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DHgate

3.2

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Your one stop shop
September 19, 2016

I have purchased items from many sites in china the overall difference with DHGate is not only the huge range of products and sellers to choose from.
But the fact that they are there with you every step of the way with customer support, holding funds until orders are delivered and accepted by the customer, offering guarentees ect gives you the confidence to buy knowing you will get what you ordered or it free.

Date of experience: September 17, 2016
RU
1 review
0 helpful votes
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Сделал 7 заказов на этом сайте. Все заказы были доставлены быстро и очень быстро. Самые положительные отзывы об этом интернет-магазине!

Date of experience: September 17, 2016
Australia
1 review
0 helpful votes
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Excellent!
September 19, 2016

Excellent variety of items, I love how you can contact thr seller and ask anything you want to know, the 24 hours customer service really helps a lot if you're new, so far I'm enjoying this app and couldn't wait to get another order!

Date of experience: September 17, 2016
Colorado
1 review
0 helpful votes
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Some great some far from great
September 21, 2016

I've made several orders from DHGate and it has been 90% enjoyable. One vendor HWFashion has twice given me trouble. Either by sending things that don't match advertisement or not sending at all. I currently have 1 order outstanding with HWFashion and they won't return my messages. Other vendors however have been great. Most even deliver ahead of schedule.

Date of experience: September 17, 2016
California
1 review
0 helpful votes
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Great Site!
September 19, 2016

I've been using the site for a few months and it's been Great So Far. Better deals than anywhere else!

Date of experience: September 17, 2016
Ecuador
1 review
0 helpful votes
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If you want save money, buy on Dhgte
September 19, 2016

If you have a little money or just want save money the better placer for this is Dhgate. I recommend.

Date of experience: September 17, 2016
Tennessee
1 review
0 helpful votes
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Okay
September 19, 2016

On two orders I received wrong sizes I would like to return them. I ordered the Minnie Mouse cycling set size small in tops size medium in the shorts I received the wrong size in the shorts. Fairy cycling set I ordered a size small in the top and medium in the shorts I received a size medium in the top which was wrong. I would like to return these items and receive the correct sizes

Date of experience: September 17, 2016
France
1 review
0 helpful votes
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Confidence & reliability
September 18, 2016

I'm very satisfed by the communication with saler, quality of product and also very good functionningof system DHgate

Date of experience: September 17, 2016
Italy
1 review
0 helpful votes
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Negozio Affidabile
September 18, 2016

Ottima azienda. Continuerò a fare acquisti.

Date of experience: September 17, 2016
Australia
1 review
0 helpful votes
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Dhgate shopping
September 18, 2016

Easy to shop online good contact from dhgate for each purchase, good information on when the purchase is underway

Date of experience: September 16, 2016
Indiana
1 review
1 helpful vote
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DHGATE IS GREAT.
September 18, 2016

A great place to shop and feel comfortable while doing it. Dhgate has got your back so you can feel safe and sound while shopping. Coupons are great too.

Date of experience: September 16, 2016
Illinois
1 review
0 helpful votes
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Absolutely terrible
September 18, 2016

I will never order from this site again. I ordered a jersey that had burn marks on it. When I kept emailing the seller, he kept giving me the wrap around. I emailed dhgate about it, they said to do a after sale debate. Problem is it wouldnt let me do it. I use this site regularly. I wont be using it anymore. I would give zero stars if I could.

Date of experience: September 16, 2016
Italy
1 review
0 helpful votes
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REALLY GREAT DHGATE
May 5, 2021

REALLY GREAT DHGATE I ALWAYS BUY ON DHGATE BECAUSE MY PAYMENTS ARE ALWAYS PROTECTED MY TRANSACTIONS ARE SAFE AND I VE ALWAYS RECEIVED ORDERS WITH FIRST QUALITY GOODS ITEMS TOO GOOD AND OF HIGH SUPERIOR QUALITY***** I LL RATE DH GATE AS THE BEST INTERNATIONAL ECOMMERCE WEBSITE

Date of experience: September 16, 2016
Latvia
1 review
0 helpful votes
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Wery good
September 17, 2016

The site has helped solve the problem of vendor fraud.

Date of experience: September 16, 2016
PF
1 review
0 helpful votes
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Good experience with good quality but some sellers do not reply or the item arrived later than expected

Date of experience: September 16, 2016
New Jersey
1 review
0 helpful votes
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GUITARS, GUITARS, GUITARS!
September 18, 2016

DHgate is THE place to buy your next guitar. The Quality is excellent, the Service is excellent and the price is reasonable! You can't go wrong!

Date of experience: September 16, 2016
New York
1 review
0 helpful votes
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This is the place to buy!
September 17, 2016

Awesome service, quality, transit, and prices. Even when things don't seem to turn out the way you want them DHGate and the vendors figure out a way to make you happy. Customer for life...

Date of experience: September 16, 2016
California
1 review
0 helpful votes
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I like it when buy product in DHgate but have some seller buy not good product, when i open dispute or refund and return. I have to 4-5 days... i don't like have to wait

Date of experience: September 16, 2016
Puerto Rico
1 review
0 helpful votes
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Perfect experience
September 17, 2016

Bought a few items on the site and everything has been perfect.

Date of experience: September 16, 2016
Illinois
1 review
0 helpful votes
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I had to return 4 items and it costed me more in shipping then I got a refund on. Very dis hearting
They let people sell products with other venders name on it then it's not what it says it is you have to pay the return shipping. Can get any one on the phone. Not good coustmor service.

Date of experience: September 16, 2016