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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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It was very hard to reach a live chat support but when i did I was satisfied with the help provided.
Muy buena cantidad de productos y con los mejores precios al por mayor. A eso sumarle que la atención por parte del sitio es buen y rápida. Siempre están atentos a tu seguridad. 5+ Thanks
GREAT CUSTOMER SERVICE! RECIEVED DRESS IN A TIMELY MATTER AND THE DRESS WAS BEAUTIFUL A FEW ALTERATIONS BUT NO MAJOR PROBLEMS WOULD DEFINALTELY ORDER FROM THEM AGAIN! VERY HAPPY! WILL POST PICTURES OF MY WEDDING DAY WITH DRESS ON! STAY TUNED! THANK YOU DHgate :)
Я очень довольна покупками на торговой площадке DHgate. Быстрая доставка, качественные товары, отзывчивые продавцы
Dissatisfied with the product. I really did not know how I was going to even have a chance to refund any of my money from this seller. Once I did contact the dispute line. Everything went much faster and fair.
I was pleasantly surprised to receive exactly what I ordered. My items arrived on time and were not damaged. Being able to track my orders was wonderful too.
I received my DHgate order, and I am happy with the purchase.
I have bought quite a few things on this website, and this is the order that took me the most, probably because it coincided with the Chinese New Year.
The seller took 15 days to send the order, then the transport agency took a week to update the information of the tracking number. After that time, the waiting period was the usual, about 20 days to receive it in Spain.
I have been ordering more than a year to this web and for the moment I have not had any problems, it works better than the Aliexpress vendors, that I have already had some problem with another.
That's why I recommend buying on this website.
Satisfactory purchase
I have gotten beautiful well-made headbands, hairbows and ribbon from the site. Very easy to use. Shipping time reasonoble
I have used dhgate a few times now and I'm very impressed with the results. I have only used one seller so far (winter dream szu) and they have been especially excellent. Courteous, prompt, well priced and very friendly. Will definitely use again.
In the store, the site order is not the first time the products never disappoint, all quickly, honestly, and quickly process orders, send, responsible sellers, and the quality of the product at altitude. Recommend.
Easy to navigate trough the site, fast and formal communication and you can find literally everything on it.
Highly recommended, fast, free delivery and excellent quality items
Fantastic deals and fast shipping! I love DH gate and there are some really good sellers on there but it is a pain.
I think it was a good experience, but not the best. Aliexpress has a friendly site and you page don't
DH makes it possible to find cheap products and to save on bulkbuy. The "order" system where you can see your orders, needs an update. But other than that it's a good place to start!
For more than a year I have been shopping at DHgate and absolutely satisfied with everything. Discounts, coupons and best customer service are the best of everything!
Fast support, many many product for good price and good sellers.
So far all my purchases have been exemplary.
Fast delivery, functional products and no damage in shipping.
The only issue I have is that I keep receiving marketing emails at my home email address. I have talked to DHgate a few times and they keep saying they have fixed it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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