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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I have been customer to DHgate for one year. Precise delivery, frequvent update of delivery process. Quality of products excceding expectation!
Compre discos externos Samsung que ofrecen como originales, los que me enviaron fueron imitación de pésima calidad con muchos errores de funcionamiento, que al final terminaron en su deterioro por completo, perdí casi el 60% del valor de la compra para tener una solución rápida con el vendedor.
This store is good and gives confidence in the trade about various countries. I am a satisfied customer.
Most of the sellers are good (about +90%) good communication reasonably fast shipping if you choose epacket.
Tried to return item that was the wrong item sent to me. Contacted you several times for help. No answer! I feel like I have been scammed!
Overall DHgate is a great place to shop. The shipping is a reasonable time and the prices are good if you do some comparisons. Most of the sellers are great, always one in the crowd. If you enjoy great prices and to your door service, you will love DHgate.
I used to see advertisement for this website everyday on Facebook. I couldn't believe the prices I've seen "but" I was very skeptical. My friend at work had a pair of the Jordan 6's and I asked where he got his retros from and he told me about the site I was skeptical about. I'd rather pay $70 bucks or less for replicas that are 100% exact as the "real" ones. Honestly, you "really" can't tell the difference. I've purchased 2 pair of Jordan's, a few fitted caps (less than $10) and other things. The prices are amazing and the service is great. Will be ordering from this site FOREVER!
If you would rather spend less money and wait a little longer to receive your items, dhgate is perfect. The sorting and searching features could be better, but dh had helped me start a business with low prices and bulk ordering. Also the escrow system is sweet. I wish I got better coupons, though.
A very serious website where you can find everything at very interesting prices
The staff at DHgate is always there to help you if you need
Got everything I ordered and it was the exact same thing I ordered
So glad to have discovered this awesome website. Its perfect if you're looking to buy small bulk items for party favors, or weddings. Its also perfect if you are looking to buy massive bulk items for businesses. Absolutely will use dhgate over and over again!
I have used this site for a while and have never had a negative experience. Very often free shipping or very cheap shipping. The best thing about DHgate is the selection, its seemingly endless.
There's a lot of products that I like, but I can't ship to my country.
And you have to put more attention to the description
On the other hand I like the application and I am very grateful
I enjoyed following or tracking my parcel while in transit. It was awesome to receive my parcel within the estimated time. Thank You DHL
Hello, sellers are ok, quick response, fast shipping
Your help center is also OK, fast response, helpfull.
Your security center is very bad. They have frozen my account and I've sent them 4 e-mails and help center reminded them 4 times beforethey contacted me. I has been 2-3 weeks bfore they contacted me. And then I was on holidays and wrote them and again no response from them.
At first thought, it was of low quality and long shipping time. In fact it give me an impression now that i had select a good chain store.
I ordered several items from different suppliers, they arrived separately, but all as described. Got some great prices
Don't waste your money. It looks very good but it does not work. Forget about replacement or refund
Love this website i am ordering since 2014. And always gets good stuff with low price, i am so happy and satisfied :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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