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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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It's great it doesn't take long to deliver and very cheap
Seller messaged and was helpful with getting order correct but it took longer than a month to receive and had to put together the cups and the labels. They were packaged well with no damage
I been loyal customer on Dhagte for over 2 years and I love it, I can find everything I need the products are the best and they have very good customer service, always there to answer your questions, I highly recommend Dhagte if you want to have an excellent shopping experience, thanks Dhgate.
Order a pair of trainers at a very amazing price, and the item was at my door (uk) in 5 days! Shoes were immaculate and amazing with little to no flaws! DHgate is a great place to find bargains.
Very quick answers and fast shipment and delivery.
You could try to find a method to avoid the costums at Portugal, as other webstores has. Think about it
It would make your sells to portugal grow for sure
I like really much DH GATE I ordered a lot of jerseys from this website since a few years ago, is easy to place the order, it takes some days to receive it but it arrive good. Im going to buy more from them because they have awesome prices, good disscounts and a lot of jerseys that I like. They always solve every problem
I have recently received my pack and it is just as decribed by the seller this site has been really useful and easy for shopping.
Recently I bought some car chargers. As prices were very low on DHGate, i took my chanche but was a little bit worried about the quality. But what a surprise, all chargers
Were of very good quality! Shipping was fast and communication with seller was also ok. From now on the first shop I will look is DHGate. Good, fast and cheap.
The worst internet company I have ever dealt with. DO NOT BUY FROM THIS COMPANY. If anything goes wrong it is almost impossible to get any proper response except "contact the supplier" They are irresponsible and treat customers with contempt. Everything on their website makes it as difficult as possible to contact them. I was given the wrong shipping information including shipper and AWB both of which were ficticious. I paid them and they kept my money and clearly do not intend to refund it. AVOID AVOID AVOID - there are plenty of responsible and honest suppliers from which you can buy all the stuff which these people sell. Be warned - if anything goes wrong they will just keep your money - even emails from them on the subject are from non-return addresses.
Hi Michael!
Thank you for your feedback! Regarding your concern, you have the option to open a dispute to request for a full refund since you have not received your order. As we checked your order here, you have already opened a dispute through your bank. In this case, we cannot handle this as your bank is in control. For your refund and update on your case, please communicate with your bank.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 Or send email to: [email protected]
Regards,
Riane
Customer Service Center
DHgate.com
Shopping on Dhgate.com was really pleasant and nice. Good contact with seller, fast shipping, great quality of items. Really nice site.
The comunication with seller is excellent, and the shipping was made very fast. The products are very good quality.
The comunication with the Customer service of the DHGate web is also excellent.
Very good, handy small knife that can come in handy during trips, bivouacs, etc. I would recommend it for anyone, for that price worth it!
My only issues - the pictures in product descriptions are all in Chinese, it makes it hard to clearly understand some important details with some products.
Sellers are wonderful and communication is great. Never had a problem.
houdinilocksmiths.com.au used DH Gate to purchase supplies and found that the experience was first class and I would be happy to continue using the service.
Wide variety of manufacturers to choose from, great pricing & quality products
Everything was fine, fast shipping, good price and contact. I could recommend
User-friendly menu, good product, great price and fast seller response
Overall, I'm happy with my purchases from DHgate, however, my deliveries took way longer than anticipated. Three out of four items that I ordered came exactly as described by the seller. I am having difficulty requesting a refund on my last delivered order from the seller. This may affect future business with this company.
Hi Ebony,
We are sorry to hear about your experience. Please provide the order number so that we can check the order details and see what we can do to resolve the issue. There really is no exact shipping time frame for any couriers since this will depend on the transmission of the couriers from the originating country to the delivery location and there are factors that will cause the delays such as weather condition and customs clearance. This is the reason that we only give the estimated delivery time.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
IT IS A VERY GOOD WEB ONLINE PURCHASE, IT IS ALSO EASY TO USE, PLEASANT TO THE TIME OF NAVIGATING AND VERY SAFE IN ONLINE PAYMENT. I RECOMMEND 100%.
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Hi C D,
Thanks for your feedback! Let us know if you have any questions or concerns about your orders so that we can immediately assist you in resolving any issue.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com