DHgateReviews 6,945

I ordered one led bulb a month ago. One. No delivery. Just endless spam. Cancel my account! Total criminals. Hello interpol... requested my account be deleted. Told on chat that i must confirm i received purchase before they will delete account. I NEVER RECEIVED ITEM AFTER WAITING OVER A MONTH. ONE LED BULB! This site is Not Accountable At All. Im being held captive. Now i must cancel with Visa in hopes that they reverse charge due to Fraud.

This online commercial website is TRULY FAKE people. I bought more than five times and always received fake items. One of the last experience with them, I can't tell. I finally get confirm that website is covering fake sellers in China. After paying for an item, seller will let me know he won't be able to get my order ready on time because of national holiday in china. Isn't my right to get my refund? The DHGATE Representative will replied saying that's not the Seller fault for not getting my order ready, but that I should coopered with the seller as seller wanted me to write on his seller profile something else than what I noticed as reason for the cancellation and refund. Briefly, they all want me to LIE if I want my refund. Isn't that a SHAME? Please, be very careful, don't be the next victim. STAY AWAY from DHGATE.COM Chinese stolen and lies.

Hi All,

I have brought a goophone (iphone clone) on dhgate, since it was defective i had to return and request for refund. I have written detailed review on this already, you can read that here.

http://www.sitejabber.com/reviews/www.dhgate.com#2224

Now since i have requested for refund, the seller has not taken the returned item and has requested the courier to return the package to me.

For which i have opposed, the seller is not threatening to kill me and have texted the same to me. I have reported this to dhgate customer executive in chat and i have also tweeted the screenshot to dhgate and the ceo of dhgate.

However instead of taking action against the seller, the have let the seller to continue to sell products on the site and dhgate has blocked me in twitter so that i do not post anything on their wall there by hiding themselves and protecting the seller.

They seem to be cold blooded criminals and are protecting fake sellers by allowing them to threaten you if you raise your voice against them.

I have filed a complaint in twitter on the same and i am fighting till i get justice. I have taken all the screenshots, chat backup for proofs and i have been considering filing legal complaint in the cyber court.

I request you to not shop on dhgate and stay away and show them the power of customers to them.

Regards,
Adviteeya

At the same time I ordered a few items from DHgate this was the first time using them. Items were paid for end of Dec2015. One item still has not shown up I had a contact seller the reply was please wait, contact DH gate Who has collect the money and sitting on the payment since then. They send off email to seller and tell you have to wait for them to reply within a certain time before they get involved they just run your circles I'm trying to get a refund on my money for an item I never received. One of the other items purchase don't fit the description and sized incorrectly but they won't amid it they want me to pay for shipping to send back and pay the shipping from the seller who sent it. So they want me to get hit paying for shipping on both ends for nothing in return. Stay away from them save your money

I bought a prom dress on this site, and it was very falsely advertised. My dress was shipped in a plastic bag so a lot of damage had been done to it, and it was very cheaply made. I have been working on getting a refund for almost a week now and the customer service is pathetic. I have been sending emails back and forth just trying to get the shipping information. To make the refund more impossible, they give you deadlines to give them the information.
This is the worst service I have ever experienced, and the worst item I have ever received. DO NOT ORDER FROM THIS SITE.

I received a defective smartboard from their seller KathyStore, KathyStore asked me to try a few things to fix the item and send videos and photos, I did all of these things. They then told me it would be fine and they had a replacement on the way on a ship and it would be to me in 3 weeks, This time passed and I contacted them and they said sorry the US Warehouse wont return my item and their is nothing they will do about it. They trailed me along until the return allowance time had passed- returning to exchange my item! I contacted DHGate who the chat box said they would take care of it- never responded again, I posted on their facebook page and they made it look to the followers that they were going to take care of it and AGAIN never replied again after many messages. My 13 year old son had saved his money for months to pay for this himself, He ordered it in July, received it in Sept and now it is Feb and he still cannot use it! SCAM COMPANY BEWARE!

Ordered a pair of basketball shoes for my daughter's school team. Sizing was off and when compared to a pair bought in U.S. they were a sorry imitation and incorrectly labeled. They were so cheap that they were already falling apart before they got out of the box (ripped laces, loose seams). Ordered a 1/2 size bigger than normal and it still came too small. Didn't realize these were knock-offs. Should have known better. Can't return unless I want to pay $60 for shipping!

Dhgate.com is a Chinese wholesale website. Dhgate is full of counterfeited products. Sellers may list what they want and list whatever quantity they want. Sellers can send you a totally different product and will eventually end up wining dhgate's crappy dispute centre.

Dhgate is slow to respond to emails. Dhgate is slow to respond to disputes. Dhgate doesn't not seem to care about any of their customers. They will make no effort to contact you or try to resolve your issues unless you use legal threats.

Save yourself months of headaches and unanswered emails. Stay away from dhgate.com. You can search the internet and find many many unsatisfied customers.

I ordered a pay of sunglasses, the Ray Ban Wayfarer, type, when they finally arrived they were not what I ordered, completely different, plus they look like they cost to produce,,, say. No more than $3, I payed $18, got in touch with DHgate via email, what a joke,... was asked if I would accept a $1 refund, I said no way... send the glasses I wanted,

I was told by seller, they are no longer available, Then asked to accept $5 refund, once again my asnswer was no, I want a complete refund. Told by them they have a great consumer refund policy, Told to send the glasses back, I agreed, cost me $14, just got notice from them I will get a refund for the initial $18, the mail cost of $14, is on my dime it seems. But from what I have read, from other complaints, I got off lucky. These sellers it seems, just send anything that they feel like, and we have no recourse.Our government should intervene and close these people down.Its a crime, what they are up to.

I bought a wrist watch on dec 12th 2015 the item got stalked on transit until now. I made official complain and was told to make enquiry at the local post office of the world. Very vague response suggesting that nothing was dispatched.
By ending of January 2016 Joy Y. DHgate media rep. Responded to my whistle blowing & requested for the PO no. & relevant purchase docs. With a view to help track good but to no avail. Scam cover up! Still watching, keep you updated. Beware with these Chinese online dupe.

Purchased 2 hovewrboards for Christmas for my kids. They were sold with " bags, remote controls and upgraded LG batteries. They came. No bags, no remotes and generic batteries. 2 days after Christmas 1 quit working. Of course the seller claimed to have a warranty but won't respond. I've dealt with dhgate people who fill me with empty promises and now are not even responding. They want my order number and I am going to give it to them but I guarantee nothing will get solved by putting that on here. If your going to spend hundreds of dollars for a product to last 2 days think twice about using these foreign thieves. They don't care, they have your money and now they are done. Unbelievably terrible business practices!