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DHgate

3.2

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
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I Hate Capcha
September 11, 2016

I have had a lot of good experinces on DHgate. But I can't stand the log in. It takes me at least 4 tries every time trying to get past the Chapcha. Why o why do you want to make it hard and annoying for your customers to log in and spend money? Just makes me want to go some where else

Date of experience: September 7, 2016
Argentina
1 review
0 helpful votes
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Good, it could be better
September 11, 2016

Good experiencie. It could be better.
Must have more control over fake products, and products with poor quality

Date of experience: September 7, 2016
Maryland
1 review
0 helpful votes
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Bad Merchandise
September 12, 2016

I order a WiFi camera junk never worked no refund
Ordered a gold dress it was smaller than a blouse no refund
All silver chains turned black

Date of experience: September 7, 2016
New York
2 reviews
0 helpful votes
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Customer Service
September 11, 2016

Alex, was awesome, so very helpful to me, and gave me all the necessary information that I needed. I couldn't ask for a nicer person to help me. Thank
You Alex for all your help and good advice. Your the best!

Date of experience: September 7, 2016
Pennsylvania
1 review
0 helpful votes
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DHgate western union
September 11, 2016

Had trouble with how to pay with western union on DHgate, Custom service on there helped me out. Sid helped me out and everything was resolved.

Date of experience: September 7, 2016
Louisiana
1 review
0 helpful votes
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Very helpful
September 11, 2016

I spoke with Sid over live chat and he insured me my packet will make it on time he was a great help.

Date of experience: September 7, 2016
GB
1 review
0 helpful votes
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Cheaters seller
September 9, 2016

I am buying on dhgate for last few years. My shopping experience at DHgate is getting worse and worse. Sellers are posting products and after payment they try getting more money with a; ll different excuses. For example for posting, workers mistake, virus etc. some sellers don't even post products and just make you wait all this time for nothing (about 2 months). Some sellers use vulgar language and there is no option to report them for it in a simple way... also sellers send products not as per photos or description and call buyers cheaters...

Date of experience: September 7, 2016
Puerto Rico
1 review
0 helpful votes
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The app is cool, sellers need a bit more compromise and sence of urgency. Also honesty on announced prices and quantities

Date of experience: September 7, 2016
Texas
1 review
0 helpful votes
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Great safe company!
September 10, 2016

I was skeptical at first about the safety with ordering from out of country but they provide the best secure way to buy because you don't release the money till you're satisfied with the product. AAA COMPANY!

Date of experience: September 7, 2016
New York
1 review
0 helpful votes
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I am very disappointed in my dress. It looked nothing like the picture. There wasn't enough beading as there was in the picture. The pink was too light of a pink. It just didn't look like the picture at all. I am highly upset about this.

Date of experience: September 7, 2016
Japan
1 review
0 helpful votes
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Satisfaction..
September 10, 2016

I ask about the promo of shipping. And she ask me the screenshot but i forgot where i read that. I look so long just to see that information. As in so long but the agent of dhgate still waited patiently and answer all my question directly. Thank you

Date of experience: September 7, 2016
Alabama
1 review
0 helpful votes
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All is Good.
September 10, 2016

Have had several transactions on this site. Not a bit of trouble. All is good. I won't hesitate to buy anything here from these folks. Have been pleasantly surprised by how swift items get to the USA with the Free Shipping.

Date of experience: September 7, 2016
Pennsylvania
1 review
0 helpful votes
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Extremely satisfied
September 8, 2016

Two thumbs up! My transaction was super smooth, as it should be. Highly recommended.

Date of experience: September 7, 2016
California
1 review
0 helpful votes
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Shipping is my main concern
September 9, 2016

My experience with DHgate has been very pleasant, however my main issue is the state of constant wonder whether my items will be delivered within the first two weeks or not. Really, the shipping is very very slow. In addition, some items I've purchased are unable of being tracked so I've no idea if they're arriving tomorrow or next week.

Date of experience: September 7, 2016
NL
1 review
0 helpful votes
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Nice stuff!
September 8, 2016

Dear people! I love to buystuff on your page of DH gate! But i miss the Harley davidson engines, Transmissions beld drives exc! Becouse when someone is bulding a bike! They would love to buy parts cheaper then the harley dealer! So please try to arange that to! That would be a blessing for me! And For everyone els who is bulding his own custom harley Motorcycle! For the rest! Is DH gate a verry nice shop! But if you gona sell deese things to! Your shop will be the moast exclusive one there is! Becouse untill now you only can buy it aftermarket or origional by the harley dealer or local motorcycle shop

Date of experience: September 7, 2016
Sweden
1 review
1 helpful vote
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Catastrophe.
September 9, 2016

Ordered a "gold watch", order number: *******. First of all the shipment took a long time for such a small item. Second of all, i got the wrong watch!
I ordered a gold watch, this one was all BLACK. I contacted the seller as soon as possible, with respond whatsoever. This was probably the last time i ordered something from dhgate.

Date of experience: September 6, 2016
GB
1 review
0 helpful votes
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East to use
September 9, 2016

I find dh gate easy to use.
I think to make it better m, customers should be able to review products they've purchased and post photos so other customers can see the products.
Also when looking at sellers it would be good to see categories of their products so you have s choice to see what they sell.

Date of experience: September 6, 2016
Italy
1 review
0 helpful votes
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Ottimo
September 8, 2016

Si compra veloce e con tutta sicurezza. La spedizione potrebbe migliorare con. I tempi che per quella gratis ci mette. Piu di 20 giorni lavorativi

Date of experience: September 6, 2016
California
1 review
0 helpful votes
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Bad serller (Shiqi04) on DHGATE.COM
September 9, 2016

Seller does not have item in-stock then after a few delay provide me with fake tracking #. DHGATE.COM it not safe to shop. SO DONT BUY ON THERE SITE. EBAY is safer.

Date of experience: September 6, 2016
Pennsylvania
1 review
0 helpful votes
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They stole from me
September 9, 2016

I purchased a machine for beauty purposes asked the seller about it and the shipping and said it was ok he had shipped before etc. after I bought it and it was detained on customs because of a paper they said it should be provided by the seller when asked the seller asked me if I could obtain it for him after that he stopped responding, I place a complaint and asked for a refund while at the same time trying to get it released the seller declines the complaint and offered the ridiculous amount of 2 dlls return I rejected it and send evidence of the fact that he should have provided it and he declined it and offered 2 dlls again after that I obtained from customs more paperwork and they to me the process took months and that they charge me the retention after 3 days so the equip was going to cost more than double the seller kept offering 2 dlls a lot of times and when DH gate was able to mediate after a givvem amount of time they told me since that have never happened before it was my fault and if I did not answer the email the next day they were going to close the issue. And they did I lost more than 200 dlls

Date of experience: September 6, 2016