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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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After more than a year buying from dhgate I am happy to continue my shopping there.
Some sellers offer top level both in quality/price and customer service, most are less stellar but still more than good. Few (encountered 1 recently) are not, but dhgate is very helpfull solving issues.
Will recommend to anyone.
Hola tuve un problema con un pedido y Dh gate medio y pude recuperar él total del dinero.
I was scammed only once on this site because seller hid the color option for item I wanted (vinyl wrap for cars) so I received wrong color. DHgate did not accept my reclamation because there was specified which color I wanted and did not matter if it was visible clearly or not. Also lost some orders which I paid but they never came. However, this is normal when you buy a lot and there are many packages coming. Chances are some will get lost.
Every other experience was excellent. I am buying much on this site, thousands of dollars, and never had problems. Customer care is good, problems always resolved.
I purchased china products mainly from this website due to authethic and reliable supplier. I got cheated from website like alibaba and aliexpress but they all are not genuine with genuine products. They just describe it as new and out from production.
Prices, quality and service at DHgate are better than a certain other site
I don't have a problem with DHgate, but I have a problem with vendor fenteng. They sent me a bass that did not work properly. They ok'd me to send for repair. The repair shop needs a diagram/schematic of inner wiring. I've asked for a diagram for almost 2 weeks and they (fenteng) act like they don't understand whar I am saying. All I want is to get it repaired and be compensated for the cost of repair.
HAVE PROBLEM WITH ONE SELLER AND THEY ARE TRYING HARD TO RESOLVE I HOPE IT WORKS IN MY FAVOR I JUST GOT A PIECE OF JUNK PHONE FROM SELLER
I have bought 30 psc of game controllers and seller sent me them with logo shifted to the right by about 10 mm and downward 5mm. Shifted logo is big disadventage because the logo is the main reason for buying this product. I opened the dispute and attached a few pictures as evidence from which are immediately and at first sight obvious that the logo is very very far from the place where it has to be. DHgate disput team has suddenly made decision in favor of seller. I was shocked and tried to make appeal and in that intention I sent them four messages in the last two days. DHgate promise that they will respond on every message within 24 hours, but similar to so called "buyer's protection" behavior, they did not respond to any of my messages. Beware, there is no "buyer's protection" on DHgate except "seller's protection". DHgate always make decision in favor of seller.If you have the adversitiy to have to open the dispute, be sure that you will not succeed. There is no chance to get dispute in favor of buyer on DHgate!
- Now DHgate will replay that I agreed to have the dispute closed.
It is not truth, that I "agreed" to have it closed". Why would I open a dispute, and then "agree" to close it without any benefit?
And two: I've sent email to xujinhuan[at]dhgate.com and customer-support[at]dhgate.com, but sending email there is same thing as send it to Black Hole.
PO # *******
RJ*******CN - RJ*******CN
Ipay for 10pz in black $ 34.98, and only arrive 5 pz, in silver and yellow, not black.
And:
PO# *******
RT*******HK i paid $90.17 for 10 knives, and only arrive 8
My experience with Dhgate is great. I estimate so much them cause they are very professional and efficient for all.
Two set aero wheels ordered needed more spokes than normal users. Company made the set I needed... items send in timely manner, have ordered bike frame previously great light frame no issues..
It was easy to find what i wanted and I didn't have to sit around wait weeks or months for my package I got it right when I needed it. Now I don't want to shop any where else on online.
I received my order, communicated with seller of how terrible poor quality item was. Shoes did not fit on my foot. The label describe 9 1/2 men's was wrongly labeled. I am still trying to return on how to return is nearly impossible very disappointed
Only one out of 10 sellers, followed my request for an invoice, in English and Australian dollars.!
It is such a beautiful piece. It's a whole lot thicker and sturdy than imagined. It took a little too long to get here in my opinion. But when I asked them to push the order through the are house faster they did. THANK U DHGATE. WILL BE BUYING MORE IN FUTURE XD
I have bought many things from DHgate. Some good, some bad, some really bad. The biggest issue is they don't need to tell you if it's a knock off, because, well, it's China. If you need to return something it will be a hassle. The good... they have things at reasonable prices and most of them don't charge shipping.
Make sure you know what you are buying before you buy. If you do that, then you should have a pleasant experience.
Love Your Products And Commitment 2 us customers I as 1 feel valued. There have been minor Flaus with sizes & logos but overall a great job you guys are doing delivery free most times I appreciate that I will continue doing business with you keep up the good work
Well I have regretted ordering from you. All I ordered from here is bad experience. I received wrong item from what I ordered and I sent messages to the seller no responds. Very sad... Bad sellers here. If I where to rate you I will give you -0.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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