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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I've received an excellent quality t-shirt. Even better than in the pictures. The delivery time took ~ 2 weeks, and I'm very satisfied with the service. Already have another order waiting to be delivered!
MY ORDER NUMBER WAS *******
THEY ARE CHEATERS,
I RECEIVED A EMPTY PARCEL, AND THEY SAY TO CLAIM WITH DHL.
WORST SERVICE
The website can be great or horrible. If you do your research and take your time and pick the right seller then you will have great results
It's nice to find a place I can shop and have a good experience in doing so. The low prices is mind blowing, and the many item I have to choose from is, too.
Hi Kory,
Thanks for your feedback. Let us know if you have any questions or concerns about your orders on our website so that we can immediately assist you in resolving any issue.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
I love the site. Its a place where a vast number of sellers compete for your business. You get the best wholesale prices. Its the easiest way to order!
I was very satisfied with DHgate experience.
Everything was fluid, the item has arrived fast.
There was acceptable imperfection on the received item, considering this is my first order from DHgate I decided not to start with dispute process, but I gave realistic review (3 star) to the shop, with picture. If something like that occur again I will surely start dispute and I have no doubt that DHgate will conduct this process honestly.
This is my firstime buy from DHGATE, I usually buy from other site like D***** and A******. My experience with DHGATE is very good, by the time i bought the item, the seller are very proactive and contact me. It s an experience that i dont find in any other site.
So i think i will use DHGATE more often to buy item.
Thank you
I purchased several items from DHGate in the same order. The items were shipped in a timely manner arriving ahead of the estimated delivery time, Upon reciept the items were safely packaged and exactly as described. Will order again!
They have everything you are looking for here and great prices, as well. I love shopping here. Customer service is awesome, too.
Have been shopping on this site for years, never had a problem and have always received what I've ordered on time or early.
I PAID FOR A 22" FULL LACE WIG THEY SENT ME A 18" I CONTACTED THIS SELLER AND THEY IGNORED MY MESSAGE AND NEVER REPLIED THE HAIRLINE ON THE WIG WAS A COMPLETE MESS ALSO... DONT WASTE YOUR MONEY WITH THIS SELLER... TERRIBLE!
I love the hair. It is just like the picture. I will be ordering again.
I ordered a specific product for my first time using this website and was 100% satisfied with quality and delivery time I hope it continues to be that way as I keep ordering more products.
Excellent service, very reliable, will buy from again.
Dear sir my suggestion please 30 days available on claim or very good site i am bay regular i am bay umi plus mobile 182us dollars on banggood.com but not available your site pl improve... ADD ON PAYPAL if wrong English pl ignore thanks
Hi Rajesh,
Paypal is no longer available on our website since 2012 due to differences in business approach. For your other concern, do you mean the item you're looking for is not available on our website? Please clarify so that we can assist you further.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
I dealt with Lorie from customer service regarding order payment. She answered my questions quickly and with a good sense of accuracy. Very satisfied.
Safe, fast and good communication.
Excellent shopping experience
The buckle is really good! Great logo and the seller is very accurate! I advise!
Good seller, fast delivery, great buy. I hope buy more at this seller.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Bhagvat, We are sorry to hear about your experience. We checked your order and this is now mediated by our Resolution Center. Since your seller offered a valid weight evidence, please contact DHL on this number 1-855-345-7447 and file a claim so that this will be investigated as the courier in charge for the transmission of the parcel. Once you have the claim number from DHL, please send it to your analyst. You can reach her through this email: [email protected] We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected]. Regards, Sil Customer Service Center DHgate.com