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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I bought a prom dress for 175$ And they told me it would be delivered in no more than 20 days. I tried to track it and it wouldn't let me so then I tired to contact them and it didn't work. I waited a really long time for my dress and it never showed up. I couldn't even get my money back. This site is a scam!
(By the way I had less than 2 weeks to find a real dress to wear)
I expected to get a big box with my dress in it I seen a small little bag I open it my dress was wrinkle n didn't look nothing like the picture. I couldn't believe how unprofessional this company pack their dresses. The dress is has a cheap material the gold looks like a orange gold omg I think I'm going to sue the company I paid alots of money to get a cheap dress no way am I going to let them get away with that
Hi, mercedes!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Samantha
DHgate
I found the unit I purchased was a copy in many ways in appearance of the original Hitachi unit. It was less powerful and poorly constructed. I do not want to go through the hassle of photos and writing to get my money back. Don't spend more than you are ready to give up. They do not reference their shipping number to the order number so it is impossible to track more than 1 order.
Hi, Ken!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Thank you so much for your cooperation and have a wonderful day!
Regards,
Samantha
DHgate
Ok dhgate is a website that hosts companies and their products. Dhgate is not at fault for any of your problems... before you order an item look at all the info given about that item and also look at the reviews and the feedback from the people who ordered that item. Not every company on dhgate is very good but that doesnt mean its dhgate's fault. So you only have yourself to blame for your bad experiences with ordering off the dhgate website. So stop itching and complaining about something you have control over.
Hi Shad!
Thank you for the positive feedback! Please also leave a feedback for that transaction that you have made so that other buyers can read the experience you had for that order. We're looking forward in doing more business with you!
We appreciate your trust in DHGate.com, and we will do our best to give you the utmost service you deserve. If you have any other questions, please do not hesitate to contact us.
Riane
DHgate
If I could give a numbers in the negatives I would. The absolute worst company ever to deal with. They lie about their products. They lie about their refund/return policies. I was told because it was the wrong product I would get a full refund and that they would reimburse me for the shipping cost. I sent it registered mail, they tried to tell me it was stuck in Dhl customs it was going to cost me a $150. They deleted all the messages/conversations between us, no record of it now. This has been a fight now since December of 2015. This company needs to be put out of business asap. LIARS, SCAM ARTISTS!
Hi Jeanette!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Riane
DHgate
Dhgate has been giving my sister and her husband horrible service after sending them almost $300.00 to get her gown and her husband's tuxedo. If they do not reimburse her, due to their budget their wedding my be ruined. Her gown wasn't hemmed completely, the gown wasn't as described, the size was a teenager's size versus a woman's size. Her husband tuxedo was a little boy's size. Just awful! They are not responding and when you call that number, they always have t g e same recording that they ate extremely busy. We have reached out to them by chat and have given them the order numbers. They even insulted my brother in law and asked to give 30 dollars back if he keeps the suit.
Hi Lisa!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Riane
DHgate
This is a horrible website to order from the clothing is cheap quality and looks nothing like the photos it's all just a giant scam don't waste your money
Hi Allison!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Riane
DHgate
Do not order from DHGATE! I ordered an evening clutch purse for my daughters prom on March 7th. I have not received the purse and her prom is less than trip weeks away. Costumer service is a joke and the chat room for tracking your purchase is a joke as well. They took my money and I got nothing in return. You will always read "Hi Friend, sorry for the delay..." Which does nothing but infuriate the person being ripped off. I should have read the reviews before ordering. All in all, DONT DO IT, DO NOT ORDER FROM DHGATE! BTW still no purse.
Hi Clairissa!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Riane
DHgate
I purchased my wedding dress on dhgate.com. I received my product and it was terribly sewn together. I took the dress to a tailor and they stated the dress was sewn so badly they could not even take it apart to fix it. Dhgate did not help to refund or dispute the product through the seller, in fact they directed me in circles after I had already told them I could not file a dispute per their website would not allow. I asked them how to post a review for their website and other buyers and they would not give me information to do this. DO NOT PURCHASE FROM THIS SITE! The product is terrible and they are from China. Therefore, if you receive a bad product you will not receive help. I have a piece of trash I purchased for 135.10 that was suppose to be my wedding dress. No dress, no refund, and no way to let other buyers the risk of purchasing from this business. My suggestion DO NOT BUY FROM THIS WEBSITE DHGATE.COM.
Hi, Chris D.!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Samantha
DHgate
My idea lately do business with people u don't know is tough. I other five pear of shoe size 43/10 the stupid man send me two pear size 42 now is telling me that he will give me discount next, u think I want to do business with u anymore, i other another shoe he was a mess two I told the send am going to send it back he told me is expensive so u knew why u send me trash looking shoe. I call customer service no dice.so I have to chat all the time they take there time to help u,
Hi Abdulrahmar!
We're sorry to hear about your experience on this purchase but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Riane
Dhgate
They make you file a dispute to return your product and they will not let you return it for a refund. I will never deal with them again.
Hi A A!
We're sorry to hear about your experience on this purchase but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Riane
DHgate
I am contacting the Better Business Bureau, on this company. I feel if your company sends me a letter stating that if I send a product back my seller will pay shipping cost. Your company should uphold that that agreement, The seller is still selling merchandise on this site and when I speak with Representative from the company I am getting the run around for three months. This is a Horrible way to treat your costumers.
Hi Fabain B.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Thank you so much for your cooperation and have a wonderful day!
Regards,
Cess
Dhgate Customer Service
Why can I order some items straight online straight from the website and others you have to do side deal orders through some remittance or bank account?
I was trying to order a quantity of electronics from one seller and they asked for my email and gave me different accounts to send my money to.
Hi Miss K.!
We do understand how concerning this is, rest assured that we will be here to help you. For your concern, we do have different payment methods on the site and you can use your preferable method.
We do have credit card, western union and bank transfer. We also do not encourage you to pay to the seller directly as this will not be recorded on our end.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Riane
DHgate
I have bought clothing from dhgate. My first two experiences were excellent. Ordered and received within 10 days. Since then it has been spotty. There is something strange about the shipping that I cannot figure out. One seller ships DHL and DHL has the package the same day and it is on its way. Other sellers ship with DHL and it could a week or more for DHL to get the package. Nobody seems to be able to explain this to me. Some sellers make promises that they then ignore. A seller was making a custom dress and forgot the sleeves and on another made short sleeves instead of 3/4 and refused to refund my money. The mediator was of no help. I got a partial refund in a dh pay account and two dresses I cannot use. If I want to get my money back I have to pay to transfer. I have also had problems with payments. One order they forced me to use Western Union and even though I had proof that they received payment, they took 17 days to approve it and only after I sent a copy of my Wesern Union receipt. To use this site takes a lot of patience and a willingness to lose money.
Hi Julie!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please provide us your order number (PO#) for your transaction. That way, we can check on its details and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Riane
DHgate
Hi Dan!
Please provide us your order number so we can check the status of your order and we'll provide the resolution on your concern.
Riane
DHgate
Dan R. Wrote: -------------------------
I have received no help from you, or your seller. I purchased an item that doesn't work, and the seller refuses to respect the warranty, and you jus say "We are here to help you" but do nothing. You can write all of the phony canned service quotes that you want to. But it doesn't replace my product that does not work.
Reply
Delete
Still no reply from this company about the item that I bought; you know the one that doesn't work, the one that I bought in Oct 2015, and it quit working in Dec 0f *******
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please provide us your order number (PO#) for your transaction. That way, we can check on its details and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Regards,
Samantha
DHgate
Ordered the dress on line. It came to me absolutely un wearable, the jacket sleeve one was bigger than the other one. I could not put my arm it is, the dress was way too big even though I sent my correct size. The dress was plain and the applications were not attached. The design details were totally different. I tried to work this out with customer service but they said they can do nothing for me and wanted me to send them a picture of the dress. What? I ordered the dress for a picture they had on line. Can someone help me get my money back I am so frustrated. Vonda
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please provide us your order number (PO#) for your transaction. That way, we can check on its details and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Regards,
Samantha
DHgate
Quite possibly the worst site I have ever dealt with. Sellers ask for more money after the transaction. Customer service simply responds with default responses (when they get around to it)
There is no customer service at all to actually help you sort any issues out, beyond another nice message saying "we're looking into it", yet nothing ever actually gets sorted out.
Avoid at all costs.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please provide us your order number (PO#) for your transaction. That way, we can check on its details and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Regards,
Samantha
DHgate
I bought an item and as we all know it takes a while to get the USA. ( no problem) However after I purchase the item, they do not ship it. I email, and email, the seller nor DHgate would respond, and still has not ( a week later). They did set up a refund ( out my money for 3 weeks.) They also are still allowing the same seller to operate selling products, the same product. I am just not sure what this site is. Is it real, or is it an illusion?
Hi Turbo!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Thank you so much for your cooperation and have a wonderful day!
Regards,
Riane
Dhgate
They sent the wrong size for hunter boots, on top of that, they want me to upload a picture and the system does not work, so I cant start a dispute. Spent hours chatting with no solution. The boot are FAKE! Totally fake, Stay away! And now that I read their response to my review, I have to say: After some days going back and forth to upload a picture of the wrong size, they asked for more pictures. Then, they are offering me a partial refund and get to keep the wrong size shoes. I paid $50 and offered me $15. Why would I want to keep fake shoes that I can't wear? The other option was to send the shoes back and wait until they get them back another 30 days at least if they ever get there. Imagine if they get lost? I will never be able to prove that I sent them back and never get my money back. Their BUYERS PROTECTION is not real! Please stay away! More than ever!
Hi CC!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Thank you so much for your cooperation and have a wonderful day!
Regards,
Riane
Dhgate
"I ordered a bullet proof vest from one of there sellers. Ordered a XXXL and they shipped me a Medium. Asked for an exchange but they said I needed to pay more and pay for freight. I had mediation help and they did not. They worked great for smaller purchases but once I spent $231 I got screwed! Beware... use ALIBABA instead! DHgate order #******* I have tried to contact the seller to renegotiate and have tried to use your online customer service to no avail. Please do not respond with your ROBO reply because everyone can see that your responses are bogas!
Hi Alabama!
We do understand how concerning this is, rest assured that we will be here to help you. We checked your order here and your case was closed as you were not able to return the item and upload the tracking number for return.
We would suggest that you communicate with the seller and negotiate with the resolution for your case.
We suggest that you send a message to the seller and negotiate on a resolution. If they agree on a refund, please ask him to leave a message for you saying 'I agree to refund you $***', and then you can contact us again and we will arrange the refund for you. If they don’t agree to refund you we cannot operate for you too.
Riane
DHgate
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Hi Samantha!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Riane
DHgate