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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Great sellers, products are perfect, fast shipping!
I was hesitant from ordering on sites such as these (I live in Houston area, TX, USA) but I saw such a good deal I had to take my chances. So glad I did! The items were better than I anticipated and I got reassurance that they don't get paid until I confirm I got my items. I am about to order again from the site today.
Just search want product you want to buy and make payment. Its so easy and your transaction save.
Item arrived in less than two weeks. Great delivery time. 36 rings delivered, 35 in full working order, only one with failing battery. Came in presentation box, so easy for resale. Well wrapped.
I have not had a problem yet. Sometimes it does take a little long to get your items but it is so worth it. And if I have contacted them back they have responded instantly
I have placed several orders through DHgate and have been very happy. They have exceeded my expectations and are now my first stop for anything that I need.
I trust Dhgate for several of my shopping needs. To date, I have had nothing but a good experience.
Purple jeffree star highlighter dupe looks gray and very fake, all of the dupes are smaller than the original. The actual product is very good quality however.
I've made plenty of purchases with them with no issue from sellers and their interface is easy to use in the event that you need support from them. 10/10!
The seller send the lot in 4 packages, so it was a looong wait, specially the last package, the next time i will ask for a full lot in one shipment, thats all, im very satisfied with the product & the price of it. Thanks
DHGate provides a one-stop site for an envyable array of products, with pricing to satisfy individuals looking for a bargain price, to sellers looking for stock for their businesses.
DHGate allowed me to find what I wanted at the right price. I was paired with an honest and efficient seller that worked with me from beginning to end and made sure I was satisfied with my product. Highly recommend DHGate to anyone.
I really enjoy to use their website. It's different like Aliexpressz. They sell another kind of products. Very easy to communicate with the DHgate Customer Service and the sellers too in the website. I didn't have any problem with shopping I could solve everything.
My first purchase on dhgate. Item shipped from China to Belarus in 5 days. The best time ever!
He was like a friend. I actually didn't want to finish the conversation. He helped for every single problem and gave me amazing suggestions. It felt safe to talking with actual human.
Dhgate give you everything on the plates, there is no things that are not clear, I recommend it!
Easy process. Kept informed of progress. Arrived within 2 weeks. Excellent product.
Very easy to use website, a large selection of products, very fast delivery!
I am super impressed with DHgate! Their website is easy to navigate and understand, they have just about everything you can think of from smartwatches to glass smoking pieces. The prices are very good, not so cheap that you think it will be an inferior product (like a cheap knock off), but well below the prices for the same item elsewhere. They also have harder to find items, without paying a premium for wanting a harder to find item. The most impressive bit for me is that they have live support 24 hours a day. I always end up with very late at night the only time during the day I have a moment to myself. I am so used to having to send an email and wait until at least the next day for a response. It was very nice to have a question and actually get to talk to an agent and get a resolution. I will definitely be ordering more item from this site in the future! I would highly recommend DHgate!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Yaritza,
Thanks for your feedback. Let us know if you are still having issues with the item that you received and provide us the order number so that we can check the order details and see what we can do to resolve the issue.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com