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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I have used DHgate for shopping around my wedding and must say that it is a great plattform. Service and as well quality of products is realy good.
Never been so satisfied with online shopping until DHGATE MADE my experience always to the fullest of satisfaction even wen it doesn't go as expected but provides with great an urgency to provide proper information an provides the peace in mind shoppers need :)
They always go out of their way to make sure you know where your item is and they offer to answer any questions you may have.
I've had excellent service, excellent products at the best prices, and just a great company. And like i always say, DHgate is worth the wait! A+++++
DHGATE provides a great shoping place, safe and fast, with top quality items at best prices. Shipping rates are best, and shipping speed is ok. Customer suport is perfect.
The only bad thing is, i should find them earlier!
Hundreds of quality items, prompt sellers, unbeatable prices!
The package arrived on time and in perfect conditions. The product was exactly what I ordered. The seller provided an excellent customer service.
I bought 4 micro sd card ( two 128gb and two 256gb) from DHgate.com and its sufficient to say that the website exceeded my expectations.
I am also a user of aliexpress but I must say that dhgate has won my trust as the price was simply unbeatable. The delivery took time as I live in India and we have a long procedure of custom clearance but nonetheless I am satisfied.
Commande expédié rapidement et produits d'exellente qualité.
What is fantastic:
Price, quality and costumers service.
What is less fantastic:
Shipping to Canada. Expected delivery time is 3 to 5 weeks!
I have a very positive view when come to DHgate.com. I shop with confidence. They have buyer protection and take seller accountable for the merchandise they sell to buyer. DHgate is getting better and more content.
I like DHGate online Shopping, first thing they gave me vouchers for my first buying
They respond fast to my questions, i feel secure to buy from DHgate
My payment hadn't gone through to my DHpay account. Imagine the stress, but Janna Marie was there to help me. I must admit that my query wasnt properly articulated, at some point i gave her an incorrect order number (it was a genuine mistake) but she was patient with me till my payment was processed.
Thank you Janna Marie
~happy DHgate customer
DHGate was great again, I order from them often and will continue to do so. Problems rarely come up, but when they do customer service always remedies them promptly.
Very good sellers, products and prices! Thanks to DHGate :)
I have made several purchases from DHgate and am impressed with their reliability, packaging and speed of service. Less than a week from China to New Zealand, order to delivery, is pretty impressive.
Great experience on my purchase with DHGATE, thanks to Cassie of customer service for the assistance!
So far all of my transactions with dhgate sellers has been great. Prices cant be beat, shipping time from china to the united states is very reasonable (especially when it is free), and the quality of the products is exactly as described and pictured. Will definitely be doing more business with this site and its sellers. Overall very happy with dhgate.com as a site. Keep it up!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Priya,
Can you elaborate more on your statement about slow service please that way we can get feedback from you? For our sellers we suggest that you select merchants with high positive feedback score as well as high number of transactions. Not a problem as well since we have Buyer Protection program, when you make a payment for your order your money will not be released to your seller directly. This will only be given to your seller once you have confirmed the delivery of the goods. Please make sure to contact us within 7 days since the delivery of the items if you have issues with it so that we can immediately assist you in resolving the issue.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com