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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I order two full lace wigs human hair this hair is so fake i contact both sellers one never got back to me and the other one told me to comb and condition the hair im like what hair theres no more hair on the cap to comb i spent $490.00 never again will i buy hair no one offer me a refund or a new unit
The dress was 3 different shades of red and had beading that was not listed in the description. My daughter was left in tears. She is a size 8 right off the rack. The dress fit everywhere except the shoulder. It was an A-symmetrical design and the single arm hole opening was only 6 inches with no stretch. I emailed the seller and sent 7 pictures as evidence. I was told that it was made to a size 8 specifications at the factory and there was nothing they could do. They are no longer answering my emails. I tried requesting a refund from DHGate but since the order was already processed, it was denied and I was told to contact the seller. I am out $130 and stuck with a dress that I can't even re-sell!
Dear AnnMarie S.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Cess
Dhgate Customer Service
The worst site to buy clothes. I bought a dress for my daughter and when I received it disaster it's too far from their picture in the website and I return it to ask for refund but they didn't return my money. Don't buy to Gong Jie.
Hi Anita!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Riane
DHgate
I hope they improve their business to these hundreds of poor reviews.
Hi Gary!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Riane
DHgate
I ordered an embroidered blanket and NEVER received it, so I asked for a refund and the company indicated that I would have to return an item that I never got! Had to contact my bank to get assistance in retrieving my $166.18 - horrid communication, terrible follow through!
Hi Kat T.!
We checked your order here and we can see that you have just opened a dispute for your order and there are no agreements reached yet. And as per your proposal, you do not need to return. Please review everything first. At the same time, the order is already in the US.
When you open a dispute, the seller is notified of it and will be given time to sort things out. However, if the dispute reaches 5 days and there is still no agreement reached then please request for DHgate mediation. That way, our Resolutions Center can step in and help you in resolving the issue.
Here are the steps in requesting mediation:
1) Click on "My DHgate" link found on the upper right part of the homepage.
2) Click "Active Orders" in the left of the page.
3) Find the order number in Refund&Dispute
4) Click the link "View Return & Refund" under the Tab
5) Click "Request DHgate Mediation"
Riane
Dhgate
Dear Sir/Madam:
This is the latest order that I am very upset with. I am using dhgate to built a business with a good reputation and lately I had made almost 100 orders in just 6weeks. I believe you have good sellers in dhgate but for those ones that damage your company reputation make your company not to shine.
Let tell you what happened to this order. Your seller placed a listing stating that the doll was silicone and in any area of the listing showed that he was going to sent a pink plastic doll as you can see in the attachment. Instead he place beautiful photos of a beautiful dolls 5'2" tall he also stated in the listing that she has blonde hair dark skin but not black and the description of telling that he designed specifically to make this doll be so amazing.
He also stated that the doll cost somewhere t
Three hundred something dollars and he's giving 40% discount for this gorgeous piece.
Well I put a listing describing exactly what he offer me on listing and downloaded his photos and put it on my listing to so drop shipping.
My client got just a plastic blow up doll in pink. Now I'm facing a charge back on the sale a bad review and the deceiver was your seller. If he's selling blow up dolls only lets describe exactly what he's sending without deceiving practice that will jeopardize his sales and mines.
Hi Maria!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Riane
DHgate
I purchased a dress in early February for my daughter's prom that was March. They promised a delivery date of March 10th and March 11th. The dress arrived today March 22nd I have no use for the dress now, and thankfully I went and bought another dress because what arrived here is garbage, nothing like the picture, the quality is horrible... the entire experience has been stressful and a lesson well learned...
Hi Iris!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Riane
DHgate
I order two pairs of shoes only get one the never answer the phone my mom was waiting on the phone with them one day for over 12 he's we literally walked any from the phone ever hr or so and still nothing never order from here they just steal you money
Hi Casandra!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Riane
DHgate
I had ordered 10 pairs of gloves and the delivery came in today after two months, with a pair of ladies green socks in a filthy packing, i have been e mailing them, but no reply, this is rubbish company,
More than £ 70.00 is lost, i dont know who is responsible
I bought shoes from dhgate and the seller says it has been shipped to my apartment and i have got nothing, nothing at all. Im satrting to think this is a scam so can someone please help me and my order number is - ******* and the seller is huangjoy. Thanks
Hi Devin!
We tracked your order here and we can see that it is already within your location.
Your item was undeliverable as addressed at 9:54 am on March 14,2016 in FULLERTON, CA 92833. It is being returned if appropriate information is available. You can track your order here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LS642037158CN
Please contact your local post office or USPS for more details on your shipment. Your tracking number is LS642037158CN.
Riane
DHgate
I saw a lot of bad reviews from dhgate. I'm scare to buy from this site. Any suggestions because I'm planning to buy some stuff because they offer cheaper price compare to amazon.
Hi Dhadha!
For product details, special features, price quotations, availability and shipping details, we recommend that you contact the seller directly. To make sure that your order is made to your specifications.
When you find the product you're interested in, you can contact the seller through "MESSAGE" tab under the seller's name. To go to the seller's store, click on the name of the seller at the upper right side of the item page under the Seller's Information Section or click on the seller's name below the item description.
Riane
DHgate
I lost under 20$ ordering a women's shrug. It looked just fine but smells like it was dipped in gasoline. It has been hanging since I got it and still smells. When I opened a dispute their response was that I didn't send a PICTURE!
I will be more careful and only order from USA companies.
Hi Marcie S.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Cess
Dhgate Customer Service
After successfully transferring $4851. 14 to DHG's Hong Kong bank account, the DHG team has NO IDEA where the money is. I"ve emailed *******@dhgate.com 3 times. NO REPLY. I've called their 800 number 3 times and each time the agent on the phone says "NO FUNDS RECEIVED".
JOY Y! Please email me asap. My user name is: jonathan_jgV
Hi eugene-jonathan K.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Cess
Dhgate Customer Service
I ordered two novelty lighters they took the money and quite some time passed never received it but they said that it was completed I gave a negative product review I was told by them if I change my review only then I will get my money back I told them I would rather loose my money and tell people the truth about there scam of a site
Dear ryan h.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Cess
Dhgate Customer Service
The shipping on dhgate is terrible! If you are inpatient don't order from this place because the shipping is so long!
Dear Jon N.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Cess
Dhgate Customer Service
I was about to do some online purchase with DHGate and SiteJabber saved me. Since i had bitter experience with another online shopping site and got to know about that after i spent 100$ and all went in trash, i always makes sure that i visit sitejabber to get the review before i order. Luckily it saved me now on DHGate. Thanks a bunch sitejabber. Funniest part here is when i searched for DHGate it resulted 1807 reviews and i guess Mr. Sil is a dedicated resource for this site appointed by DHGate to reply back to the disappointed persons review with the same content for all. Saying "please send us your PO# and we will sort out things". When they cannot sort out things that is coming as one at a time, how can he sort all the 1807 issues at once? Hilarious...
Hi Banu!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Riane
Dhgate
They can't be very good if they have to stoop to false advertising and emails that lure you into ordering with a discount offer they do not allow.
I got an email yesterday that said "you still have a $20. Coupon to use". It required $150. Purchase so I spent 2 hours looking at all their items and indeed ordered $150. Worth. It would not accept the $20. Discount. Spent another hour on their customer service "chat". First girl hung up on me and the 2nd just did not comprehend the problem was with DHGate. I cut and pasted the exact email that showed the $20. Offer and yesterdays date. She didnt care. Said the $20 had expired days before. I said DHGate should not have sent an expired code to entice me to order under false pretense and since they did anyway they should honor it. She pretty much didnt care and did nothing. They lost a $150. Order and a good customer because of their scam.
Hi sandi r.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Cess
Dhgate Customer Service
I ordered a wedding dress. Biggest mistake I ever made. I changed my mind while it was being made. They gave me such a difficult time to refund my money. They even tried to tell me they had just finished and they would have to ship it, even though the order said it would be another month. DO NOT order from this site! This was the most horrible experience I had ordering online. I will never use or recommend the site. The sellers do not respond until you say you want a refund. Then they try to send it to you anyway. HORRIBLE HORRIBLE HORRIBLE. I hope the site is shut down.
Hi sharon C.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Cess
Dhgate Customer Service
I ordered my $#*!ing prom dress and they cancelled my order and took my money, don't use this website, and they won't answer the $#*!ing phone stupid $#*! fraud
Hi Tyshiera!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Riane
DHgate
I ordered something special and never recvied it... sent them an email and they never even help it seemed like just a damn bot responding back this place is a joke never bying from here again
Hi Gabriele!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Riane
DHgate
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Hi senna!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
Thank you so much for your cooperation and have a wonderful day!
Regards,
Riane
Dhgate Customer Service