DHgateReviews 6,945

If you are thinking of buying anything from this website, DONT! I bought a casual wedding dress which I tried to dispute the purchase, I was instructed to send pictures of me in the dress, twice. I had to send the pictures to both the seller and dhgate. Clearly showing the dress could be not be the size ordered because there was at least a six inch gap between both ends of zipper in the back. After two sets of pictures were sent, they decide to close the case saying I did not dispute in time. They had been in contact with me regarding this dispute then just closed it out. Their service pledge also states that refund request could be opened after payment had been released, up to 30 days. Sent email to dhgate regarding this, no response. Bottom line, they have shady business practices and do not honor any type of return policy. Beware!

NEVER USE THIS SITE! IT IS SKETCHY ALL THE WAY AROUND... I am currently fighting to return an item that has not been used and trying to get my money back. It is not looking good for me. The seller is a joke and so is the website. Don't let the customer service fool you. They will say that its not their fault the seller has nothing to do with the home site. But the HOME SITE IS A JOKE TOO! DON'T BE SCAMMED. DON'T USE THIS WEBSITE!

I have been using Babyonline (a supplier of bridal and evening dresses on Dhgate and Alibaba for about a year and a half now to supply my bridal store with bridal gowns. The first order of 20 dresses I placed with them where all good quality gown ( except for the construction of the dresses)

After my first order I continued to place small ad large orders with them 80% of the time after my first order I received wedding gown made terribly. The samples I had in stock that I re ordered where never made the same as the first original dresses I ordered.

This company has also taken way longer then expected to produce many of my orders leaving many of my brides without dresses or in cases that we did receive the dresses, needing many alterations on the gowns as my cost (often costing more then the price of the gown to begin with)

Every time I have had an issue with this store they have asked I pay a small fee for them to remake the dress that they messed up. In some situations I have had no choice but to do so, and again many of the dresses I re ordered where made worse then the one the messed up to begin with.

I recently had an issue with them when I ordered 4 dresses, they all came in the wrong colour and wrong sizes costing me a fortune in refunds and giving my company a bad name.

In desperation I had agreed to remove my feedback with the company promises to re make the gowns properly. As soon as I removed my feedback the company stopped all contact with me, DHgate has also done nothing to fix the situation and I am a VIP member of the site.

If you are looking for a good supplier of wedding gowns I would suggest using Kellys Bridal ( I now use them) they are very good and the quality of the gown are way better then babyonline. WHAT EVER YOU DO DO NOT ORDER FROM THIS COMPANY RATHER SPEND THE EXTRA MONEY USING A GOOD SUPPLIER.

This product was TERRIBLE. They took a size 10 dress and tried to alter it to be a 2. TRIED being the key word. I will never wear this dress anywhere and I don't even know if someone would take it for free. Seriously it’s my WORST INTERNET PURCHASE EVER. And DHGate is one of the WORST websites I have ever dealt with. I tried to get a refund but after dealing with them for over 2 months they "closed my dispute because I never submitted evident." Except their site had "IT" problems that didn't allow me to upload photos (which last I checked, still isn't fixed), then when trying to dispute it via email they kept claiming they were "attaching" a document I needed for evidence, but it was never there. Then the day they finally attached the document, no less than 4 hours later, closed my case. I hope their translating software can translate this: WORST WEBSITE I HAVE EVER WORKED WITH.

I purchased a pair of boots from DHgate. It arrived in the mail with sole loose. I contacted DHgate and have been getting the run-around. They want to settle for 50% to have the boots repaired & not shipped back, as the shipping is very expensive & it takes a long time to get a refund. They try every which way to discourage a return. As soon as I received the damaged boots I contacted Visa & filed a complaint. I am forwarding all the email correspondence to them. Wish I would have read all the bad reviews about the company before I purchased. Anything. They lead you to believe they are out of Britain. I would rate them a minus 5 stars if I could

Dhgate is a lot like ebay, except counterfeits and scams are the name of the game. I have bought counterfeit merchandise off of DHGate several times, and the people who run the site are in on it... in the sense that they're happy to collect their share of the money and also happy to do nothing about the customers being ripped off. I tried to go through the channels of filing a claim with dhgate about the last purchase I made (counterfeit gold plated necklace, the counterfeiters are too cheap to even use gold plating!). DHgates response was a politically correct "we don't care". If you receive bad merchandise on ebay and follow up with the appropriate channels, you will have a resolution - as I have had. I would advise everyone who wants a good deal to look for DHgates competitors. Peace.

Are days longer in China? I was promised a 7-12 day turnaround from the time my payment was confirmed on the seller's end. That was 6/10/14. Note the date stamp of 6/27/14. According to the 2nd tracking number I received (the first one I was sent was invalid), the package has still not left China. I know time zones figure into this somewhere, and there's a date line that is crossed, but... I don't even think people who thought the plot to "Looper" was solid would accept this.

I thought I should update my experience. I did FINALLY get my order, it was what I ordered... And that's about it. Thankfully, I had used a credit card instead of PayPal, so I was able to dispute the charges--rather successfully and easily, I might add--but since I got my merchandise, I do expect the dispute to be reversed. But, what a HASSLE over a simple item.

Buyers Be warned - DHgate is nothing but LIP SERVICE when it comes to customer/buyer protection

I have bought several items (over 100 items) thru DHgate and never had a problem until 5 days ago. The seller (PANDASECURITY) LIES, ASKED for DOUBLE the Money I had already Paid and FALSIFIED the shipping tracking # and no action has been taken by DHgate against this seller. Meantime I have a substantial sum of money tied up@ DHgate and judging by their estimates it will be 6 weeks possibly more before hopefully I can get my money back. The seller is having a field day as not only will DHgate not take action against this seller but actually protect this DISHONEST seller by way of giving him time to act in a more fraudulent manner. All I asked was for the order to be cancelled as the seller falsified shipping records and is trying to get me to pay more money for the goods.

Stagnav