DHgateReviews 6,945

This site is a lot like ebay. You must look at not only the % of satisfaction from each seller, but also the the number of transactions they have had to achieve that rating. I would not buy from anyone unless their satisfaction rating was over 90% and their number of transactions was in the hundreds or thousands. The more expensive the goods, the higher the rating and number of transactions would have to be for me to be comfortable order from them. I have placed several orders from DHGate and so far all have been perfect transactions. Remember a 100% satisfaction rating from 2 transactions could easily be faked. Much harder to fake hundreds of transactions.

If i can give 0 stars i would.

Bought 2 pairs of headphones. And they are "shipped" after 2 day, got a invalid tracking number too. 5 days went by and seller AND dhgate say that tracking will be updated. 10 days passed by and turned out seller didnt even ship it yet (he told me). Dhgate refused to listen to me until i got the seller to admit on live chat and screen shot the chat. 30 days in, still no refund.

STAY AWAY please. Yes youtube and sellerreviews makes it seem legit, but i was scammed by a top seller. All youtube reviews are monitored by dhgate and they make sure only best are up.

STAY AWAY FROM THE WEBSITE. Its just $#*!ing cheap asians selling cheap $#*! chinese stuff. Never trust chinese, thats what i got.

You must purchase here very carefully. In this sales portal there are hundred of sellers. Many of them are just scammers who will never send any goods or just will send an empty parcel. Besides them, most of sellers, scammers or not, are just liers. Most of them does not send what advertised or send just counterfeits, and most of them won't fulfill their word about warranties and promises.If you buy here, check carfully number of transactions, % of positive feedback, and comments. You will never get a sure purchase, but if you just want a phone case, look for a seller with good reputation and if you get different color, etc, just open dispute.

Purchased an article 2 months ago...
Next day i was provided with a fake tracking code.
REPORTED IT STRAIGHT AWAY.
Followed their guidelines
Opened a dispute
Spoke 100 times to their "so called"customer service
They passed it on 10 times to the resolution centre.
Resolution centre doesn't resolve anything.
They will do everything to NOT refund you.
They made false promises... Told me to wait until jan 12... after that date i get a mail saying... the case is still under investigation... wait 90 days more.
Dhgate protects fake sellers... as a matter of a fact im very sure they are part of the scam.
Im fighting for more then 3 months now.
I will ask my creditcard company to refund me, because dhgate will never refund.
The "so called"resolution centre will never be helpfull... they invent new excuses every time in the hope you give up.

So please believe me.
Never trust this site.
Paypal was wise enough to cancel their contract with them..

If I could give less than one star I would.
Beware, shoppers! This company is designed to RIP YOU OFF.

I ordered a night-vision webcam.
Five weeks later, what I got was a webcam with a light on it. I had to file a dispute, then file a grievance for the dispute that the seller dismissed. I had to provide a photo of the camera and the packaging.

The company wanted me to keep the webcam & get a partial refund.
Um, No.

I had to argue with the seller who said "It has a light, so it is night-vision".
Once I gave the idiot seller the definition of night-vision, I was told that I then had to create a VIDEO showing that you cannot record in the dark. Really?

Once they had all the proof, DHGate said I could either (once again) keep the item and get a partial refund, or I could ship it back to the seller (in China), which would take about a month... and that if there was any damage in the mail, the seller would then dispute me again.

Also. Most of this "Customer Service" was done via Chat... and it's in China, so you can only talk at night. They don't speak English well (and I manage a Call Center in the Phillipines, we ensure that our CSRs speak & read excellent English... just want to point out that this isn't a bigoted comment).

If you try to call them, you have to call a TOLL number in CHINA. And I did!
They also couldn't speak English well.

This entire process took a couple months.

So... again. Do NOT purchase anything from this company unless you want to throw away your money!

It's a very bad company. I had buy a phone from dhgate Scofield. When I received it, it doen't work. I get always de message "Imei is invalid". I have contacted with them.
They told I should return the phone and they should pay my all costs. But it was all fake! It costs a lot of money! I have to pay cost for importing the phone € 25,-- and € 26,-- for shipping back. When they had de phone back they returned only the price of the phone in USD against a low rate!
So you never buy at this company. They are unbelievable!

What an absolute scam of a website. You pay for items, they don't show up (you're given a fake tracking number to stall you from realising they aren't going to arrive) - you seek a refund and get told by dhgate resolution centre that you've been refunded, although it never appears on your credit card. So you get no goods, and no money back!
Another occasion (prior to this one, I'm not going back after the above incident) I ordered 5 sets of clothing - only received 4 - asked the seller to send me a further set or refund the 1 set - wouldn't do either. Said they'd send me the extra set WHEN I BOUGHT FROM THEM AGAIN - why would I buy from them again when they didn't get the order correct the first time.

ALL IN ALL A BIG BUNCH OF FRAUDSTERS (both the sellers and the Dh gate "RESOLUTION" centre - absolute scam, never using it again. If you use it, kiss your money goodbye and expect to receive no goods!

I orderd a dress for a wedding from dhgate, the dress that i received was riddiculous realy! Like a sleepingbag, shapeles, cheap fabric just not made Wel!
So i tought ok, they promise 100% refund and reliability so i message them and everything will be ok, and i will get a refund... Oh I WAS SO WRONG TO TRUST THEM they just scamed me and they scam everyone believe me! When i looked to my creditcard payements I SAW THEY TOOKED MORE THAN I RELEASED! I am NOW using the garantuee of the creditcard to solve the problem. But never never i buy again from dhgate or othe Chineze websites!

I bought 3 Nerf Guns. I didn't receive 2 of them and the one i received was A PIECE OF GARBAGE. It wasn't even a Nerf gun but it was this piece of cardboard shaped like a gun. I bought some darts from there because it said 200 for 15 cents so I was surprised and I bought them. When I received them, they weren't even 200 they were less than 30 and they looked used and they were ripped and messed up. About $250 for $#@! That was worth nothing.

The good thing about them is nothing.