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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Very serious business, with a large sitting area. Thanks for your work!
Decent content if you are looking for a good deal.
I had an issue in which I was unable to log into my account. I contacted customer service on facebook and they courteously responded, gave me shipping info, and solved my problem right away. My order was a good product too, will definitely order again.
I ordered a silk top full lace wig. I got a full lace wig no silk top. I paid $142 for it & when I contacted customer service they told me to contact the seller. The seller never replied to me & I emailed them three times. There is no phone number to call & the 24hr online customer support doesn't help you. They just tell you to contact the seller & They give you a step by step process to dispute or request a refund but the steps they tell you to take does not exist. It will say click your order then search your order with the order number but there is nowhere on this site where you can search for your order entering a number. So if you're not happy with your order you will have to just suck it up. Nothing has been resolved & no one has ever responded to my emails or has contacted me
The products i received is same as what my expectation was. Thank-you and im one the the happy costumer..
The process of buying was very good. I feel protected when making my purchases knowing that the seller cannot cheat me after I have made my payment.
During the past years, I ordered more than 50 items from DHGATE. So far I had always a good experience. I am very satisfy of the quality for the price I pay. The communication with the different vendors is alaways good and accurate.
I received the shirt of Cadiz c. F. and it is perfect. Thanks to the store and its selling. I will make more purchases because the shirt is perfect.
This was my first time shopping with DHgate, and they met all of my expectations. Great quality products for a low cost! I would definitely recommend to everyone. :)
I had a problem with a seller. I contacted consumer service and my servicer went above and beyond to get me the help that I needed, made documented notes of the dispute, gave me some recommendations based on customer reviews of their most trusted sellers, and helped me get a coupon to use on my next purchase. Was very caring and seemed to really understand what was happening and genuinely did their best to help. I really appreciate it GHgate!
I did shop first time and enjoyed it. Its nicely designed and lovely look. Highly recommend to buyers. Thanks DHgate providing us a nice place to shop.
I have been buying from DHgate from the past 4 years, never encountered any problems that weren't easily resolved. Highly recommended online shopping place!
As a knife collector DHGate is awesome. I can get a lot for my money and the. Ustomer service has been great. Love it!
I have now used Dhgate on over a dozen occasions and have no issue, any concerns I had a first have gone and feel that my money is safe until I recieve my product. And if I am not happy with the product they will also help out.
My first order and it came quicker than expected and n one piece. Thank you
The communication with the seller was good, but if you emailed dh gate, it was a little on the slow side. This was my first time ordering something from dh gate, so you had to go through a payment verification process, which took about 3 days to process, so if you need an item quick, I would suggest ordering ahead of time if you're a new customer. When I received my hair, I didn't know what to expect, but when I opened the box, it came with eyelashes, a wig cap, and the hair was sooooo soft and exactly how I imagined it! I fell in love with it. Now that I know about their products, I would most likely order more hair from there again!
I've been in business with DHGate for a past year now, never had a single problem with the system they provide me with. Will continue to look for vendors there!
I really love DHgate. I love that they hold your money in escrow until you say you received the product as advertised and in good condition. Most items are free shipping, prices are great and most items have wholesale or individual retail quantity options. I like that it's not an actual store but a way to contact buyers with sellers. It gives me the ability to deal with the source, giving me the same power as large businesses.
I bought USA soccer jersey from Dhgate. Item arrived in three weeks and good quality item considering the price I paid for it. I will buy it again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Latoya,
We are sorry to hear about your experience. We checked the order and you have confirmed the delivery of the goods. Since our Customer Service suggested that you filed a dispute, you could have asked for a walk through on how you can successfully do it. Our operators are willing to do this so long as you tell them that the steps aren't working for you. We always advise our customers to notify the seller about any issue of the order since it is our sellers who are the shipper and supplier of the items on our website and are willing to resolve issues with the transaction as long as they are informed about it. And you were also encouraged to file a dispute for your protection. Since the delivery of the order was already confirmed, what you can do is to file an After-sale dispute. This is for us to help you in getting a resolution since your seller did not cooperate when you have contacted them.
Here are the steps on how to file the dispute:
1. Click on "My DHgate" link found on the upper right part of the homepage.
2. Click "My Orders" on the left side of the page.
3. Find your order number.
4. Click on "Open an After-sale Dispute" button at the right side of the page and fill out the dispute page.
Please upload evidences to build up your concern and for us to mediate on this issue successfully. Please be sure to file the dispute within 7 days since the item was delivered otherwise the option to do so will no longer be available according to our dispute policies. It is best that you use a computer and google chrome as your browser since these are compatible with our website, other devices and browsers do not support all the features on our site which cause issues. Please make sure that the size of the evidences you're going to upload is below 5MB.
We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil Customer Service Center
DHgate.com