DHgateReviews 6,945

I ordered what looked to be a very cute bob style wig that should have been 16" long and "Bob Style" as advertised.
Their return policy and/or buyer guarantee says that they will refund money completely without having to return merchandise if not as described.
Long story short I received a 26" wig that had no style to it what so ever. Actually was layered with the a point in middle whwere the wig measured 26".
They said they would pay for return shipping cost when the received wig back they asked me to ship it and provide tracking through USPS. Tracking with USPS is only good in US. therefore they were trying to make sure I never knew if they actually got it back or not.
I chose to ship it back via UPS so I knew for certain it made it back. In the chaos of trying to get proper shipping I ended up providing tracking and shipping item back one day late. I spent $250 on wig & $105.34 to ship back on 4/26. They received and signed for wig on 5/4.

I finally got response from DHGATE after multiple attempts and they claim that because I shipped it out a day later than 4/25 that DISPUTE closed so they are not refunding my money. WHAT A SCAM! I paid to ship back item that should have never been sent to me to begin with & now they still will not refund my money.

I'm sorry but that's not the way honest people do business!

Please beware of this company!
They will steal from you!

They do not even deserve one star! Only selected because I had to.

STILL DEALING WITH THIS. I'VE SPENT ANOTHER VALUABLE HOUR OF MY TIME SENDING ALL DOCUMENTS AGAIN - WHAT NOW DHGATE?

To keep it short i recieved a damaged item from them which is unusable. The seller wasted time offering 0.01 refund or $3 (item was around $20). So had to her DHgate to mediate. They ended up giving me half the money back (yet to be recieved) and another bit back as a voucher (not full amount with expiry and minimum spend on it). DO NOT USE THEM not worth the hassle or the time.

I wish I could respond to their comment but Im pretty sure I didn't have a coupon for more than a dollar if I even used one (which I wasn't aware of) as they throw so many at you and we all know why now. They are definitely 3 customer down because of this issue and I hope there will be a lot more I am going to post reviews in everything that I can find so no one else gets ripped off by this company.

******UDATE JUST CHECKED MY RECEIPT FROM THEM IN THE SYSTEM MESSAGES AND THERE IS NO MENTION OF A COUPON SO THEY ARE JUST TRYING TO COVER UP THEIR BAD SERVICE*****

I ordered a dress from this website and it took 31 days to be made and 4 or 5 days to be delivered which I was completely fine with. What I received I was not however. The dress did not come in the right color, I ordered dark navy blue and not royal blue. The boning in this dress is protruding unnaturally from the gown. There is a slit that goes from the waist of the gown down to the floor which was not described in any photo or write detail. Overall the gown looks like a cheap costume. I tried several times to fill out a dispute but would never allow me to attach any of the evidence like it wanted. The live chat ("highly recommended" they say) was very robotic because I used it 3 times in one night and received many of the same messages to do completely different things. I could never get a hold of anyone either over the phone. I spoke with the seller over messages about the dress and was told that I was past dues basically to return the dress even though I had been trying for weeks to return it. They also said that I needed to recheck the photo and that there WAS a slit in the dress. My dress order number is *******. Unless I'm blind there is no slit in the dress going from the waist to the floor. Even if there was it was not at all made clear in any photo they provided. Overall I have WASTED $140.00 on a something I will never wear. I would like not to be contacted be the company like I've seen in the other comments for the damage is done. I will be warning all those that I know to avoid this site for it is a SCAM.

P.S. Even if the website isn't at fault it should be aware of the numerous amount of fraudulent companies its letting distribute poor products through their site. I checked the seller as well before purchasing and it has a 99% positive feed back with good reviews. So who ever is out there saying that its the customers who are at fault should keep to themselves because I DID do all the necessary research for my dress and do not appreciate being told its my fault that my order was wrong.

I received a wig that looked like a bag of hair. The hair had a strong odor as I opened the package. It must have been something they washed the hair in. They're wasn't enough hair around the hairline with tan colored threads hanging around the edges. The wig was too small. I contacted the seller. They told me adjust the straps on the wig but they're wasn't any room to adjust it. I filed a dispute with my bank for the $260.53. I sent the week back through the USPS Post Office and dhgate claimed they never received it. It's been 2 months that they have been investigating the claim. I've sent pictures of the wig through emails with the product# and they're fighting the disputed claim. Dhgate isn't trying to refund any money back for unsatisfied contents. So too anyone is is planning on ordering from them you might want to think twice. It's a $#*!in headache. There's no way I'm going to let the bank take back $260 of my money for a wig that has been shipped back dhgate and I paid a shipment fee also. Do not get yourself involved in ordering anything from these people. They don't live up to their expectations. I clearly realize that

Hi, I ordered football boots to Ireland for my son on 17th April 2016. They have not arrived but you have taken payment from my VISA. I tried contacting through your website 2 weeks ago with no response. I am very unsatisfied. I will contact my VISA company to recover money if you do not deliver these boots. I have a very disappointed 12 year old who has been left without his birthday present. The website will not allow me to log to check on status.

Seller sent the wrong size and will not make contact after I complained. Wants me to send $20 for additional shipping fee for their mistake? No I'm not falling for that one... take my advice order from ebay unless you want to experience the Chinese transaction from He**! I told him no more$$ and that was the end of the communication from the seller... customer support is giving me minimal help beware beware. Should have review them first. Shame on me

Luckily my purchase was small, some silver plated beads for jewelry. I thought the company was in the UK, which is what the site implied. The beads came, the complete wrong size. You cannot just contact company and get a refund--or the right product--you have to contact seller, open a case, etc. It is like Ebay, but much, much harder to figure out. The seller wanted photos, customer service was online chat that seemed to take forever. It is a MESS to use, and it is simply not worth it. I strongly advise NOT using this company.
ADDENDUM a week or two later: They did credit the amount of original purchase to my credit card, so are trying to be honorable, perhaps. But it was still a waste of time to try to shop here, and I still do not have the item I originally sought. Stick with companies you know and more or less trust.

Do not buy from this website they're crooks.
I've bought from them several times and every time I have an issue with the defective item or not as described they expect me to pay to ship the item back and it cost hundreds of dollars to do that. Please do not shop at DH gate they are bunch of crooks and they will not back there what they say the back.
Bunch of shady bastards. They do not care about the buyer they only care about the seller and their Chinese shady companies that sell on their website. Do not buy from DH gate it is a rip off big time rip off. Bought 1000$ worth of bunk cartridges and they expect me to pay $200 to ship it back to them before I can even get a refund!
They are the Worst! Try Alibaba and PayPal you have more protection that way!

The worst customer service ever. I have never received a returned message. I bought a $109.39 item that arrived broken. I was told on two separate occassions that I did not have to return the item, but would receive a refund.

I then was told I had to ship it back at my expense, and was given the wrong address (granted this was 4months in the process). It took me and a postal worker over an hour to find where to ship it back for $67.00...

I provided the tracking number (due - I was told by the 9th) on the 6th. The seller received the shipment, and the adjuster closed the case.

They kept everything, won't respond, and then I was told in one of 22+ chat sessions, that from "time to time" the adjuster would check with the seller to see if they would refund my money. I have proof of all of this. They could care less about their buyers.

Chris

RESPONSE TO JOY: I do not envy your job. I tried to work with you on (now) 25 seperate chat messages and 15 unreturned emails to both my scammer - err. "adjuster" - and guess what? NO RESPONSE! Go figure. 'Gone legal; sit and spin!'

There is a seller on DHGate called honeywedding. DO NOT purchase from this seller. I ordered a wedding dress from this seller. I got it, I loved it. I ordered it early as a precaution. Thank God I did. I went to pull the dress out of the closet and it had yellow stains all over it. On the appliques, on the back. The dress was defective. Most likely a cheap fabric was used that discolored. I took great care of this dress. It was stored in a garment protective bag. It was in a clean and dry closet that is not subject to temperature fluctuations. The dress is ruined. My wedding is in June and I had to buy a new dress. I contacted the seller and they told me that the stains were probably my fault and that I probably didn't take care of it. I then contacted DHGate. This site is completely geared toward SELLER PROTECTION not BUYER PROTECTION like that would try to have you believe. They told me that they couldn't do anything. That my order was closed and that the money had been released to the seller. All that I could do was come to an agreement with the seller, (which obviously isn't going to happen). I sent them the screenshot of what the seller said to me. They said that because we hadn't reached an agreement, they couldn't open a case. What is the point of opening a case if you have an agreement with the seller?! You need a case when you can't reach an agreement. I told them that if I couldn't get my money back, could I at least alter my review. They told me no. They said that only the seller could allow me to alter my review. How is ANY of this protecting the buyer? So, now I'm out the money for 2 wedding dresses. The one that they sent me that is cheap and defective and the new one that I had to purchase from a real and reputable business to replace it. DO NOT order form here. No one will help you. You will lose your money, you will receive a crappy product, and you will be told that there is nothing you can do. This is a complete and total scam. Period.

The Kids Smart Balance Wheel is a con. I ordered two for my grand kids and they came without batteries and a peddle. The free helmets were baby size not youth size and the color was blue not pink. In short they were not even put together correctly. The company I ordered from is refusing to take them back.
They ripped me off for $477.28 and it took almost 30 days to receive. I believe they are rerouting our orders to non reputable suppliers and building things on demand. This is the third item That was bootlegged.
Dont order from this place its a rip off.

This is just site that connect buyer and seller.
After buying items and pay for it, it will held the fund and not pay the seller after almost 4 weeks.
If you don't get your item and ask for refund... you will get v the fund after 2 month later.
You need 4 weeks from purchase time open dispute case.
So dhgate will use your fund for 3 months.
The Chinese government should to investigate this site. Because is doing great damage to chinesse ecommerce..