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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Good Chinese online store with free shipping. Constantly tested promotions and available discount coupons. Discounts come in e-mail and on partner sites chinastore.su
There is always fast communications and fast solution. Good job!
Respected Sir/Madam,
I am from India. My name is Shyamal Kumar Chatterjee. Our main problem is to send money to purchase any items. Debit Card and Credit Card is not working some times. The main reasons are Bank block to transfer the money and the other is Government policy. The only option is open Bank transfer i. E. called Net Banking facility. There is a problem some banks are given only five or six chance to add or remove the names to International Money transfer. Your beneficiary name, account number and bank name is fixed to purchase any items from different sellers. You have this type of facility. I am so happy and I am feeling secure. So, my only urge is to you to introduce Bank Transfer option to purchase any items from you.
Dated: 21/09/2016 Yours faithfully
Shyamal Kumar Chatterjee
I have found on dhgate a perfecto complement to buy a lot of interesting products in a really fair price and a with a lot of facilities.
I love that the process to buy and communicate with buyers is very accurate and nice!
I am regular customer and i like to buy and very good quality. Good service from the sellers good variety of dresses.
Most of sellers are shipping their items through fast shipping methods. That's a thing most i love. Dhgate second to none.
Parker helped me and I couldn't have asked for a better experience. He was very kind and helped resolve my issues.
The dress came and the torso was much shorter, making the waistline higher, and it didn't look like the picture. I complained and asked to return for a refund and was told 90% likeness is all that is promised and basically told I was not going to get a refund or help on this matter. This company is terrible.
Ive ordered many jerseys from DHgate and the quality is outstanding. The service is great and I couldnt be more satisfied.
I have placed four orders with DHgate. The products were better than I expected and the delivery was prompt.
I have done this many times but I just did it again. I will continue to file complaints until I have received my money back.
Bernice Drobnis
Joy Y. Wrote: -------------------------
Hi Bernice!
For this to be clarified, it is best if you send an email to *******@dhgate.com. That way, this will be sorted out as soon as possible.
Samantha
DHgate
Bernice D. Wrote: -------------------------
My money has not been returned. I have spoken to Chase bank many times now. They are claiming that YOU are refusing to allow the refund. You are saying that the seller never got the return even though I paid $407.00 to do the return which is what DHgate told me to do. I have sent proof many times now that I did indeed return it.
Bernice Drobnis
DHgate C. Wrote: -------------------------
Hi Bernice!
We checked your order here and we can see that you have filed a credit card charge back. In this case, it will be your bank who handed the dispute. We can also see here that this has already been canceled and the refund was already completed on our system since 2016-06-27 16:23.
For your refund complaint, please communicate with your card issuer since this has already been sent out from our end long time.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1
Or send email to: *******@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
You get a tracking number you go to track it and it says can't be found.
Sellers are reliable and in the cases when I have had problems with sellers, dhgate has mediated fairly.
I have been buying full cycling kits from DH Gate for about 1/4 of the price they cost here in the United States. The kits are exactly same as far as the design and art is concerned. The only difference is that DH Gate uses lower quality materials, which is absolutely fine with me! Because they perform just as good as the high-end stuff and cost so little that I have bought 5 of them already and plan on buying many more!
I am always able to find great deals and wonderful sellers too on DHgate! I have used them for a while and will continue to use them forever! I love them!
I highly recommend them to anyone who wants to find QUICK and FRIENDLY service at amazing prices!
I was buy on Dhgate last week, a football tshirt, of México retro, and It comes quickly and perfect! I like to buy with Dhgate, and I Will buy more in the future!
Ive ordered 8 items from this rip off site. It takes two months plus to get anything delivered. Quality is crap and you have no recourse to do anything like refunds or feedback. I am still waiting for items from july. I WILL NEVER BUY HERE AGAIN. ITS LIKE DEALING WITH THIEVES AND LIERS. SAVE YOUR TIME AND STRESS. THE WORST SITE TO BUY FROM. BOTH SELLERS AND SITE ARE ONLY AFTER YOUR MONEY.
What could I say? I was wondering for cheap prints of famous painters. I found in this website quite all I was looking for.
Every purchase I have made so far have gone off without a single problem! This site is great
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Mike,
Thank you for providing the order number. We checked here and your seller uploaded a new tracking number on September 22. There is no shipping information found for the new tracking number uploaded yet as it will take 5-7 days for the courier to provide updates. Please track your order again after this timeframe, we suggest that you verify with your seller why was the tracking number changed as the shipper.
The estimated delivery date of this order is on 2016-10-07, if the item will not be delivered on this date please contact us back so that we can assist you further.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com