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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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They don't care about the customer. They are seller oriented even when seller is clearly at fault. The dress I bought was shipped out after the day it was supposed to arrive. The shipping tracking number was invalid. The dress that arrived looked nothing like what was in the picture and it was poor quality. I put the 2 pictures of the dress that was advertised and the dress that arrived side by side & sent it to them. It was very clear that it looked nothing like the advertised. Took months to get a partial refund! Save your money and time... horrible service, not to be trusted!
Do not order from jackhorse. I ordered many items from them in bulk quantity and a portion of the order never arrived. They ripped me off. I will never order from them again or DHgate ot now DHport again. They must be changing their name to hide their bad reviews.
Hi Cindy S.,
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Thank you so much for your cooperation and have a wonderful day!
Regards,
Sil
DHgate
We use a pre pay card. It was denied 2times. However my son recvieved 2 different emails with confirmation numbers. I called the credit card company and they put a hold on the card. So please do not buy from them. I will wait for a while before I remove the hold on his cc to.
Would have given them a 0 if I could
Hi Kris S.,
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Thank you so much for your cooperation and have a wonderful day!
Regards,
Sil
Worst company ever. I ordered over $1100. 00 in products and the sellers requested more money each time, Then the customer service did nothing. I was able to get refunded after 2 months of hassle.
I ordered my daughter's prom dress from a Chinese company called DH Gate. The dress was nothing like the photo. In order to return it, it would cost hundreds of dollars to ship with no guarantee of a refund. Luckily I used my American Express card because I was able to get a refund through them. Now I refuse to buy anything online from China or Japan.
Hi Leticia A.,
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Thank you so much for your cooperation and have a wonderful day!
Regards,
Sil
Promote space seller is a scam. I ordered a dress instead I received an used hair pin. Horrible experience. Do not buy from Promote Space seller or dh gate in general. Amazon has better customer service.
Hi Luz!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Thank you so much for your cooperation and have a wonderful day!
Regards,
Riane
DHgate
Don't ever buy any dresses from this website. Should anything ever go wrong they are terrible to work with and will not give you your money back, even after providing evidence to justify your case. They represent many other companies out of the US. so it it VERY difficult to get appropriate responses given the time lag, lack of effective English and overall communication. I do no give them a rating at all, Is their less than Zero stars?
STAY AWAY!
Hi Janet!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Thank you so much for your cooperation and have a wonderful day!
Regards,
Riane
DHgate
DO NOT BUY ELECTRONICS FROM THIS SITE. THEY ARE SUBSTANDARD PRODUCTS, CHEAP AS BECAUSE THEY DON'T WORK AND TO GET ANY HELP WITH REPLACEMENT WELL THATS BULL$#*! TOO. GRANDSONS IPAD HAD A FAULT FIRST DAY WE GOT IT, THEY NEEDED EVIDENCE HOW CAN YOU PHOTO SOMETHING WHEN ITS NOT WORKING HUSBANDS PHONE SAME THING, NEED EVIDENCE. SENT THEM BACK TO PEOPLE WHO SOLD THEM THROUGH DHGATE.COM NO ANSWERS NO PRODUCT AND MONEY IS NOT RETURNED NEARLY 4 MONTHS LATER NOTHING NADA ZILCH ZIP. DO NOT SHOP ON THIS SITE. YOU WILL REGRET IT WHEN IT COMES TO ELECTRONICS.
Hi Shona!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Thank you so much for your cooperation and have a wonderful day!
Regards,
Riane
DHgate
THIS IS THE MOST ABSOLUTE STRAIGHT UP WORST COMPANY THERE IS. THEY WILL TELL YOU THEY WILL REFUND YOUR MONEY BUT THEY WON'T. IT WILL SHOW UP AS REFUNDED BUT THEN THEY WILL TAKE IT BACK AND CHARGE AN EXTRA FEE FOR NO REASON. STAY AWAY FROM THIS COMPANY. PLEASE! BUYER BEWARE
Hi Sally!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Thank you so much for your cooperation and have a wonderful day!
Regards,
Riane
DHgate
The payment methods are all non-reversible, and you gonna end up with nothing in exchange of your payment.
Careful Alert
Hi luz A.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Thank you so much for your cooperation and have a wonderful day!
Regards,
Cess
Dhgate Customer Service
The seller promised an item in 9 days. It took 51. The company makes you wait to dispute payment. Then they condescendingly call you "friend" and don't answer questions straightforward. They give you limited reasons to dispute and then use those reasons to "prove" that you don't get the customer service required to move forward. This is a fraudulent company. I will NEVER order from them again.
Hi S R.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Thank you so much for your cooperation and have a wonderful day!
Regards,
Cess
Dhgate Customer Service
I ordered a pair of shoes, and I never got them. I tried calling the customer support number, but no matter how long I stayed on the line, "all the phone operators were busy." I tried the online chat, but it's with useless bot, not even a real person. As a last resort, I tried to leave a message, but THE SEND MESSAGE BUTTON ISN'T EVEN REAL.IT'S JUST A BUTTON! The message doesn't get sent. I can't even contact the company to resolve this! Please save your money and save yourself from headaches, and get your stuff at a more reputable website. Sure, it might be a little bit more expensive, but at least you'll get the item you bought and proper customer support.
Hi Eduardo E.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Cess
Dhgate Customer Service
I brought a hoverboard a while ago and paid or it and they said u havent paid for it and canclled my order and lost $600 dollars.
Hi Ruby G.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Cess
Dhgate Customer Service
I bought many things at dhgate.com and the mayority were perfect and great price, except for a dress that I had made with my measurements. I irdered the dress and paid $113 for the dress and because I wanted faster shipping another $39 and for my measurements another $19. So a total of $171 for adress. I did nit get my dress faster shipping nor my measurements nor the same fabric the entire dress they messed up on the fabrick! How can someone just invert the fabric when it should be all the same? Well now they are stalling to give me a refund. Don't ever buy from the seller "promotionspace" they are liars... All this ordeal has ruined my trip to Argentina and my 40th birthday party. I have no dress and no money to buy a new one, cause they are too selfish to try to help me out. So sorry that sellers like this give dhgate.com a bad name.
They respond to one's review and ask for the order number then say that it was resolved, when they did not even take time to see your acount entirely. Thanks for nothing Riane from DHgate.com.
Hi Lorena!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Riane
Dhgate
I was promised a partial refund for a horrible prom dress that I received. However, it's been 2 months and once again I was lied to. Go figure... Buyers beware!
Hi Kimberly!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Riane
Dhgate
I was ordering regularly and basically happy with the transactions. The problem is that lately I am receiving charges on my credit card for things I did not order or receive and this has happened three different times. Trying to rectify now.
Hi Genraro!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Riane
Dhgate
I ordered a dress a few months ago and still have not received it. I ordered it for my prom along with two other friends of mine and they both got theirs and they ordered a bit after I did. It was frustrating having to look for a new dress all over again seeing as my prom is only a few weeks away and I still don't have this dress. Be careful of what you order on this site because it might never come in and they wont give you a refund.
Hi Rowen!
Hi Rowen!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Riane
Dhgate
First and last time using dhgate. Seller stalled on sending product I knew their was a problem then. I order from aliexpress all the time they use epacket and never takes 2 weeks to start tracking. I knew then thos wasnt going to turn out good. Finally order shows up and ots a cheap pair of sunglasses. I will never use dhgate ever again. I will stick with aliexpress. Never experienced any issues with them at all. So warning. DO NOT BUT ANYTHING FROM DHGATE!
Hi Derrick!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Riane
This company is fraudulent. Do not order from them. Why are they allowed to sell in the USA. They sent a pair of defective $219.00 gym shoes and the cost was $65.00 USD to ship back. If it wasn't for my bank, I would have never received the $219.00 back. STAY AWAY!
Update: The seller sent me a message stating that she refunded all to me, the shoes and the shipping of $64.70.Not true, never received the shipping refund and my bank refunded the shoes, not DHGate.
I never received the shipping refund. They request your PERSONAL checking account so I went the western union route, added my city and state. I keep receiving notifications that the city and state are incorrect. This is something faulty on their side. This company stinks. I will never see my money. They owe me $68.40.
May 24 2016: Still no refund, no email response from DHGATE. I think I have 30 emails to them. I will never see my money.
Hi Cathy!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Riane
Dhgate Customer Service
My international package got stopped by customs. I had to upload proof even though they had the tracking information in their system and could see it never went to my address. Now I'm waiting forever for my refund. It was a nightmare first transaction and i won't be using this site again. Their resolution center sucks!
Hi David!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Riane
Dhgate Customer Service
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Hi Alinah H.,
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Thank you so much for your cooperation and have a wonderful day!
Regards,
Sil
DHgate