DHgateReviews 6,945

So it was my wedding and my youngest sister (12 years old) really liked a dress that was on this awful site. I ordered it for her and reminded them constantly to make sure they make the dress according to the measurements i gave them. One month later package arrived. My little sister woke up and ran to open the package as if it was Christmas morning. She started crying. The dress wouldn't even fit a 5 year old. It broke my heart seeing her like that. Immediately i got onto the laptop and messaged them about this terrible service. I asked for a refund and its been 3 months and still haven't got my money back. I've been emailing them constantly and now it has come to the point where they have stopped replying. It frustrates me so much that people can be like this. Is there anyone that can help me sort this out? PLEASE :( $200 gone down the drain.

I wouldn't buy from this site. I purchased a dress 3 weeks ago and my order was cancelled somehow.
The money came out of my account and they said I never paid. I gathered proof from my bank and they still didn't believe me. They finally said that the payment was made after the order was cancelled which makes no sense. So they asked if they wanted me to allow it to be reactivated or to get a refund. I asked for it to be reactivated so I could get my grad dress and it never happened. I then followed up a few days later and asked for a refund. It took me 3 weeks, messaging them everyday for them to finally give me the refund. They wouldn't reply for 7 days, and message me saying the system was down. I hassled them a lot to get my money back.
I chatted to them on the online chat, and they said I never paid. This is the worst site, messed me around a lot. Some people wouldn't be too lucky with getting a refund. I would never buy anything of this site again.

STAY AWAY! Still waiting for my package to arrive. But so far they have already made one mistake after another. For credit card, they had to have one day for confirmation which took them the whole weekend to process the order and payment---3 days! Upon checking my credit card transaction, 2 orders of the same thing was charged with both the same exact invoice number. WTF! This site should be shot down before any more can be a victim.

I noticed a lot of bad reviews regarding people buying clothes, but I use it for wholesale electronics to resell on ebay and I have never had an issue with anything, fast shipping always which is impressive for something coming from China and the quality is always great, also can't beat free shipping on most items.
I would say if you have to pay a bit more just so you can buy from someone that has a lot of positive transactions then do it.

OK here's a slightly different slant on the experience that I had with DH Gate.
I bought a mobile phone from their site (Runbo X5) at a very reasonable price, however when you look closely at their description and photos you realise they are selling a copy and not a good one either of the phone you paid for. I quickly got onto the DH Gate site and told them of the problem and although they tried to convince me to buy the phone I'd ordered, I did get a written assurance that they would refund me the total amount. We'll see and I'll let you know.

Oh goodness I wish id read these reviews I got a dress for my daughter great reviews on their website but when it arrived it wasnt the same colour also had green leaves whick were clearly not on the dress I ordered after emailing to recieve return information I got some very polite emails and was clearly told my computer may have shown different colour and would charged postage for return and may be charged costoms and still may not get refunded what should I do isnt this against the law?

I have bought from DHGATE several times and been happy with their response. However, if you have a problem with payment you cannot resolve it because they send automated emails and it is very difficult to speak to someone directly. I have not been able to pay for an order which I need URGENTLY for my business and I've been trying for weeks to resolve this. Finally I spoke to someone on the chat line who said he would help and gave me an email address for the help center but didn't know when they would contact me. I am waiting

I would give a NEGATIVE star to this site if I could.
Ordered dress. Took 1 month to get.
Arrived with BLOOD stains like someone had pricked their finger-totally GROSS!
Plus it was NOTHING like the picture, tried to return it. After 6 weeks of "reviewing" claim, and pictures of blood and what it looks like vs. what it is suppose to look like- they said my evidence is insignificant and case closed. I am out hundreds of dollars. DO NOT BUY FROM THIS SITE!
DO not be a sucker and support this awful Chinese fraudulent company!

If I could rate DHGate with 0 stars then I would! I wish I had looked at more reviews for DHGate before ordering an expensive dress from them. It arrived and looked nothing like the quality of the photos or description. It was badly tailored, was made of cheap material and the proportions were not appropriate for UK women - even though the size guide on the order form was in UK sizes. The worst part however was to come... DHGate the individual suppliers they use are almost impossible to deal with regarding disputes or refunds and returns. The administration part of the website for this service is flawed and sets up the customer - you basically don't have a leg to stand on. The people working in customer service have appalling English and also the email trails through your log in page are deleted! They can override any complaints you have registered by simply wiping them from the history on your log in page and rudely say that the "issue is now resolved" on your status. DHGate send you direct emails for e.g. payments but do not contact you directly when they reply to your dispute claim... therefore unless you log in to DHGate every few hours you have no idea they have replied to you with the most appalling short timeframes for resolving the dispute e.g. 2 days! I was livid because I was expecting an email in gmail to tell me I had a message from them, but of course none came. Then they say it is too late to take the dispute further. I have basically ended up with a bad bad bad product and no way of getting a refund or even returning it. This experience has put me off using any similar mail order sites in China. DO NOT USE THESE CHEAP CROOKS!

Do not! And I repeat DO NOT order this anything from this site ever!
I ordered an evening gown three months ago from the seller sweet-life, it took constant hassling and questioning(3 weeks worth) for the seller to ship the item a week later than the supposed ship date once I actually received the item it was of very poor quality, color, and not even in the size in which I specifically gave detailed measurements. I've been trying to get a refund for about a month now and still no refund. They told me I needed to upload supporting documents yet every time I try, the website doesnt allow me to d so. I have emailed thee corporate Company over 10 times and still no reply, I've message the seller- no reply, I've written to customer service- no reply and I've even called Dhgate- NO ANSWER!
Whatever you do do not waste your money on this item or site, you will only lose your money and pay 30.00 or more in shipping costs to ship all the ways to China! Why do you think they don't post actual customer reviews on their site?
I am now in the process of contacting my bank and filing a claim
My experience with Dhgate was a complete nightmare
Please please pleaaaseee if you value your time and money do not even visit that website!
YOU HAVE BEEN WARNED!