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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Great price! The sweatshirt is better than I expected. Very soft and very well made. Shipping was much quicker than I thought it would be. Im very impressed with the seller!
Thanks.
My order was placed and shipped promptly but unfortunately the tracking number was not helpful at any point. The tracking number provided was either not valid or not usable for my order at any point. The email I received said I would be able to track my order after 5 days so I messaged the seller after 9 days. I received a message the next day informing me my package should arrive shortly, and luckily my package arrived within a day
Bright green laser. Super powerful and yes you can light a match. Make sure to open the focus all the way and use a dark colored match. White is too reflective but if you put a sharpie mark on it it will light. Charger and battery come with!
I ordered a bunch of products from DHgate and they have started arriving. I am really loving this site and so far it has been a very good experience.
The seller sent me something that was not as described but I normally receive good things. I just learned to stay away from this particular seller in the future.
DHGate offers alot of products for cheap prices. The customer service is better than I saw with other similar sites, very friendly, quick, and helpful at the same time. They will answer all questions in no time.
I have been a customer of DHgate for a few years now. Always been satisfied and the kids love the products!
I doubted first. But i just took a risk. But i was treated well. I got my goods i perfect condition as at when due
Ordered shoes. Came within 5 days. Look great. Also when I Accidently ordered two they were quick to cx the second order and give me a refund. Would def order from here again!
I ordered a pair of Nike sneakers that arrived on time and were exactly what I expected. I am very pleased with this site and have placed another order already.
The overall shipping was fast! Is a cream and works well nice scent.
I saw two plush toy jigglypuffs for sale. I decided to buy some of them. Waited about two weeks, then bam got them in the mail. I have been great and happy ever since I received them.
I tried DHGATE for the first time and I must sat that I was pleased. There was no hassle and shipping took about a week. Also the products were awesome!
Everything I have bought has been top quality and highly satisfied. The vendors are extremely helpful and communication has been extremely professional. I highly recommend.
Good shopping experience with DHGATE in general!
As a constructive critic would say that it is essential to improve the tracking of orders through the page, as it does not synchronize with the current tracking information!
It is also essential to improve that the description given on the product page is the same as the one the customer receives!
Excellent shipping times, excellent payment means, good customer service!
I have had a very good experience but am having issues with one seller which hopefully will be resolved by 11. 22. 16
DHGate really has it all and at a pretty good prices, I can surf the stores for hours and not get bored. You can find what you need either wholesale or to buy for personal use. So far its been smooth transactions, I have had no issues, its great.
I switched to DHgate after a horrible experience with a similar site. I was skeptical and hesitant at first due to what happened the other place, but the sellers I have worked with on DHgate have been responsive to my questions, honest and delivered what they described! The only reason I gave 4 instead of 5 stars is because they don't accept PayPal. Every time I make a purchase my card is automatically inactivated due to "possible fraudulent activity", so I have to call them before any purchase first. If it wasn't for this I would purchase more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Enrique,
We are sorry to hear about your experience. Please provide us the order number of this issue so that we can investigate and punish the seller once proven that they have not uploaded the correct tracking number.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com