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DHgate

3.2

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DHgate Reviews Summary

The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.

This summary is generated by AI, based on text from customer reviews

service
639
value
620
shipping
628
returns
507
quality
582

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
Follow Jon F.
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I was skeptical at first ordering from overseas. After receiving my first order I purchased my second item and was extremely happy both times. I would defiantly recommend for anyone looking to save a few bucks and get great products!

Date of experience: September 24, 2016
Texas
1 review
1 helpful vote
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The invitations received were exactly what I wanted. I absolutely love them and will order again soon.

Date of experience: September 24, 2016
New York
1 review
0 helpful votes
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Better than I expected
September 28, 2016

The item arrived more quickly, and was even more beautiful, than I expected. My girlfriend was very pleased - and what's better than that?

Date of experience: September 24, 2016
Virginia
1 review
0 helpful votes
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Never a need for questions
September 28, 2016

With the layout and simplicity of the site i never has any questions to ask and even if i do with the easy use of communication with the dealers is amazing and quick

Date of experience: September 24, 2016
Indiana
1 review
0 helpful votes
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DHgate is Awesome!
September 28, 2016

I recently became aware of the DHgate website and all that it has to offer. I was only looking for one specific item when I first visited, but I discovered that there was so much more that they had to offer. Not only did I get the item I was looking for at an incredibly low price, I was found other items that I wanted as well, also at unbelievably low prices! I have already recommended DHgate to my family and friends. If there's something you're looking to purchase, look first at DHgate... you won't be disappointed!

Date of experience: September 24, 2016
Italy
1 review
0 helpful votes
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Ottimo
September 26, 2016

Ottimo sito per fare ottimi e economici acquisti

Date of experience: September 24, 2016
Illinois
1 review
0 helpful votes
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I love DHgate! They have the biggest variety of everything. They sell everything you need; from makeup, clothing, shoes, EVERYTHING. The customer service is outstanding, and I've made several purchases within a few months and will continue to do so. I'm so glad I found DHgate!

Date of experience: September 24, 2016
GB
1 review
0 helpful votes
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Great
September 26, 2016

Bought a gift for a friend, item arrived within the given timeframe and was exactly as described. Site is easy to use and navigate. Would recommend.

Date of experience: September 24, 2016
Ohio
1 review
0 helpful votes
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Wonderful, as always!
September 25, 2016

Every item I have ordered over the last couple of months has been exactly as described, arrived within the right amount of time, and the sellers have communicated excellently.

Date of experience: September 24, 2016
Washington
1 review
0 helpful votes
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MY NEW HOME
September 25, 2016

You have great products, & the quality of them are beyond amazing. The prices are right up my alley, & i will def be ordering from here again! Thanks.

Date of experience: September 24, 2016
GB
1 review
0 helpful votes
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Customer service
September 25, 2016

Excellent customer service and securely card payment

Date of experience: September 24, 2016
Croatia
1 review
0 helpful votes
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Take Pole position from Alibaba!
September 25, 2016

Faster shipping, better communication so I have 2 DHGATE accounts, 1 for me and 2nd for my friends order

Date of experience: September 24, 2016
Spain
1 review
0 helpful votes
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Buena experiencia
September 25, 2016

Ha sido la primera vez que he comprado en ésta tienda, y ha sido muy buena la experiencia. Sin duda la recomiendo

Date of experience: September 24, 2016
NL
1 review
0 helpful votes
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Perfect experience
September 25, 2016

As always buying at dhgate goes flawless.
Service is verry good, they are on top of it when there are problems.

Date of experience: September 24, 2016
Belgium
1 review
1 helpful vote
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Not a good shop
September 26, 2016

Hoi
If you get a problem DHgaten
After two months is a problem not yet solved!
I am still waiting for my money! Order nr *******

Groetjes Aliberto

Date of experience: September 24, 2016
North Carolina
1 review
0 helpful votes
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Great Experience
September 25, 2016

Love ordering with DHgate.com. They have great products, amazing prices, wonderful customer support, and super-fast shipping!

Date of experience: September 23, 2016
Florida
1 review
0 helpful votes
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Great price postal problems
September 25, 2016

The package was delayed due to tracking number being used in 2002 so it went back-and-forth from the post office a few times but it was great and it worked very well

Date of experience: September 23, 2016
Pennsylvania
1 review
0 helpful votes
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Great product
September 25, 2016

Product exactly as pictured love it functions great

Date of experience: September 23, 2016
South Africa
1 review
0 helpful votes
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I have been very happy with all my purchases with suppliers on DHgate. I can recommend them anytime, fast service delivery, quality products at affordable and reasonable rates. Sufficient response of messages between seller and buyer.

Date of experience: September 23, 2016
New York
1 review
0 helpful votes
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Fast customer service
September 25, 2016

Customer service is fast and answers questions good

Date of experience: September 23, 2016