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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Hello,
I buyed recently a cnc machine. Delivery was from uk, but after asking seller Yufekls only available in China. Seller let me pay directly with western union without ordering through DHgate. This was faster and only possibility to get the machine. After paying $400 seller would send machine. Then came the troubles, seller asked me extra fee for shipping and Baf, even when the shipping was free on DHgate. But what could I do, I already paid $400 so I payed him again. The next day seller asked money again for extra costs DHL shipping. So I payed now in total $800 instead of $400. When the cnc machine arrived in uk the seller asked again $180 for repack the machine to the Netherlands. Als DHL I must pay extra for shipping uk to the Netherlands. I refused this payment, so seller didn't send machine to me. I have at the moment no machine but payed $800. Gone away to a Chinese scammer or criminal on DHgate. The problem is I have no DHgate order number because I could only pay directly with western union. DHgate can you help me to get my money back from seller Yufekls. Western union name is Xing Jia.
P.s. In the mean time seller Yufekls closed sneaky his store on DHgate.
I purchased some goods since November and I didn't receive them till date. I had applied for a refund and I just got back a partial refund. They still owe me 509.67$.
This is really disgusting!
Hi Maimouna!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Samantha
DHgate
I was in the market for some new soccer boots when I came across this site with really cheap prices. I was a little suspicious so I told my friend about it but he said, "Yeah that's China all of their shoes are fake."
Hi Jayson!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Samantha
DHgate
PLEASE DO NOT BY FROM THIS COMPANY! THEY SENT ME THE WRONG DRESS. I SENT IT BACK FOR A REFUND, PAID MY OWN SHIPPING COST FOR THE RETURN, AND NOW I AM OUT A DRESS THAT I HAVE PAID FOR AND SHIPPING COST. THEY WILL NOT GIVE ME A REFUND EVEN THOUGH THEY SAID THEY WOULD. THEY ARE SCAMMERS!
Hi Magen!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Samantha
DHgate
These people are a bunch of thieves i bought a dress for 80 U.S. the dress was a piece of crap I returned it had to pay for my own shipping and they are saying that they never received the dress bunch of liars and thieves scam it's been 6 months no refund. Their customer service sick they only care about the sellers
Hi Michelle!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Riane
DHgate
I bought an outfit from them that was hideous and way too small. It took me months of back and forth with them asking me for measurements and why was the outfit too small. Finally, I was able to get a semi answer advising that they would only give me a partial refund. After weeks more of fighting with them, they finally agreed to return the full amount. I sent the outfit back and now they are giving me a run around about not having enough evidence that we returned the outfit or that they don't have the money. They keep telling me to file a dispute, and when I do, they close it out saying it's been handled. THis is the most dishonest company I have ever done business with and would advise EVERYONE it's not worth any hassle to try and deal with them. It is so frustrating as I no longer have the outfit (it was sent back) and they're refusing to give me my money back. Honestly, I wish I could give them negative stars as this is the worst customer service and theft I've ever experienced.
Hi Becki!
We understand the need for concern, so let us do our best to help you with this. But first, can you please just provide us the Order Number (PO#)? That way, we can pull up the order details on our end.
Once we have your PO#, we will continue in helping you with this issue. If you have any other concerns, please feel free to message us back.
Riane
DHgate
Worst site ever, still trying to get my refund. False tracking numbers, no phone service, I hope Federal government stop companies from being allowed to do business like this.
Hi Cynthia!
We understand the need for concern, so let us do our best to help you with this. But first, can you please just provide us the Order Number (PO#)? That way, we can pull up the order details on our end.
Once we have your PO#, we will continue in helping you with this issue. If you have any other concerns, please feel free to message us back.
Riane
DHgate
After receiving a faulty phone and returning it for a refund I am still waiting for my $300+ 6 months later. Their 'customer service' (I use the term loosely) is disgusting. Everytime I message ir email them they tell me they will escalate the dispute to a higher department I have not had a single reply from these fraudsters. Their sellers mark their parcels with misleading descriptions in the customs labels to hide their knock off trade and ask their customers to do the same when returning anything. Any company that doesn't give a stuff about what their sellers are doing is clearly dodgy. I wush I'd read reviews before parting with my hard earned cash.
Hi L P,
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Sil,
DHgate
Never get order from this website, also customers service don't anything when I was send a message to asked. And they not anwers a question clearly and so late replied. Stay away from this website!
Hi A-Chirawatt,
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Johniel,
DHgate
Stay away from DH Gate. I have ordered from them twice. Never received the merchandise and never received a credit. Lost a total of $75.00 to them. Sent emails, filed claims, nothing. STAY AWAY!
Hi Donna
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Riane
DHgate
Ive reviewed the wrong item i bought now the seller is messing me about i want my money back?
Hi Karl!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Riane
DHgate
After my review, Samanta promised me to contact the sellers. Finally I got my refund but I will receive my money in 10 to 15 days from my bank. Hopping this is true.
My wish, if you buy from Asia. China,... Paid by PAYPAL. So you are sure to get answers
Than you SiteJabber
Hi, Wasfi!
We understand that you are concerned about your order, we will do our best to help you.
We checked on your order, 330213325, and we see it here that your package is still with the courier. We also happen to notice that you have sent messages to the seller regarding the shipment of your order. Since they have not responded to you until now, we will urgently coordinate with our Seller team so that they can call the seller on your behalf and urge them to respond to your messages regarding your package.
At the same time, you also have the option to open a dispute for your order. That way, you can formally request for either a refund or for the seller to arrange a reshipment for you. When you open a dispute, our system will also be prompted that there is a problem with the order and will not release your payment to the seller unless this has been sorted out.
For you to open a dispute for the order, you can click on the link below:
http://www.dhgate.com/myaccount/refund/refundafter.do?act=newAgreementFromTrader&rfxid=ff80808154479d2a0154587bd66e6bc3
Please make sure that you are logged in to your account before you go to that link. Since the page will not show properly if you are not yet logged in.
If you have any questions or concerns regarding opening a dispute, please let us know, or you can contact us through our Live Chat Service.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Samantha
DHgate
Don't listen to DHgate employees or whatever. They will NOT help. CALL your credit card company immediately and put a hold so they don't get a cent from you! DHgate will always favor their sellers, which is why a lot of sellers are doing these type of shady things. They will try to get you to return it, but returning items from USA to China cost more than the actual item itself, forcing you to keep it.
This is the most $#@! Website of all time with fraud sellers. On one sale, I ordered clothes and they gave me a plastic earring instead. On another sale, I ordered 1 white and 1 black clothes. I got two black clothes, then they claim they ran out of white clothes without contacting me. Then another order, I ordered 100cm clothes, I got 90cm clothes. That's a 10cm BIG DIFFERENCE.
Holy $#@!. I contacted each individual seller and they all tried to bribe me into not returning it and that I will get a discount on my next order. YEAH RIGHT, I AIN'T ORDERING FROM YOUR STORE AGAIN.
JUST CALL YOUR CREDIT CARD COMPANY. IT'S MUCH EASIER.
Hi, Lawrence!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Samantha
DHgate
Don't go there! I've been waiting 8 days for my purchase to arrive when it should have come in two working days. Can't track my order! Looks like I've lost £25.99
Hi Jane!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Riane
Dhgate
I've ordered two different pairs of shoes two different times, I've waited two fukn weeks and nothing was sent. Then I get an e mailed that I have to AGAIN PAY for the item before its shipped out? WTF these people want u to pay once more and never send $#*!! THEN I RECIEVE AN E MAIL THAT THE ORDER WAS CANCELED BECAUSE THE FUKN SHIPPER FORGOT TO SHIP ITEM! Wtf. Fukers. U received payment, send me my damn shoes!
PLZ PEOPLE! STAY THE FUK AWAY FROM THIS SITE. DHGATE.com is a fukn scam
Hi Eddie!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Riane
Dhgate
This company is a ripoff place. I lost $106. They advertise one thing on their web site and mail completely different stuff, which is very cheap and has nothing to do with the stuff you ordered. They wont take your cancel request at all. They partnered with Chinese companies and ripping off people in USA. Stay away. Don't get hurt. Robbers in USA. We need to hand over these robbers to US law enforcement agency. Please join me in doing that. This must be stopped.
Hi Damu!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Riane
Dhgate
I've been ripped off by: ROSEGAL: SAMMYDRESS; TRENDSGALWIGS; and most recently for $176 by FAIRYWIGS. BEWARE consumers, this is one Chinese Company fraudulently ripping of American consumers. Do not fall for anything they advertise. If u ever see a favorable writeup about them it's because every once in awhile they send someone a decent item so they will get a good review and they have their own people send in phony reviews to get consumers to think they are reputable. They are not. They had the nerve to tell me, after they refused to send me the wig I really did order, that if I wanted to send back the one they sent me (which smelled terrible and looked nothing like the wig I really ordered; it was unwearable) that if I wanted to send it back they wouldn't recommend it because it would cost me a great deal of money! But they'd give me 20 percent off (another wig! As if I or any rationally minded person would order from them again).
Hi, Cat!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Samantha
DHgate
First of all sent me an invalid tracking number. After raising a dispute, I was provided with another tracking number. My dispute was closed, without confirmation from myself about my order being received... WHICH IT HAS NOT! Payment was released to seller. It's a joke... avoid this website
Hi, Pauline!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Samantha
DHgate
Dealing with Dhgate was the one of the most horrible online shopping experience. Please do yourself a favor and stay away from this site.
Hi Cindy!
We are sorry to hear about your experience on your purchase, but we also want this to be resolved for you. Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Riane
Dhgate
I still have not gotten a refund into my PayPal account! If I don't get it within the week, I am contacting PayPal to have them not accept any business from that vendor. EVER!
Hi Dorothy!
Please do provide us your order number (PO#) for your transaction so that we can have it checked here on our end and we can be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Sil
Dhgate
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Hi Frans,
We are saddened to hear that. We checked here and found out that seller "Yufekls" is not available anymore. However we can also try to report this to our safety team so they can check and investigate on it. Can you provide us your log in email address so that we can check your account and possible communication from you and the seller to be used as evidence.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Johniel,
DHgate