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DHgate

3.2

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

Sweden
1 review
0 helpful votes
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Best shopping site ever!
August 21, 2016

I have been customer to DHgate for one year. Precise delivery, frequvent update of delivery process. Quality of products excceding expectation!

Date of experience: August 18, 2016
BO
2 reviews
0 helpful votes
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Compre discos externos Samsung que ofrecen como originales, los que me enviaron fueron imitación de pésima calidad con muchos errores de funcionamiento, que al final terminaron en su deterioro por completo, perdí casi el 60% del valor de la compra para tener una solución rápida con el vendedor.

Date of experience: August 18, 2016
NL
1 review
1 helpful vote
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DH gate Nice Too Shop
August 21, 2016

This store is good and gives confidence in the trade about various countries. I am a satisfied customer.

Date of experience: August 18, 2016
Canada
1 review
0 helpful votes
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Use epacket to ship
August 19, 2016

Most of the sellers are good (about +90%) good communication reasonably fast shipping if you choose epacket.

Date of experience: August 18, 2016
Washington
1 review
0 helpful votes
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Terrible customer service
August 20, 2016

Tried to return item that was the wrong item sent to me. Contacted you several times for help. No answer! I feel like I have been scammed!

Date of experience: August 18, 2016
Canada
1 review
0 helpful votes
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DHgate Review
August 19, 2016

Overall DHgate is a great place to shop. The shipping is a reasonable time and the prices are good if you do some comparisons. Most of the sellers are great, always one in the crowd. If you enjoy great prices and to your door service, you will love DHgate.

Date of experience: August 18, 2016
Pennsylvania
1 review
0 helpful votes
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My experience has been amazing!
August 19, 2016

I used to see advertisement for this website everyday on Facebook. I couldn't believe the prices I've seen "but" I was very skeptical. My friend at work had a pair of the Jordan 6's and I asked where he got his retros from and he told me about the site I was skeptical about. I'd rather pay $70 bucks or less for replicas that are 100% exact as the "real" ones. Honestly, you "really" can't tell the difference. I've purchased 2 pair of Jordan's, a few fitted caps (less than $10) and other things. The prices are amazing and the service is great. Will be ordering from this site FOREVER!

Date of experience: August 18, 2016
Ohio
2 reviews
0 helpful votes
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Ideal for intelligent shoppers
August 19, 2016

If you would rather spend less money and wait a little longer to receive your items, dhgate is perfect. The sorting and searching features could be better, but dh had helped me start a business with low prices and bulk ordering. Also the escrow system is sweet. I wish I got better coupons, though.

Date of experience: August 18, 2016
France
1 review
0 helpful votes
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A very serious website
August 19, 2016

A very serious website where you can find everything at very interesting prices
The staff at DHgate is always there to help you if you need

Date of experience: August 18, 2016
South Carolina
1 review
0 helpful votes
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I love this site
August 19, 2016

Got everything I ordered and it was the exact same thing I ordered

Date of experience: August 18, 2016
Massachusetts
2 reviews
0 helpful votes
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Excellent! Easy to use
August 19, 2016

So glad to have discovered this awesome website. Its perfect if you're looking to buy small bulk items for party favors, or weddings. Its also perfect if you are looking to buy massive bulk items for businesses. Absolutely will use dhgate over and over again!

Date of experience: August 18, 2016
Norway
2 reviews
0 helpful votes
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I have used this site for a while and have never had a negative experience. Very often free shipping or very cheap shipping. The best thing about DHgate is the selection, its seemingly endless.

Date of experience: August 18, 2016
Colombia
1 review
0 helpful votes
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Ship to Colombia please
August 19, 2016

There's a lot of products that I like, but I can't ship to my country.
And you have to put more attention to the description
On the other hand I like the application and I am very grateful

Date of experience: August 18, 2016
1 review
0 helpful votes
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I enjoyed following or tracking my parcel while in transit. It was awesome to receive my parcel within the estimated time. Thank You DHL

Date of experience: August 17, 2016
Slovenia
1 review
0 helpful votes
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Sellers ok
August 18, 2016

Hello, sellers are ok, quick response, fast shipping

Your help center is also OK, fast response, helpfull.

Your security center is very bad. They have frozen my account and I've sent them 4 e-mails and help center reminded them 4 times beforethey contacted me. I has been 2-3 weeks bfore they contacted me. And then I was on holidays and wrote them and again no response from them.

Date of experience: August 17, 2016
Malaysia
1 review
0 helpful votes
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At first thought, it was of low quality and long shipping time. In fact it give me an impression now that i had select a good chain store.

Date of experience: August 16, 2016
Australia
1 review
0 helpful votes
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Happy with items received
August 17, 2016

I ordered several items from different suppliers, they arrived separately, but all as described. Got some great prices

Date of experience: August 16, 2016
New York
1 review
0 helpful votes
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Don't waste your money. It looks very good but it does not work. Forget about replacement or refund

Date of experience: August 16, 2016
Texas
1 review
0 helpful votes
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Love this website i am ordering since 2014. And always gets good stuff with low price, i am so happy and satisfied :)

Date of experience: August 16, 2016
Germany
2 reviews
0 helpful votes
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Super...
August 17, 2016

All fine No Problem with refunds support and sellers on this site

Date of experience: August 16, 2016