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DHgate

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

Florida
1 review
1 helpful vote
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I've already ordered several times from DHgate and so far I'm very satisfied with each. The goods are as described and very quick turnaround from placing the order and shipping it to the buyer. And if there is any problem, their suppliers are very quick to respond and always try to satisfy the customer. They offer discount and assured me that they will improve on the next order placed. That's great to know. Overall SATISFIED!

Date of experience: September 23, 2016
GB
1 review
0 helpful votes
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Patches
September 25, 2016

Very good product and quick delivery. Will use again Thank you.

Date of experience: September 23, 2016
Nebraska
1 review
0 helpful votes
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All Smiles
September 26, 2016

I found what i needed for cheaper on this website. It was more on Aliexpress. Glad i found DHgate

Date of experience: September 23, 2016
Illinois
1 review
0 helpful votes
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TRUSTWORTHY VENDOR
September 27, 2016

It's hard to find a vendor you can trust, prices change daily, can't choose colors of items when you want more than one. That way they keep from giving you a lower cost for bulk. So it's really shady but I'm selling the product so I keep finding the cheapest vendor and hoping for the best.

Date of experience: September 23, 2016
India
1 review
0 helpful votes
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Great
September 24, 2016

Its a great site for wholesale and good products at reasonable price

Date of experience: September 23, 2016
Texas
1 review
0 helpful votes
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Socks and Handbags!
September 24, 2016

Excellent shopping experience - customer support rocks!

Date of experience: September 23, 2016
Greece
1 review
3 helpful votes
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Unacceptable
September 25, 2016

If there was I would put 0 star. Βecause no existing service... Sends one message for some problem and we answer your weather

Date of experience: September 23, 2016
Florida
1 review
0 helpful votes
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Great and amazing website to buy!
September 24, 2016

Amazing customer service... great sellers... 100% satisfaction. I always buy there.

Date of experience: September 23, 2016
Canada
1 review
0 helpful votes
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Good site for low priced shopping
February 17, 2021

Good products, most have good prices however shipping is sometimes very slow.

Date of experience: September 23, 2016
Portugal
1 review
0 helpful votes
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Perfect...
September 24, 2016

For some time I make purchases from DHgate... and every time I want to do more.

Date of experience: September 23, 2016
Florida
1 review
0 helpful votes
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Great products and prices!
September 24, 2016

Although shipping may be slow at times, it's worth the wait. Great stuff! Love it!

Date of experience: September 23, 2016
Michigan
1 review
0 helpful votes
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DHgate review
September 28, 2016

I buy regularly from online sites including DHgate. My main issue with DHgate is the fact that the tracking of the shipments to the US is very poor. There is no visibility of the shipments during transit. All things equal, I will buy from Aliexpress or Ebay because their shipment tracking is much better and trustworthy and I have much more confidence in them because of it.

Date of experience: September 23, 2016
Poland
1 review
0 helpful votes
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TH mechanical watch
September 24, 2016

The transaction went very smoothly. Goods received is of good quality.

Date of experience: September 23, 2016
New Zealand
1 review
0 helpful votes
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Quality items at low prices
September 24, 2016

You can really turn a profit with good from dhgate. Make sure you buy from a reputable seller.

Date of experience: September 22, 2016
California
1 review
0 helpful votes
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I always shop on DHGate when I need products to sell in my store because they have many exclusive items and unique products I can't find anywhere else, For the newest, latest, hottest items, trust DHGate to have the

Date of experience: September 22, 2016
India
1 review
0 helpful votes
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A fantastic experience
September 24, 2016

Products are good with nice quality and reasonable prices

Date of experience: September 22, 2016
Japan
1 review
0 helpful votes
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Rapid Delivery
September 24, 2016

The item was delivered so rapidly in one week and the item was well wrapped to avoid any damages. I'm satisfied with this deal.

Date of experience: September 22, 2016
New Zealand
1 review
0 helpful votes
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Best deals ever
September 24, 2016

Great quality, lowest prices... thanks dhgate :) I love shopping here.

Date of experience: September 22, 2016
Canada
1 review
0 helpful votes
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Always been more than happy
September 24, 2016

They go the extra mile to ensure your online shopping experience s one you wont regret. Constant updates of your parcel, promotions. Always on top of keeping you informed.

Date of experience: September 22, 2016
Mexico
1 review
0 helpful votes
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Duda acerca de una devolucion
September 26, 2016

Contacte para ver porque no se habia procesado mi devolucion. Me dijeron que el proceso tardaba de 10 a 15 dias, algo que no se especifica en el mensaje que se envia en automatico. La persona me pidio un screenshot para enviar una prueba y solicitar una corrección de ese mensaje

Date of experience: September 22, 2016