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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I have bought products in DH Gate since July 2013 and I have had excellent response and service from their vendors as well as the portal itself, have always met their delivery times and the quality of their products.
Thank you very much.
Great website. Transparent communication and fluent delivery. Payment is cleared once the item has arrived which is good.
The company is good and their communication is good. Plus there is a way to connect you to the seller.
The dress was really made cheap looking it said it was lace but it had lace and net and a silver lining under the to when it should have been black. And it was 10 feet long. I will never order from here again it took a month to get one dress and the other dress was sent out the day i got the first one
I couldn't track my order and became worried. Janna get me out and help locate my order and the tracking. Awesome customer service!
Item was easy to order, shipped in a timely manner(due to holidays shipping was delayed which is understandable) and item received quickly(4-5 days from shipping)
They are very good. They are very easy to work with. I definitely would refer them to others!
A+ I have never had and issue! Great communication and even better sellers!
Very convenient product search, sellers quickly answer questions. Good site!
Started using dhgate in 2015 and my experience with them has been quiet good. Ofcourse you will always have problems with the seller(am sure its every site) but it has always been solved in a pleasing way.
I'm very pleased with the shipping time and that I did not have to communicate more with the seller than to just wait for my order with the provided tracking nr.
Quick, simple and easy, just as it should be!
My second order:
I was very happy to see that the shipping time only took 9 days when the required shipping time was around 14-24 days. Also, yet again I did not have to talk with the seller more then just purchasing the item and getting it delivered, saves me so much time when everything is done correct!
Great service - Great suppliers - Material is at the door step even before you would generally expect
Easy to use, doesn't spam you with too many useless emails, excellent selection of products, and top notch customer service.
Numerous problems-
You are unable to even speak with a live rep about your concerns. Every response I get back is from a bot! I have been waiting now two months which might very well be typical waiting time when ordering through this company BUT my biggest complaint is that My shipping information is all over the place and I have been given a tracking number and there is supposedly NO record of my order. THESE PEOPLE ARE SCAMMERS! BELIEVE ME, I AM TAKING THIS AS HIGH AS ONE CAN TAKE IT.
Hi JL, We are sorry to hear that you did not receive your order. We checked your order however there was no shipping information found in the tracking site. It's great to know that you have already filed a dispute on this order, you did the best thing in reporting the merchant and getting a resolution on this issue. We are now waiting for your seller to confirm the proposal you submitted, in the event that your dispute reaches 5 days and there is no solution yet, please request for mediation so that we can take over the issue and solve it for you. Here's how you can request for mediation on this order: 1) Click "My DHgate " on the upper right corner of the page. 2) Click "My Orders" on the left side of the page. 3) Search your order number. 4) Click the link "View Return & Refund" at the right side of the order. 5) Click "Request DHgate Mediation" Your payment is still safe, this will not be released to your seller once you have confirmed the delivery of the goods. DHgate is not scam, we have had a lot of successful transactions in the past already. We are going to find out why the tracking number is invalid and punish the seller accordingly. We do not tolerate this behavior. We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected]. Regards, Sil Customer Service Center DHgate.com
Buy products at DHgate its an easy, safe and lower price products from other websites.
Dispute all that, DH gate give discount coupon everyday so I can buy products with a lowest price
The jerseys came out looking great and in a reasonable timeframe. I would highly recommend to a friend!
Great products great service and delivery DhGate is number 1.
Ordered a couple of items on DH Gate and the items were real close in look and quality to the originals. They also let you know when your order leaves China and when it arrives to the U.S. This was helpful to gauge exactly when my product was going to arrive.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Donna! We do understand how upsetting this must be, we'll be here to help you. We would suggest that you communicate with the seller since they are the supplier and they can be informed about your complaint. Here's how you can contact the seller: 1) Click "My DHgate " on the upper right corner of the page. 2) Click "My Orders at the left side of the page. 3) Find the order number. 4) Click the link Message Seller at the top of the order details Next, you can open a dispute for your orders so you can request for a return and refund or replacement. Please make sure to provide evidences to build your claim on the dispute and so you can submit the dispute successfully. Here's how you can open a dispute for your order: 1) Click "My DHgate " on the upper right corner of the page. 2) Click Awaiting Confirm". 3) Find the Order number and click the link "Return&Refund" at the right side of the order. If the problem is not resolved through direct communication between you and seller, or if you don't get a response from the seller, you may request for DHgate Mediation after 5 days that you have clicked on "Return & Refund" link and then we will assign a person from Resolution Center to take care of your case. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 Or send email to: [email protected] Regards, Riane Customer Service Center DHgate.com