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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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I've found DHgate site during surfing on the web and i've found what i want. Make the order and just wait! The shipping is long, but the item is receive. Good deal whit DHgate. Sorry for my english writting, i'm french and just school level.
Hi I have bought a lot of jerseys from DHGATE and have never experienced any problems. Everything is always great with any sellers that I have ever delt with. The quality of the jerseys are excellent and the prices and workmanship are the best I have found from overseas. I have bought other things from DHGATE and have never had any problems. The packaging is very quick and compact. I have found if you use the right shipping method you can get your item to Canada is 11 days. I would highly recommend this site because it is also very secure.
I ordered with DHgate, is was send very quickly, i could follow the order and also received quickly. I know that if i had a problem they would solve it for me. Very good way to order products!
Very satisfied. Quick ship. Seller is quick to answer inquiries.
Pretty online shopping on low prices and free shipping to Belgium, what want you more. ;)
Would buy from seller again! Quick and Professional Service!
I am here with DHgate for more than 18 months. Very secure online business firm. With you not only for purchasing but uptil the buyer satisfaction. More over very efficient customer service.
So far only good experience with the site and sellers, only once did i had to go to the customer support for an issue but it was quickly and effectively solved by them, overall the site is very well optimised and quick of access with effective search and results
I ordered a Spyderco Paramilitary 2 knife. And I am real happy with my purchase.
I ordered with dhgate.com and the shipment was sent fast and with a tracking number so I could see where the shipment was. The knife was packed carefully and the knife was very sharp out of the box. Will purchase more item from the seller in the future. Recommended!
Hello guys I been having problems with this company I'm asking for you guys help if you guys have experience something like this I open my account and after the 3rd order they told me my account was Frozen do to unpaid account and an account I open up a claim and they give me account number ******* that was paid with card number ***********3972 to let them know the missing numbers in the card i clearly explain to them that that account number and that card wasn't mine and I reviewed my 3 accounts I had made they made me send a card authorized form with front and back of my card after that they told me they or able to unfreeze my account because I wasn't able to uncover the middle numbers on the card i want to know if this has happened to anyone because the same thing happen to my close friend they gave her the same account number the same card number and they told her the same thing after the 3rd purchase Oh and after that they tell you there sorry but they can unfreeze it but they can still let you purchase but you can only pay with Western Union please if this happen to one of you guys let me know to me this is fraud that's what there trying to do
To bad because they give great prices email me your story *******@yahoo.com please
I have to give them onr stat because it wont let me submit but i would 0
Great products fast shipping good communication from seller very competitive prices throughout the site. Safe buying administration is good for all your buying need and are happy to help.
5 stars
Almost every product I've ordered and received are as described.
Unfortunately their advertisers are not always showing correct shipping information.
But I am happy to have the experience that DHgate will solve the issues.
Great shopping with excellent value. Prompt dispatch and goods were first class quality.
Dhgate took credit for my last refund, but only claimed so after I fought for it with the seller.
Again, don't count on dhgate to assist you as a buyer.
I have another order past due that dhgate refuses to allow me to escalate because dhgate claims that 10-26-2016 is still within the delivery time of 10-22-2016.
I know, dhgate must use some weird calendar as for everybody else, this shows overdue.
Ready for this? Now dhgate wants me to wait ANOTHER 3 WEEKS before trying to escalate.
IGNORE all sellers delivery promises. Dhgate refuses to assist buyers in getting sellers to live by their promises.
The only group making more bogus promises than the sellers is Dhgate.
Dhgate makes a service pledge, but a pledge is only as good as the people making it. In this case, doesn't mean anything.
In all fairness, two orders went without a problem, two others were/are a nightmare. Dhgate was absolutely no help with the problems. Dhgate only covered for the seller.
Hi P! We checked your order here and we can see that it was already canceled since the case was in your favor. The refund has already been completed on our system on 2016-10-24 05:30. You can wait within 10-15 working days for the refund to reflect back on your account. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 Or send email to: [email protected] Regards, Riane Customer Service Center DHgate.com
Everything even down to ordering, shipping, and product was totally wonderful. I didn't have any complications. I defiantly recommend this seller thank you so much for such a great experience.
DHgate site system is much better than shopping sites in my Country. I just love to buy here.
A bit above most of the typical chinese sites. Not the best organised whe trying to find something, but I do think that's by design so you impulse buy.
Dhgate just let a seller obviousley steall 2000 dollars from us. We recieved 3 0f the 40 packages we was supposed to and Dhgate will do nothing about it. We have been trying to contact them over a month now to do something and they just ignore us. You can read the messages alone and see the seller has not sent our orders and we are going to have to contact a law firm to try and get somewhere. Worst sales site I have ever used. They are scam artists.
Hi Cheri, We understand how concerning this is for you. We checked this order and it was already closed. To set proper expectations, we can no longer handle this issue since this is already out of the Scopes of our After-sale Service. We found here and the order was delivered on Tuesday, August 9,2016 however, you have not filed a dispute until September 3. An email was sent on your DHgate inbox on August 10 notifying you that the parcel was already delivered. Indicated were the options that you can do if you are satisfied with the order or if you have issues with it. According to our policies, you are given 7 days to file a dispute since the delivery if you have issues with the quantity of the parcel. Since the dispute was opened beyond 7 days since it was delivered, this is one of the reasons why it can no longer be handled by our team. Please be sure to file the dispute within the time frame if you have issues with the items that you receive. This way we can immediately assist you in resolving any issues. Your seller agreed to send you a replacement with the tracking number LT069424755CN. We tracked this order and it was already delivered in/at mailbox on September 2,2016, 1:39 pm in SAINT JOSEPH, MO 64506. You can check the tracking result through this link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LT069424755CN We suggest that you contact your post office and ask on who signed for this parcel since they were in charge of the delivery when it arrived in your country. We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected]. Regards, Sil Customer Service Center DHgate.com
Received my items and both were not as described took forever to resolve and a pain to deal with. I will never use this company again. Go figure it's all from china so you now how quality goes.
Hi Niki, We are sorry to hear about your experience. We checked the orders and it's great to know that you have already escalated the disputes to our Resolution Center. Our team is now mediating on this issue and will help you get a favorable solution. Please be sure to check both your DHgate and personal inbox for the updates regarding these cases as you will surely be contacted personally. Dispute processes have different time frames and the decision will be based on the sufficiency of evidences submitted. We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected]. Regards, Sil Customer Service Center DHgate.com
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Hi Kimberly! Thank you for bringing this to our attention. We have already received similar cases and this has been forwarded to our Safety Center already. This will be checked and once there are updates, you will also be updated. At the moment, your order was canceled and refunded. You can contact your card issuer for the status of your refund. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 Or send email to: [email protected] Regards, Riane Customer Service Center DHgate.com