On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Bought shoes. Seller said it will take 5 days to ship. 12 days later still nothing. Seller said its because of the new year. ITS THE END OF FEBRUARY! CUSTOMER SERVICE IS CRAP! They told me if I filed a dispute I will get my money back within 5 days, so I did just that and that was pointless! Seller just denied my refund! The site instantly cancels my dispute saying the seller has provided a tracking number but yet no one (not the seller nor customer service) want to give me the tracking number. Customer service is only "live chat" since the phone number doesn't even work!
BEWARE! THIS SITE IS A SCAM!
My $#*! never came I spent over 200 dollars on a dress, they hav fake automatic system set up to talk to u, dnt waste your money and or time, this site should be took on the face of earth
Hi Mahoganie!
Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Regards,
Riane
Dhgate Customer Service
We understand how disappointing this is for you since you received a bad quality item. Let us help you on that. Please give us the order number/PO # so that we can assist you further. We will be waiting for your response.
Regards,
Sil
DHgate.com
Im purchasing a wedding dress from DH gate and I decided to look up the reviews and after I seen them, Im extremely nervous about my purchase. Why are there more bad reviews then good.
Hi alabama G.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Cess
Dhgate Customer Service
I ordered a pair of shoes for $120, they sent me a random completely different pair (another style, color and size.) They didn't want to give me back my money because according to them it was the same shoe just different lighting. LIARS, THIEFS, $#*!S!
Hi Laura M.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Cess
Dhgate Customer Service
From 3/2 I paid more that 1000euros and still have no replay for what happen with my money, sent mails ti safety center, to customer service but nothing. I don't want to replay asking for order numbers as you have them just some one to replay to mails
Hi Magda S.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Cess
Dhgate Customer Service
Wow I love buying things in dhgate there production is very good they supply quickly nd they also refund money if you did not receive your. I just received my
Bought a pair of shoes off here on 1/28/16 now it is 2/16/16 still have yet to hear anything from anyone
Hi Garrett!
We do understand how concerning this is, we'll be here to help you. Please provide us with your order number so we can check your order status and provide the resolution for your concern.
Riane
DHgate
I placed a order and i was charged twice and they never put my money back on my card but still sends me emails everyday but never put my money back that was taken
Hi Jalisa!
We do understand how concerning this is, we'll be here to help you. Please provide us with your order number so we can check your order status and provide the resolution for your concern.
Riane
DHgate
I bought a phone from this company and when I recived the phone it never work it took the seller over 3 weeks to reply and I sent the phone back now they dont wna refund my money and they keep my phone, all they keep doing is makeing excuesss, thums down, dont buy any phones from this people the dont work and dhgate lets them steal yr money and yr phone without takeing care of the customers. Stay away from the seller (BOBO2)
Hi Tommy!
We do understand how concerning this is, we'll be here to help you. Please provide us with your order number so we can check your order status and provide the resolution for your concern.
Riane
DHgate
I ordered from this site ( DHgate) a toy for my daughter's Birthday and what I received was a joke. The toy I received was nothing compare for what I paid. The toy didn't work when we put batteries, was broken and my daughter's Birthday present was a failure.
I don't recommend to anybody and for sure I am never going to buy anymore.
Martina.
Hi Martina!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Riane
DHgate
No communication THEY are selling goods that are not advertised. Ordered real fur trim jacket... The fur is awful so fake and thin nothing like the picture. When I have asked for a replacement of the trim or a refund. I was told too expensive to return and have a nice day!
DO NOT USE THIS COMPANY
Dear Michelle S.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Cess
Dhgate Customer Service
I ordered three suits from DHgate. I specified sizes. Two of the suits were small enough for a child. I'm finding the process for returning them complicated and frustrating. First, I've had to submit a request, with "evidence." I got back several rounds of arguments from the Chinese manufacturers. The language barrier made these exchanges even more challenging. They insist I got what I ordered, and refuse to accept returns for a refund.
Now, I'm told that I can ask DHGate to mediate, but I have to wait until a specified amount of days have passed. I ordered these suits as options for a wedding I'm attending. It's already too late to replace them with the right size. I had to shop elsewhere.
I'm fairly skeptical that the process will end in my favor. It looks likely I'll have to eat the expense. I strongly advise shoppers to avoid this company.
Dear Michael K.,
We understand the importance in getting a resolution on this issue. We can help you on that but first please give us the order number so that we can check the order details. We will be waiting for your response.
Regards,
Sil
DHgate.com
My daughter found a wedding dress she said yes to at a local bridal shop. We came home and started shopping the net. Three sites had the exact dress, DHGate had the best price. Every smart mom does her research, the reviews I've read were awful, truly discouraging. However the videos of brides opening their dress from DHGate was the opposite, so we took a chance. When the dress arrived in a bag, I was expecting it from what we saw in the videos. It was inside out so it wouldn't get dirty (smart)! As she unfolded it, my daughters eyes sparkled. The stitching, fabric quality, color, lace, organza... BEAUTIFUL! Exactly what we ordered! My daughter and I couldn't have been happier. At an 80% discount, I would highly recommend taking a chance. Happy mom and bride!
I recently ordered from this website. It's been a week since they charged me yet I got no response from the seller. Now I'm very worried.
Hi tipz r.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Cess
Dhgate Customer Service
I've had the unfortunate lapse of memory and intelligence I should have looked at these reviews before spending what precious little money I have being totally ripped off first seller postponed after 8 days with my cash 15 days for a refund second purchase I actually contacted a few sellers to make sure they don't get confused in want my stock asap so if I ask to pay extra for express post and asked if it would go out before Chinese new year holiday starting on 6/2/16 on 30th I got an email dying it'll be shipped tomorrow they left it and went on holiday when I tried contacting them waiting over a week for a reply saying u take for refund I don't know what that means i assume it said get a refund now this is what I said before ordering if u can't ship before holidays I won't order OK reply will ship today if pay now so ten days later 5 days after ordering I get another refund hang on if dhgate is holding this money while we receive our goods is great but what about all the interest they make by having sellers do this repeatedly what do u recon has anyone ever received their stock in Australia that's maybe in the grey area of legality pls reply as I'm going mad
Hi Justin m.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Cess
Dhgate Customer Service
If you enjoy flushing your money down the toilet order from dhgate. I don't so I spent 2 months fighting to get mine back. Dh gate will try to keep it though, that's the only thing they do well. I think I won finally, but it was a major tug of war.
Dear Uncle B.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Cess
Dhgate Customer Service
Please stay away from Dhgate. You will never see your product.
Dear sylvia B.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Cess
Dhgate Customer Service
I bought a dress from this company it was very poorly made its been three months since I sent the dress back and they are saying they did not receive it no dress no money back they are a bunch of lying thieves
Dear Mary D.,
We understand how disappointing this is for you since you received a bad quality item. Let us help you on that. Please give us the order number/PO # so that we can assist you further. We will be waiting for your response.
Regards,
Sil
DHgate.com
Yhey took my money and nevet sent my merchandise and they won't refund my money. Be ware of them
DONT ORDER FROM THEM UNLESS YOU WANT TO THROW YOUR MPNRY AWAY
Hello Madeline B.,
We understand how concerning this is for you since you did not receive your order. Let us help you on that and first, please give us the order number so that we can check the order details and assist you further. We will be waiting for your response.
Regards,
Sil
DHgate.com
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Valerie!
Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Regards,
Riane
Dhgate Customer Service