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The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I alredy many many years DHgate buyer, and going to be as long as it will be possible... So Thank You that You are!
Well, I have no problems with shopping, unless the pictures take a little bit to appear, but for the rest is OK.
Order says you pay one price... Visa comes in and they charge you something else. Spent over an HOUR on the chat with DH Gate and I find out they charge me a FEE which a 3rd party charges them.
WILL NEVER ORDER FROM AGAIN. I SUGGEST people use ALIEXPRESS instead
I ordered an item not expecting it to arrive when I needed it, but was surprised to receive it a week earlier. Plus, the product exceeded my expectations of quality.
The items i ordered 3 months ago are great! But now even though I have unsubscribed from emails, I AM STILL GETTING THEM. Wish I hadnt given them my email.
Update: The site has contacted me to fix the issue for good, hoing to see what happens. Better customer service than most.
Update 2:
Nope still getting them weekly.
It's been very pleasant to shop in dhgate.
All my requests were accepted.
I bought a tactical knife as a present, fast delivery, good quality. I like this service.
All products were as described, of good quality and arrived quickly in good condition. DHgate website is easy to use and quickly let me see the status and history of all my orders. I have ordered about 15 times. One order was quickly cancelled by DHgate because it was out of stock and DHgate refunded immediately. I reordered at a later time and the reorder process was easy and fast.
I've purchased a variety of merchandise and had 100% satisfactory experiences.
As a reseller my experience buying from DHgate has not been a happy one.
Everything that I purchased, over $1000. 00 worth, turned out to be useless junk that was only fit for landfill and I would advise anyone thinking of buying from these people, unless you have heaps of money to waste, do your shopping elsewhere.
Last order is trash and broken items but i cant get a refund without uploading a picture... that is what lets me know its a waste of my time to continue ordering from dhgate as i have boxes of unsellable items that i ordered from dhgate.
Not very good, waiting over 2 months after winning dispute over laptop. Refund is set on $50 but still no money deposited on account. DHGATE says sorry because seller has no money.
I opened a dispute because the seller send me an invalid tracking number, the Dhgate give a few days to check.
They were very helpful and understanding my case.
Everything goes smoothly and easy.
Thank you Dhgate, I am satisfied and feel safety when I purchase from you.
Made a couple of orders in the month of august and the communication with sellers and also the shipment were very good and fast. Excellent customer experience.
I am a long time member of dhgate and have never had any problems. The sellers are all professionals and the communication is great.
Asked to have a dispute closed, customer service will request the "team" to do so...
Thank you very much for given me this opportunity now to express my experience with DH gate. I like the way you communicate with a costumer, but on shipment aspect to me is too long. Not all of us like the long term 30 to 40 days delivery. You have to arrange, All the services like example DHL, UPS, TNT e. C. t. So that if some one need an item or gent and he or she can pay the express shipment you send it to him or her. The long posting I don't support it.
Great selection, great quality, great service, great support. Highly recommended
I am from India & purchase lots of products from DH gate. I am really satisfied with their service & the quality of product. Wish them success in business from my heart.
Arindam Sen
I am a business owner. So when I receive a faulty part. They want you to provide the seller with evidence. This type of evidence is more suited for video. But they only give you 5 MB. And that's nearly not enough room. I am currently looking for someone else to buy my parts from.
Answer: Yes. Even when they send you the wrong product, dhgate finds for the seller, not the buy. Stuff sent isn't what is advertised. So many unhappy customers, that's why I posted my review. Will never buy from them again. Ever
Answer: RUN DO NOT ORDER FROM THIS COMPANY. TOOK MY MONEY. NEVER RECEIVED MY ITEM! --------------------------------------------
Answer: Only if you don't care if you ever receive it. Only if you don't care if you ever get your money back if it's not "as described" or the wrong size, color, fabric, etc.
Answer: If you like scams then this is the site for you
Answer: Not reliable. They have a horrible track record, for every one good review there's atleast ten or eleven of bad ones. Trust that the odds are against you in having a good experience and buy elsewhere, I promise you will regret doing business with them.
Answer: I got 64 x 256gb flash drives. They were all bad. Boycott DHgates, Aliexpress, Alibaba and Amazonprom. They are all Chinese and they are all bad news. Don't believe me? Read more reviews.
Answer: One word. Hell no... well that was 2 words but hell no.
Answer: Do not trust DHGate. It is a scam organization. They sent me the wrong merchandise. I had to send them "proof", and then I would have had to pay for the return postage. At that point I called it quits, and will never deal with these guys again.
Answer: These people belong in jail!
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