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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I have been doing business with DHGate for many years and they have never let me down. Their products are top notch and they have always delivered on time. I cannot say for sure as to why everyone is complaining, but I do know from my own personal experiences that this company provides the best products and the greatest prices. Stop your complaining and be grateful that there is a company like DHGate that can get you these products WAY cheaper than what you would be paying in a retail store. Thank you DHGate for your business and I look forward to doing more business with you.
Ordered a Hoverboard from Shop4Fun and never received it. DHgate customer service was no help neither was the seller so yeah 300+ gone lmao
Quick story:
1.) Purchased bridesmaid dress for $90.00.
2.) Came cheaply made and smaller than ordered
3.) Returned Item back to shipper (China)
4.) NEVER received refund
5.) Customer Service is only online... Spoke with 8 different people who all gave me the run around.
6.) One year later... STILL NO REFUND
I ordered a hoverboard about 4 weeks ago and it says it's shipped and completed but it's not here and when I try to track it by the number they gave me on dhl it says the item is not found
I order Careprost from them. I received bottles out of the boxes and the liquid inside was gooey and thick. The real Careprost is watery. This site may have some honest sellers, but there is no way to tell. So stay away and shop on trusted sited. BTW, I can not open a dispute as there is no record of this transaction! P.S. I cannot do as the following email suggests as there is no record of this transaction at all. There is no "completed order" listed. There is no record of this transaction at all on my account!
Hi Linda!
I fully understand the issue you have about the item you have received and at the same time we do appreciate that you have raised this incident to us. For the quickest resolution, We would suggest that you file a\"Dispute Case\" for this order so that you can ask for a refund or a replacement and at the same time the seller will be notified directly. To file the Dispute case please go to your Active orders page and click the\"Completed\" orders located at the LEFT SIDE of the page then you will see your order number there (please do not click the order number). After that, on the right side of the order number you will see the option\"Open After-Sale Case\" and you will just need to click that to fill out the needed information to file the Dispute.
Regards,
Cess
Customer Service
I HAVE NEVER WAITED MORE THAN 7 DAYS FOR AN ONLINE PURCHASE. WHEN I COMPLAINED TO DHGATE ONLINE CHAT ALL THEY SAY IS TO CONTACT SELLER. THE SELLER NEVER REPLIES. DH GATE SYAS THAT GOODS WILL TAKE 15 TO 39 DAYS BY CHINA POST. I COULD RUN TO CHINA AND BACK IN LESS TIME. ABSOLUTELY RIDICULOUS!
Hi Sifu L!
I fully understand that you have been waiting for your order since this was already declared as shipped by the seller. I have gone ahead to track this shipment and it seems that until now the website shows no update for the shipment.
We do encourage you to send a message to the seller so that they can directly update you since they are the direct shipper for the item and they can call the shipping company they used.
To contact the seller please go to your Active orders page and click the\"Shipped\" orders located at the LEFT SIDE of the page so you will see your order number there (please do not click the order number). After that, on the RIGHT SIDE of the order number you will see the option\"Message Seller\" and you will just need to click that.
Rest assured, your payment made is safe in DHgate and it will not be released to the seller unless you will receive your order and is already satisfied with it.
Cess,
Dhgate Customer Service
I should have checked here before ordering from this company. I ordered 2 pairs of what I thought were Vibram running shoes. They took almost 2 weeks to arrive, but that wasn't the problem. I just got them today. Imagine my shock when I received a paper-wrapped package with packing tape around it. No boxes. That's right; they shipped me shoes wrapped in paper, like newsprint. Now imagine my shock when I open it up to find - what else - the worst possible KNOCK-OFF shoes, one of which was already coming apart at the back. I can't even describe how horrible and disgusting they are; glue everywhere, completely misshapen and made with the cheapest material possible. They don't even fit, so sucking it up and using them inspite of the fact that I was scammed isn't an option. I'm on here because I have been trying to figure out how to do a return. No dice. These people are criminals and thieves. I hope they are shut down soon!
Hi!
I fully understand the issue you have about the item you received. I'll be helping you with this!
For the quickest resolution, We would suggest that you file a "Dispute Case" for this order so that you can ask for a refund or a replacement and at the same time the seller will be notified directly.
To file the Dispute case please go to your Active orders page and click the "Shipped" orders located at the LEFT SIDE of the page then you will see your order number there (please do not click the order number). After that, on the RIGHT SIDE of the order number you will see the option "Return and Refund" and you will just need to click that to fill out the needed information to file the Dispute.
Just an additional information, we are still getting a hold of your payment for this order and we will not yet release it to the seller without your permission, that is for sure. We also assure you that we will pay attention with this situation you have. We do value you as our client here at DHgate. This will be all in Very good Progress!
Thank you so much for your cooperation and understanding. We do assure you that we can help you anytime you need us specially with this current issue you have.
Happy thanks giving to you and your family!:)
Cess,
Dhgate Customer Service
I don't think I will buy anything from here anymore. I buy this product because the estimate days of arriving was 8 to 15 days but now is more than 90 day and I have not receive it jet I am really disappointed
Hi Ejiro!
We do understand how concerning this is since you have not received your order, rest assured that we will be here to help you. We checked your orders here and we can see that both arrived in Panama successfully. However, order 30394813 was returned to the sender because you have not claimed the package. For order 30418009, we would suggest that you go to your local post office since it is already for Pick Up since October. You can refer to the tracking information here: http :// www.17track. Net/en/result/post. Shtml? Nums=RS304593863NL%2CRG208808757CN
Cess,
Dhgate Customer Service
Be very, very carefull selling your Items in this this Auction. I put many items (100s) even a motor home. I was surprised at his auction. I was ripped off 1000. 00s of dollars. The right hand didn't know and the left hand was up some body's nose. You would be better off at a flemarket. I wish I did. Selling. Many of my very expensive items for 10cents 20cents. There is know way they give you a 10th of what theirs worth. The only thing I can say is at least Jessie James used a gun when he robbed people.
Hi Richard!
I understand the need for concern, so let us do our best to help you with this. But first, can you please just provide us the Order Number (PO#)? That way, we can pull up the order details on our end.
To get the order(PO#) number please do the following:
[1] Login to your DHgate account.
[2] Go to "My DHgate".
[3] On the left hand portion of the screen you'll see "Orders".
[4] Under Orders, click on "Active Orders"
[5] It will show you a page with all the orders that are still active, look for the specific item of concern and you'll find the PO# on the left side.
Once we have your PO#, we will continue in helping you with this issue. If you have any other concerns, please feel free to message us back.
Riane
DHgate
Ordered 20 LED 7w Lights all of them failed in less then 3 months, several just when installed! I have contact the supplier "Focalled" (http :// www.dhgate. Com/product/aluminum-led-bulb-5w-7w-gu10-mr16-led-lamp/*******. Html? Recinfo=17, 0, 1#svh-1-5|null: 0) never got back, demanded reimbursement from DHgate 3 times they apparently contacted the suppler and never got back too, So I lost $120.00 CDN
So i ordered my shoes from china on oct 16 and i kept on tracking my package when they gave me the information all to find out that they didnt deliver my package it said insufficient address. So i called dhgate they said they holding my money so i have nothing to worry about. So i attempted to contact the seller he offered me a penny so i declined... i keep on trying to get this resolved with dhgate they keep on reading me rehearsed lines and yet to give me my money back it is now nov 19 i have not seen my money or my shoes this is the worst website do not order anything from this website at all...
Hi Darrell!
We do understand how concerning this is, rest assured that we will be here to help you. We checked on order 1581342006 and we can see that you have opened a dispute and requested for DHgate Mediation.
We also checked that the case was in your favor and the refund was already processed for you. Your full refund of $64.93USd was already completed on our system on 2015-11-21 05:50.
Since you paid through credit card, normally the refund will reflect in your account within 10-15 (15-25 for AMEX) business days from the date the refund was completed. This can take sooner or later depending on your bank’s refund process.
Riane
DHgate
I bought a pair of boots thinking all the reviews I had read were wrong. I got the boots in a timely manner and was so happy to try them on. I only tried on the left shoe. My mistake. The right boot was a half size smaller. Then I thought " not a problem, the seller will fix it"... Wrong! The seller has disappeared and after two hours speaking with Mon, Maeanne, and four others from dhgate asking the same questions, nothing. $31.59 for some worthless, cardboard soled, cheaply made, Mitch-matched sized boots.
Hi Jackie N!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution. Thank you so much and have a nice day!
Cess,
Dhgate Customer Service
Bad experience... ordered a lot and paid for it, then seller asks for paymeny with bank transfer! I tell the seller that I have already paid, he doesn't seem to understand. I have to send the seller images of my order status so that he agrees to ship. Finally, with no warning... Dhgate cancels the order, but the seller had agreed to ship. VERY VERY confusing site, sellers don't seem to be aware of what is going on with Dhgate. Chat support inexistant.
Hi Martin T.! We do understand that you are not happy with your experienced in our shopping site, so we will be here to help you. We have checked your order in here and we see that it was canceled because the seller didn't ship the item on time. This is the main reason why your order was canceled directly by the system so that we can process your refund. We only follow the process of order cancellation once the seller won't ship the item on time. We hope that you understand our process. Thank you for getting in touch and Have a great day!
Don't give your $$ to these thieves. I spent thousands with sellers in purchasing cellular repair parts and had the most stressful of time and lost thousands of dollars with bad products which is impossible to return. I have filed cases after cases and other than getting a headache nothin
Hi Binoy M! We do understand that you are not happy with the item you received from us but we will make sure that we can give immediate action on this. We have checked your order and we see that you already open a case for it so we will make sure that you can get your full refund for these items that you were not happy with, okay? We will be sending you update from time to time, about this matter.
Bought bridesmaids dress and what I got was not want I ordered. Wrong color wring sizes and wrong style! Nit like the photo. After I contacted them about the issue they offered me a refund only if I changed by review and when I did change it they lock me out of sending reviews! After they agreed to gibe me my $278 back I no linger heard from them. I contacted the seller and he would tell me different stories his boss is not there his boss is in France that he forgot all this $#*! and until this day 9 months now I have not gotten my dam refund. I had to take my dresses to another seamstress and pay another $300 to have them fix dhgate sellers mistake! Even the customer service sucks they keep playing games with you saying they will help and dont!
Hi Luz R.! I understand that you want to have a refund for these defective items you received so let me help you on getting your refund. Please message the seller about this concern and also tell them that you want to have a refund. The seller will need to message you exactly like this:
"I agree to refund you the amount of $*****"
So that way we can see the amount we will process for your refund. If the seller will leave you a message like that please then contact us immediately and notify us so we could start the refund for this order. We will need your cooperation for this cause we assure you that we want you to receive a refund.At the same time, What I can do to help you for this matter is that I will report this to our Seller department since they are handling all the sellers here in our site and I will tell them this incident and ask them to contact the seller for your order so that they can tell the seller to cooperate with this and reply to your messages.We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other questions, please do not hesitate to contact us.
-Honey, DHgate.com
I wish I had read reviews here before buying at DHgate.com
I bought a ceiling lamp for $296 (Serge Mouille 3 arms) and when I received it I saw that it was very poorly made and the description not accurate. After that I was in touch with the seller about a full refund and they would only offer me $100 partial refund of course I refused the unrespectful offer! Then I started a dispute through DHgate.com and they just offer me the exact same thing, that I sill didn't accept. After complaining about this offer they just closed my case and refund me $100 (that I will get after 4 to 6 weeks on top of everything).
I guess in China they have a totally different view on costumer service.
No need to tell that I will never deal with this unprofessional people and I will definitely do my very best to spread the word all over the internet to make sure people are not making the same mistake as I did by buying at DHgate.com
Hi michael b! We do understand that you are not happy with your order from us about but we will make sure to give immediate action on this matter. We have checked it here and we see that you open the case, and it was closed because they offer you partial refund, so for this we can still open an appeal about your order so that Resolutions Team will know about it, okay? We will make sure that this will be resolved the soonest possible of time. Thank you for getting in touch and Have a great day!
Red red a dress for homecoming 2 months ago. Homecoming cams and went dress not here yet. Instead of being able to get refund you are required to enter negotiations with the Chineses seller... Bull!
Hi Nanette G! I fully understand the issue you raised to us about what happened to your order. Since you already opened a Dispute for this order, the seller will be given 5 days to reach an agreement with you. We are giving our seller a chance to fix this issue with your order. On the 5th day if still no agreement has reached, please do notify us by requesting DHgate mediation so we can step in your case already and resolve this for you. We will be assigning a Dispute analyst here to handle your case personally and make sure to make a decision that is favorable on your side. We will be contacting the seller for you too so we can make sure that this will be resolved as soon as possible. Thank you so much for the cooperation!
Cess, DHgate customer service.
Bought item and it was dispatched on the 24th of sept but it has not turned up and neither of my complaints have been replied to. I used my birthday money for this so will be disappointed if my smart watch never appears.
Hi Tori! I fully understand that you have been waiting for your order since this was already declared as shipped by the seller. I have gone ahead to track this shipment and it seems that until now the website shows no update for the shipment. For the quickest resolution, We would suggest that you file a "Dispute Case" for this order so that you can ask for a refund or a replacement and at the same time the seller will be notified directly.
To file the Dispute case please go to your Active orders page and click the "Shipped" orders located at the LEFT SIDE of the page then you will see your order number there (please do not click the order number). After that, on the RIGHT SIDE of the order number you will see the option "Return and Refund" and you will just need to click that to fill out the needed information to file the Dispute.
Rest assured, your payment made is safe in DHgate and it will not be released to the seller without your confirmation. Your cooperation will be highly appreciated and we do assure you that this will be all in Very good in Progress! Thank you so much and have an amazing day.
I ordered 2 cell phones and they were listed as stolen. I plan to start an international fraud case? I asked the seller to rectify this and they kept telling me to wait. I am not paying to ship back stolen goods. Dhgate should take ownership for things like this. I sent a message to customer service would you believe no one was intrested in responding. This is crazy.
Hi Kyla F! This is Honey from DHgate Customer Service. We understand that you are not happy with your order for this so we will be here to help you. We have checked your order and we see that you reached an agreement with the seller at the same time your agreement as follows:
Envous901 submitted the agreement, the agreement reads as follows:
Application Reason: Protocol Refund & Return
1) full refund: US $ 305.45
2) Buyers need to return:
Return freight borne by the seller. So the seller is the one who will pay for your shipping fee but first you will pay for it and we will be processing your refund for this order to be sure that you can get your money back and the refund shipping. So please return the item because you are only given seven days to do that.
Here's the sellers address:
Contact Name: jian guojun;
Country: China;
State: guangdong;
City: shenzhen;
Address: Longhua District minzhi jiedao ban nanjing xincun A16dong 509 shi, shenzhen, Guangdong, 5180;
Postal Code: 518000;
Tel: 15919836596;
MobilePhone: 15919836596;
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Hi Gina!
I completely understand how concerning this is for you since you are unable to track your order. Let us help you on that. I tried tracking your order here however there is no shipping information on the tracking site. For this case it would be best if you will file a dispute so that we can help you find out if the order was really shipped or if the carrier has just provided the incorrect tracking number for this parcel. This is the best way for us to help you sort this out.
To open a dispute, you just need to do the following:
1) Click on "My DHgate" link found on the upper right part of the homepage.
2) Click "Shipped“ under the Active Orders on the left side of the page.
3) Find your order.
4) Click the link "Return and Refund" on the right side of the page under the Action Tab.
When you open a dispute, the seller is notified of it and will be given time to sort things out. However, if the dispute reaches 5 days and there is still no agreement reached then please request for DHgate mediation. That way, our Resolutions Center can step in and help you in resolving the issue. Please check your inbox as we will have your seller communicate with you regarding the real time updates of this package.
Regards,
Sil
DHgate.com