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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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At first the bulbs I ordered were out of stock but the looked forward a solution and finally found an alternative and sent me similar bulbs
DHGate may be cheep, and exactly that. When something goes wrong there is no one to be found. No contact number. No actual Customer Service. I have tried jumping through the hoops, but have been unsuccessful in the process.
I HIGHLY RECOMMEND SPENDING A FEW MORE DOLLARS FROM ELSEWHERE TO ENSURE CUSTOMER SERVICE.
Very good Article, the supplier respects in time and form the delivery of the same.
Recommendable
Dhgate is good for shopping online. Good items, seller and protection for the buyer.
I ordered 3 pair of Hunter boots from one of DHgate's sellers. Free shipping with DHL and my order arrived in a week. The quality was perfect and super low prices. Gonna order so much more stuff!
DHgate is great! The website is clear and works very smooth.
I recently bought from DHgate seller and the products are always as advertised and even better sometimes. I will always buy from DHgate!
Customer service is going above my expectations. I used to ordering items and if I have a problem with the items... or even receiving the items... I usually have to make several calls to several departments in attempts to get it resolved with other online stores. DHgate is communicating with me before, during and after shipment has arrived. I am impressed with their efforts to earn and keep my business. However, this kind of treatment may encourage me to buy more than I really need. :) But, I'd do it willingly.
Love this site, made a couple purchases and satisfied.
Very easy and fast response from the sellers
Will order more from DHgate in the future
I am very satisfied, fast shipping, very good magnetic safety lock. I recommend shopping at this store!
She gave me everything I wanted to know. I approve.
Big user of the site with few complaints until I realized they allow sellers to add faulty invalid tracking numbers to purchases. Even when the seller admits to doing so and states package won't arrive and wasn't mailed, DHGate will still make you wait until delivery time to open return request "incase package arrives" even though everyone knows there's nothing coming. Customer support will just stop responding to messages; they will read but not respond.
If you get an honest seller then all is normally ok; just hope you don't have to deal with DHGate support because they will not help. Make sure you purchase everything via credit card so you can chargeback if you have any issues.
Hi,
Thanks for your feedback. You can request a ‘Return & Refund’ within the following time frames based on the shipping method that was used.
- 5-90 days if your package was shipped via UPS, FedEx, TNT, DHL or USPS.
- 7-90 days if your package was shipped via EMS, E-packet or E-quick.
- 10-90 days if your package was shipped via regular post such as China Post, Hong Kong Post, etc. Dispute buttons will automatically be activated by our system on these time frames and there is no option to override the process.
Be sure to immediately file a dispute on the said time frame for the courier that you selected. We are committed to give a refund and we have to follow our refund process.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
Prices and the quality of the items are great. I really would buy from there again!
I have been on dhgate for over a year and I am very satisfied with my experience. The sellers are great for the most part, but DHGate always make sure that you are happy as a customer. The coupons and discounts are insane. Everyone should check it out you will not be sorry.
Delightful to do business with; the silk scarves are lovely, the transaction was seamless and quick; I will order. The only thing I could possibly wish for is to be able to order all in one neutral or white color, so I can add my own dyes and surface design artwork.
Everything went smoothly. Products in stock, reasonable delivery time and exactly what I wanted.
Great service!
It's a decent system, but you have to be careful. Item descriptions are often wrong or contradictory, and sometimes sellers will ask you for more money after you have placed an order. Ignore them if the order has shipped, cancel the order if it hasn't. You get what you pay for, and it's not always cheaper or better to buy here. That said, the counterfeit Arduinos work very well.
I have ordered several items on DH Gate and had situations with other sellers where DHGate support had to get involved to resolve.
I was very pleased with support team responsiveness and resolution of my issue.
Thank you!
Most of the phones I found that stated "4GB RAM" or "3GB RAM" in the title were actually 512mb or 1GB phones, info burried in smaller print 3 pages into the description. This will be a problem for dhgate reputation as people order one thing and receive lesser products later.
Otherwise, the agent support was seriously amazing. Was helped by Lorie who did help me find what I needed. I was very appreciative of the extensive help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Andre!
We apologize for the experience you had with your order. At the same time, for your concern about our Customer Service, you can actually connect with us through our Live Chat Service in our Customer Service page. That way, one of our Customer Service agents can assist you with your concern. We have also checked on your order number and we happen to notice that you have an issue with the item you received. For this to be sorted out, you have the option to open an After-sale case for the order. That way, our After-sale team can step in and help you get your money back.
To open the dispute, you just need to do as follows:
1. Click on "My DHgate" link found on the upper right part of the homepage.
2. Click "Completed Orders"
3. Find your order.
4. Click on "Open an After-sale Dispute" link.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Samantha
Customer Service Center
DHgate.com