payment" and a $15 coupon, and they suggested her to resale it! This is SCAM! My friend will be contacting the BBB and she will will never do business with this company. BUYERS BEWARE!

New Silver Chiffon A Line Floor Length Off the Shoulder Spaghetti Straps Evening Dresses Occassion Wedding Evening Party Dress Gown *******

Item code: *******
December 15,2013
I ordered this dress less than 30 days ago and received it yesterday. I have to say with all the negative reviews, I was VERY satisfied with my experience with DHGATE and Ella Bridal. Both returned all my emails with prompt attention and answered all my questions. I could not track my order at all but Ella bridal kept in contact with me. Assured me I would receive it in time (I am getting married Christmas day). The dress is exactly like the picture, but actually made better than I thought it would be. It did come in a very small package and much to my surprise was not wrinkled. It needs to be altered somewhat but all in all it is perfect! I would recommend this company for any bridal or evening gowns as they satisfied all my needs. I even got a hand written note and some free jewerly! Thanks Ella Bridal!

They lack communication. I sent about 5 emails, to get a response telling me to report it if there's a problem then I will get a response within 3 days. So I went through the process. A week later I still await a response. I ordered the goods 14 October, it's now December and I have NO IDEA where my order is, and have no idea if they even know as there is NO information other than it was shipped on 24th October. Hopefully I will eventually get this product, but I am beginning to lose hope

I ordered a dress from here, it did arrive... BUT, it was COMPLETELY different than the picture and MADE TERRIBLE I have been going back and forth with them... finally i went into Mediation... and I have to tell you DHGate has been on their side... TERRIBLE COMPANY... THIS IS WHAT YOU GET WHEN YOU DEAL WITH CHINA! I Will ONLY buy AMERICAN for now on... you may pay more, but you get what you pay for. And right now, i got a piece of garbage dress on my hands. I am ready to fight them tooth and nail. I WILL NOT ACCEPT ANYTHING OTHER THAN A FULL REFUND, which their site claims... which i am seeing is a lie... they are DECEITFUL! BEWARE!

DHgate is a SCAM

I ordered a wedding dress, sent my payment by western union, and received confirmation that the money had reached the destination account
Then I received the same confirmation from the system, but that they needed more information to verify my payment

I gave them what they needed and still my status remained "awaiting payment", after which I received an message from DHgate that my order will be cancelled "if i don't complete my payment"

Again I contacted them. They denied ever having received a payment!
Although I had read their previous email, which clearly stated they had, and i'm pretty sure i'm not going senile

Furthermore, every message which claims their responsibility had been automatically deleted from the system after I read it. But all other messages were still there
I could have sued
I should have been aware enough to make copies

And more aware not to have ordered ANYTHING online without reading reviews

The seller was understanding enough to postpone the deadline until he had received the payment, but how am I to know that they aren't in on it together?
Or that the payment would be ultimately confirmed?

So now NO money, NO refund, and No dress

No apology either, or even response

STAY AWAY FROM DHGATE

So all I wanted was to buy 1 iphone case and they charged me for two so I contacted them and they said they couldn't refund me so they sent me 2 cases. So I got them but they turned out to be for a Samsung and so I had to re contact them and tell them, they said they would send me the correct ones, this went on for WEEKS. And I never got my cases that they said they would send. So now im out of my money and a case for my phone. DON'T USE THIS SITE.

Prom dress did not fit... their standard size 10 is an American 8 or less. The company promises Returns 100 percent Guaranteed, the seller's emails were in such broken english they were not able to be understood, they then said to send picture proof or videos to prove that they were at fault or the 'dispute' would be automatically closed. I went to review the item to warn others and my review was not allowed with no explanation. They are a poor company... stay away! I have an ill fitted, unwearable, $160.00 dress and no recourse or protection from this company.

A Clash of Cultures and Values
I have read a fair number of reviews about DHgate. Many of them have a similar theme--folks start out buying small items and then move on to a bigger item where things go bad. My experience with DHgate was exactly that. When it really matters, DHgate is not supportive or responsive. It is not a part of their corporate culture to deal with anything negative they just ignore it, and that includes your emails and messages.
If this Chinese company wants to do business with the rest of the world, they need to integrate honesty and integrity into their corporate culture. Until that happens, I would stay away from DHgate or plan on being disappointed.

I am now also one of the suckers that bought a phone from DHgate which does not work and I lost my $144.99 USD. After about 20 emails back and forth with the top seller Cecelia and my promise to send it back prepaid the seller gave me no return address. I send all the required info to DHgate 1 day prior (my time) before the closing date to mediate but they had send the money already on to the seller. After numerous emails to DHgate to get my money back with no result I gave up. So be aware to deal with DHgate and don't get caught like I did.
I have bought some items from Alibaba since this fiasco with DHgate, with excellent result.

I have had some success with most of the individuals that I have dealt with in the past three years of doing business with the DHGate group. But steer clear of the one store named ARMY. The person is a crook and a swindle artist.He will tell you anything truthful or not. I personally had an order in which first he did not honor the price he had posted, second he gave out two fake tracking numbers to passify, then third he promised a free product to keep me from giving him a bad rating. Of course the free product came with a fake tracking number and like the first order was never shipped from his location. So my advise is DO NOT BUY FROM "ARMY" at DHGate.com

DO NOT think about buying anything from this site. They put pictures of designer dresses on their site manipulating you into thinking the dress is theirs. I chose a dress that was mocha color. It looked nothing like the dress that was in the picture. They made the dress pink with a brown tool on it. The dress colors are so all over the place. They tricked me with the shipping. On the site they said that my dress was shipped. I tried to track it and it was in invalid no. Whenever I would message the seller she would respond to me in no time, but when I tried telling her the tracking no isn't available she stopped replying for four days. She finally replied but avoided giving me a tracking no. When I finally receives it I found out through the ups site that they actually shipped it out two days ago and they sent it through express shipping so I would receive it too. The picture on the site is misleading. The color is completely opposite of what I chose, and the style is completely wrong. Now I only have two days to find a dress for my daughters wedding.

First time I bought something it was ok then I decided to buy a phone. Seller continues to send the phone with the wrong address (it was ok on the profile) and the USPS returning it. Literally after almost 100 e-mails exchanged between seller, DHGgate and me they paid the seller and I never received the phone. It that is not stealing I do not know what it is. I am trying to recover my money since I paid with AMEX but it already passed almost 7 months since I order the phone.