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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I recently bought a pair of Nike roshe runs from dhgate. Not only did they take forever, but they did not look like the ones shown in the picture! I have emailed the seller several times now with no response. I want my money back or I'm taking this matter public. This is ridiculous, if they were selling fake shoes it would be better if they had not shown a photo of the real item! That's conning somebody.
Ordered a screen for my son's tablet in July got a broken one in sept and have had nothing but trouble since. I contact the seller who said he will send a new one and I said no and he will not refund me. Asked for help from the site and go nowhere as they said they cant refund. Under refunds it said you can get a refund if you get a broken item. I did and they say they can't refund. I send pictures of the broken screen and o asked where to send it to get my money back and it's getting no where. I have not had a reply from them since Dec and it said we can't refund so I sent a copy of they refund policy and have got no reply from them sick. Do not order from this site as it will scam you as well. I didn't order cause it was cheaper on this site, it was the only site that sold this right kind of screen. Also it said screen and I got a digitizer not a screen so it was the wrong thing as well. Scam scam scam save your money
Dear Adriana p.
I understand that you want to have a refund for these defective items you received so let me help you on getting your refund.
Please message the seller about this concern and also tell them that you want to have a refund. The seller will need to message you exactly like this:
"I agree to refund you the amount of $*****"
So that way we can see the amount we will process for your refund. If the seller will leave you a message like that please then contact us immediately and notify us so we could start the refund for this order. We will need your cooperation for this cause we assure you that we want you to receive a refund.
At the same time, What I can do to help you for this matter is that I will report this to our Seller department since they are handling all the sellers here in our site and I will tell them this incident and ask them to contact the seller for your order so that they can tell the seller to cooperate with this and reply to your messages.
Regards,
Cess,
Dhgate Customer Service
After the support I received from DHgate, I felt confident in ordering another hover board from the vendor who delivered the first time. The day after I placed my order, that vendor sent me a note saying they were afraid customs would hold the hover board, so they cancelled my order. Immediately, I received notice from DHgate (and the vendor, Waylongplus) that my money would be refunded, and it was. I have no problem with DHgate, they have been most helpful. I would order again from Waylongplus, as they have proven to be trustworthy.
Hi Barbara S!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution. Thank you so much and have a nice day!
Cess,
Dhgate Customer Service
I've ordered from dhgate for a year now allways recieved my parcels and never had a bit off trouble one parcel was lost and there replaced it with fast post I love this company. Metcalfe10
I was double charged in September and have been trying to get it refunded for 4 months not with no one from customer service replying. It was $450 AUD so a lot of money. I will now be reporting them to my bank. I would not purchase through them.
Hi!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution. Thank you so much and have a nice day!
Cess,
Dhgate Customer Service
Never received my product, tracking number doesn't work, customer service doesn't exist. Don't do it!
Dear Lewis S.
I fully understand that you have been waiting for your order since this was already declared as shipped by the seller. I have gone ahead to track this shipment and it seems that until now the website shows no update for the shipment.
For the quickest resolution, We would suggest that you file a\"Dispute Case\" for this order so that you can ask for a refund or a replacement and at the same time the seller will be notified directly.
To file the Dispute case please go to your Active orders page and click the\"Shipped\" orders located at the LEFT SIDE of the page then you will see your order number there (please do not click the order number). After that, on the RIGHT SIDE of the order number you will see the option\"Return and Refund\" and you will just need to click that to fill out the needed information to file the Dispute. Here is also a link for a video to show you how to file a Dispute.
https://www.youtube.com/watch?v=pJgjSKoxadY
Just an additional information, we are still getting a hold of your payment for this order and we will not yet release it to the seller without your permission, that is for sure. We also assure you that we will pay attention with this situation you have. This will be all in Very good Progress!
Thank you so much for your cooperation and understanding. We do assure you that we can help you anytime you need us specially with this current issue you have.
Regards,
Cess,
Dhgate Customer Service
I ordered something from Dhgate and it got shipped to the wrong address! I was furious! I tried contacting dhgate and they put me on hold for a couple hours! I have put a dispute in but i have recieved no answer! I ordered my product a month ago! This was my first time ordering and have to say I am not impressed!
Order for Christmas in Oct 2015. 4 out of 4 LED spoiled within weeks of use before Christmas. 1 LED within 1 week, while the 2nd within 2 weeks and the rest less than 1 month of use. Seller agreed to replace only 1. Highlighted to DHgate customer service and they promised not once, but three times they will look into it.
They kept ask me to wait for replacement delayed it to 6-Jan then to 8Jan 2016. At the end of it, they said I received it and release payment to seller.
DH gate think I owned the seller's custom. The thing stuck at seller's custom and they said I received it and release payment to seller. Worst of all, they asked me to contact seller if any problem and basically no more update from them.
Felt really cheated and the quality of not one seller but most sellers drop to lousy. All LED spoiled within 1 month.
Hi Juanita T.
I fully understand the issue you have raised to us. I checked the case you filed and the reason that your case was closed is because it shows as delivered already with the tracking number of RC065779673MY. That is what the analyst updated you via email as well.
Regards,
Cess,
Dhgate Customer Service
Got a email from re seller that said the was not going to send the goods and tuck my money when i tried to get in contact DHgate the say the can; t do any thing.
Here is the re sellers name and details:
Zhilianghuang
First name: Zhi Wei
Last name: Zeng
Add: shenzhen city, china
Zip code: *******
Please be aware
I ordered a Fitbit from one of their providers for my wife this past Christmas. She was excited to receive it. However, after following the instructions to activate the device, it did not work. I contacted dhgate to obtain a replacement or refund, followed their procedure and was denied. Now I am out the money and have a Fitbit that doesn't work. Don't buy from these people. You're stuck with what you get... working or not!
Dear Alan B.
I fully understand the issue you have raised to us about what happened with your order here at our website. I know why you feel frustrated about this. I also checked it here on our records and it seems that you did filed a case for this complain however it was closed last 2016-01-09 cause you were not able to provide supporting valid evidences for this claim according t the After-sale analyst who was handling your case. The analyst sent an email to your DHgate inbox last 2016-01-05 to inform you that the photo evidence you uploaded was not enough and they suggested that you try to make a video that will show the complain you have for the smart watch you received. Since you did not respond and did not provide the needed video, your case was closed! You have the option now to please try and make an appeal for this case. All you need to do is to please send an email directly to our After-sale team. Send your email to [email protected] and attach there your Video evidence please, your order number and your reason for appeal. That way your case will be re-investigated and handle by us again. Thank you for your cooperation. Happy 2016!
Regards,
Cess,
Dhgate Customer Service
I ordered my wedding dress November 12,2015 and haven't received it yet. I emailed them, and was told it was lost with the courier, but they resent it so give them 7 days. It's been 13 days still no dress. My wedding is a couple of weeks away. It is now January 6th, 2016 and I'm disgusted.
Hi Eureka!
I fully understand that you have been waiting for your order since this was already declared as shipped by the seller. I have gone ahead to track this shipment and it seems that until now the website shows no update for the shipment. For the quickest resolution, We would suggest that you file a\"Dispute Case\" for this order so that you can ask for a refund or a replacement and at the same time the seller will be notified directly.
To file the Dispute case please go to your Active orders page and click the\"Shipped\" orders located at the LEFT SIDE of the page then you will see your order number there (please do not click the order number). After that, on the RIGHT SIDE of the order number you will see the option\"Return and Refund\" and you will just need to click that to fill out the needed information to file the Dispute.
Regards,
Cess.
Dhgate Customer Service
I have to say that I hate this company.
I purchased a laptop on December 15 with a promised delivery by the 23. I received a sent email with tracking on December 18. I thought all was good. It wasnt. On December 23 I contacted the seller asking where my package was. She immediately sent me a " change' in tracking number and told me to be patient.
She lied! She sent me a fake tracking number! It's January 4th and I still don't have my money back. They have a horrible system that has you communicate with these sellers that don't get back to you and don't make any sense when they do. I had to "escalate" my problem to DHGate where you have to submit "evidence" that the seller screwed you. After weeks of frustrating emails, they credited me 88 cents. Not $88.89.
Do not buy anything from this company. Go to a local store and spend a little more.
Hi Lindsey!
We do understand how upsetting this must be for you and we are here to help. Please verify the order number you have provided as this order is for the 10 pcs 5630 Colorful SMD SMT LED Light Lamp Beads For Strip Lights(244623985) which is for 88cents and not for the laptop you purchased.
Once we have your correct order number, we will surely check options for your concern. You can contact us through our live chat support.
Riane
DHgate
I kept seeing ads on different sites that they were selling yeezys so i decided to take a look and the most important parts of the shoes which displays the logos they never showed in the photos and i dont trust the reviews because nonone could simply answer my question if they were real or fake
Hi Tyler!
Thank you for getting in touch and we are here to help. For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications.
When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description.
Riane
Dhgate
I brought three dress all in different sizes and receive them all in the same size (they looked nothing like the picture they looked horrible aND smelled so bad)we had to go and buy new dresses for the wedding we were in. And i wrote to complain and was suppose to be refunded 297.30 and it's been 7 months and still haven't re anything I wrote the seller they haven't responded, I messaged customers service and they stopped responding. This is the kind of business they run I call the customer service and I'm holding for over 2 hours and when I finally get a hold of some one I hear feeling laughing and talking in the back round. (How many people answer the phones.) and I'll that time I'm in the phone waiting to finally talk to some one. For them to say they have to wait to hear back from the seller if it's okay to refund me the money. When iv call three time about this and ever time they say they haven't heard from the seller so they can't do anything about it and it not like I call every night it's like a week apart. This is Ridiculous I will never oder from here again. You can't seem to get a hold of anyone to help you. And the higher up people don't do anything either! (I have still yet to receive my refund. I called back in June for and it's now January!)
Hi Destiny B.!
We understand the need for concern, so let us do our best to help you with this. But first, can you please just provide us the Order Number (PO#)? That way, we can pull up the order details on our end.
Once we have your PO#, we will continue in helping you with this issue. If you have any other concerns, please feel free to message us back.
You can contact us here: http://www.dhgate.com/contact/contactUs.do
Riane
Dhgate
I ordered a birthday gift from DH Gate, and they almost literally sent it "on the slow boat from China." I ordered it over Thanksgiving, and it didn't arrive until three weeks later, after I returned from the birthday trip, and after I had to buy a replacement gift at much greater expense to me. I explained the problem to them in the days leading up to my departure, but they couldn't do anything about it. They had already sent it by something called "e-packet." They did not tell me that the item was not in stock until a week after I ordered it, and that they were sending it through e-packet. Then when I tried to return it, they said something about there being big taxes in China, and asked me to sell it myself. I've disputed the charge with my credit card company and plan to fight them tooth and nail on this.
Dear James S.
We fully understand the issue you have raised to us, we will help you.
For the quickest resolution, We would suggest that you file a\"Dispute Case\" for this order so that you can ask for a refund or a replacement and at the same time the seller will be notified directly.
To file the Dispute case please go to your Active orders page and click the\"Completed\" orders located at the LEFT SIDE of the page then you will see your order number there (please do not click the order number). After that, on the right side of the order number you will see the option\"Open After-Sale Case\" and you will just need to click that to fill out the needed information to file the Dispute. Thank you so much for the cooperation.
Cess,
Dhgate Customer Service
I originally posted a scathing review. It turns out my wife made a mistake using her Facebook account when ordering (so we didn't get a confirmation email, no tracking number and couldn't find the order number on the dhgate website. My account was debited though).
I contacted the customer service which managed to find the order made using the Facebook account (using the banking details/transaction I provided), gave us the reference number, the tracking number and the shipping date.
I had 0 expectations of a positive outcome and it looks like my product will be reaching my place in a couple of daysm
Ordered a scooter last Nov. 9, arrived last Dec. 22. It does not match the picture in the seller's ad. I could buy this kind for less $250 in downtown LA. The seller insists on charging my credit card $285.00 for a crappy model that I checked as the kind that goes up in flames while charging. The seller insists that their picture in their site is wrong and I bought the right one. Sounds like a rip off to me. Not to mention the length of time I have to wait for it and blamed it on FedEx for losing it during shipping, but the tracking number shows its a UPS since the time they showed it on their updates until the time I got it.
Hi B B,
I understand the issue you have raised to us. Since this case is escalated already please do wait for the udate from the resolution center. Thank you!
Cess,
Dhgate Customer Service
I ordered three dresses for an up coming event and all three dresses were not at all as described and looked nothing like the pictures. The sizes were way off they were all too small. The seller was just pulling designs out of nowhere and making dresses that he liked with colors he liked. When i asked for a refund he would only refund 60 dollars out of 600 dollars i talked to customer service they were no help im still waiting on my full refund and the seller will not give me back my money nor remake my dresses.
Im Karthikeyan from Indian Country, I have ordered a oil under order no *******099
I have ordered this oil on 10/10/15, still to date I didn't get the product. When I tracked its still in on the way, date of delivery from seller was 10/12/15... two months exceeded... Now yesterday I opened a dispute to receive full money... I need this to be resolved,,, I trust DH gate... Seller was offline, he didn't respond to my queries
Dear HariharanDhandapani K.
Since you already opened a Dispute for this order, the seller will be given 5 days to reach an agreement with you. We are giving our seller a chance to fix this issue with your order. On the 5th day if still no agreement has reached, please do notify us by requesting DHgate mediation so we can step in your case already and resolve this for you. We will be assigning a Dispute analyst here to handle your case personally and make sure to make a decision that is favorable on your side. We will be contacting the seller for you too so we can make sure that this will be resolved as soon as possible. Hank you so much for the cooperation.
Cess,
Dhgate Customer Service
I order a hoverboard for my daughters party on dec 12th 2015 the seller said I'll have it within 3-5 days well it's been well over that her party is this week there phone number to the site is bogus I sat on the phone listening to elevator music for three hours no answer seller won't reply to my messages dhgate to me to dispute the transaction and that its up to the seller to refund me my money
Hi!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution. Thank you so much and have a nice day!
Cess,
Dhgate Customer Service
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Dear Txc H.
I fully understand the issue you have about the item you have received and at the same time we do appreciate that you have raised this incident to us. For the quickest resolution, We would suggest that you file a\"Dispute Case\" for this order so that you can ask for a refund or a replacement and at the same time the seller will be notified directly.
To file the Dispute case please go to your Active orders page and click the\"Completed\" orders located at the LEFT SIDE of the page then you will see your order number there (please do not click the order number). After that, on the right side of the order number you will see the option\"Open After-Sale Case\" and you will just need to click that to fill out the needed information to file the Dispute.
Thank you so much for your cooperation and understanding. We do assure you that we can help you anytime you need us specially with this current issue you have.
Regards,
Cess,
Dhgate Customer Service