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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Good shopping experience. Highly recommend DHgate!
Great product and great service I will continue to do business with you.
DHgate, lots of frauds from sellers, most of sellers dont respect the rules, tricky DHgate, lots of frauds from sellers and tricky offers, DHgate only sends letters saying I am sorry, we are working on your issue, but they dont really do anything, you have to negociate a solution with the seller, mostly hard to do
Been using dhgate for about month or so now, got some great trainers, proper cheap prices, and quality top notch. Can't ask for better! Def rate app for deals. A++
I've been very happy with everything I've bought except for one item but I could not find a way to get through to the seller. But overall I'm very happy with dhGates products and service
Always been very pleased with your company... The one time I wanted to return an order and seller would not agree you stepped in and settles the dispute to my satisfaction.
I got a great product and I am very happy about that. They said the shipping would take 5-6 buisness days that was actually like 2 weeks
Shipping on this order was terrible, I received wrong tracking number and it took a number of weeks to get a update on shipping order. Not very happy on the last order I made. I will not order again from store, will look for another store
I've had real things shipped to the us and everything I've ordered has gotten here in a timely matter as described. Don't hesitate to order from dhgate for anything.
Most of the sellers make beautiful things I have only had abou5 3 sellers who I have found had no customer service an their gowns were of not good quality ojala is one I will not pur hase from again
Comprei varias vezes e pretendo continuar comprando.
Overall a very good experience. For the first time I bought things online. It was easy to put in basket, easy to pass checkout, will defenitly do it again!
Happy with most of the sellers on the site, communication is fantastic and products from these good ones are great. Some of my orders have been advertised brilliantly and when they arrive they are standard to poor qaulity. Follow up after orders such as these has also been difficult and so a portion of products I have are unable to be sold to my customers. The site and app are easy to use, would like the option of shipping cost estimates to be displayed prior to ordering as would save a lot of time. The option of different currencies than just US would also be a huge help.
2 orders not arrive
From 4 months
I contact seller and customers service but no answer
Bad bad bad
I buy 60 $ for shipping by dhl in 5-7 days
But seller change method of shipping Without my knowledge
And shipping with method shipping in 30 days with 60$
All my email to him no answer
I made and paid an Order # ******* on July 25, which is still not here. I already contacted the firm several times bij email, without succes.
Now waiting untill 20th of this month before I can contact DH gate again (3rd time).
Very positive experience, the store I found so many interesting things and my last purchase was very positive. The dealer I used was honest and very fast delivery...
Purchased a pair of Jordan Retro 11 Breds, seller Michael was very helpful and I was pleased with the shoes. I will be purchasing more from dhgates.
I bought few items from this website and they arrived so quickly, would recommend
Estou muito satisfeito com todo o processo de compra no DHGate. Bons vendedores e muita atenção ao cliente. Rápida resposta de email. Com certeza farei muitas compras.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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