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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I love DHGate for the simple and plain reason of allowing you to purchase multiple items in bulk at a reduce cost per item based on amount, quality of goods are phenomenal and shipping is very accurate, communication with sellers are on point and they do meet our needs.
EASY TO SURF INTO PAGES. BIG VARIETY OF PRODUCTS AND SURRPIERS. BUT THE MOST IMPORTANT, IF SOMETHING GOES WRONG WITH YOUR ORDER, THEY ARE ALWAYS BY YOUR SIDE TO HELP YOU. THEY GAVE ALWAYS A POSSITIVE SOLUTION TO ANY OF MY PROBLEMS. THANK YOU.
Very satisfied with these knives. The fit and finish is very good. Shipping time was acceptable.
Buying on DHGate is always a nice experience. Support and service is great.
Easy and hassle free payment! I love the free shipping from the merchants eventhough it takes time to receive it.
I had issues with my order not showing up on the website after getting a confirmation email. The agent was able to locate my package tracking information and forward it to me. Very helpful staff!
I wasnt to sure at first if i should buy something from Dhgate not knowing if i was going to actually receive my product but i did. It took awhile about 3 weeks but it was coming from China so i expected it to take awhile. I bought some Nike sneakers although they didnt come in a box so they were smushed up in some wrapping and didnt fit me even though i got the right size. The only downfall i had was the seller declined to accept a return even though i was willing to pay for the return shipping. So i wont be purchasing anything from that seller again but i will take another chance with Dhgate.
I ordered my product and within a couple of days, it was at my door, thanks.
I was excited about the fact I don't have to enter malls for me and my two boys and thebpricesvare amazing.
Excellent site seriously lighthouse many purchases with you
It doesn't matter what you order you always get a great service with each product, the shipping is always fast and most of the time very low at cost.
I always have a good experience with dhgate I just don't like the tracking
Always nice to do business with DHgate there is much choice of different goods low prices and good service.
Las compras realizadas han sido correctas, los articulos de buena calidad, el precio aceptable. El plazo de entrega dentro de lo normal en articulos comprados en China.
Repetire cuando lo necesite
I have been using DH Gate for about two years and it pleases me to say I have not yet been disappointed.
Trusted trade, lots of choice of vendors and competitive prices for products.
The selection and security of ordering and getting what you paid for is great! So are the prices. A great way to start up a small business without the process of applying for a resale id.
My only problem is the language barrier. Sometimes translation can be tricky, making communication difficult.
I've purchased several items from dh gate they have all arrived in perfect condition, good quality and will buy again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Elena,
We are sorry to hear about your experience. We will help you get a resolution on this issue. Please provide us your order number so that we can check the order details and see what we can do to resolve your issue.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com