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DHgate Reviews Summary
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
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Great shopping prices always right and most stuff on time delivery
This website is better thsn amazon and ebay combined because this is where amazon and ebay and even your every day small business gets their supply. Cut out the middle man and save mad money! Holidays are awesome especially with such great deals. They have the best buyer reward program of any site I have ever used, I will keep using this website and buying from its professional sellers, they will even work with you to resolve any issues!
This was my first time ordering from DHgate, and it was quite simple. It is essentially eBay for China, and you purchase direct from the manufacturer. This allowed me to obtain items for much cheaper than if I had purchased them from a store. I did not purchase a replica item, as DHgate has been doing a great job of trying to remove replica items from their website. As long as you buy from a reputable seller, you should not run into any issues. DHgate does not pay sellers until you have received and checked out the items condition. I would definitely recommend this website to anyone.
I'm blown away by the quality of this product. For the money I can't shop anywhere else.
Amazing transaction and great prices. One of my favorite websites out there.
DHgate is my best global online shopping website. You can meet alot of popular brand and seller in here. DHgate is support you with its gift coupon and you are winning discounts near to everyweek. If you are not using DhGate yet, start to shopping now. I prefer to you download DHgate mobile application also. Thanks to DHgate.com
I often place orders with DHgate, so when i get an enquiry with no order number, i can't tell what it's about. This message from DHgate says:
"For order $order_number$, we saw that you have clicked..."
Huh? That's the third time that's happened in a month!
Easy to understand without any worried i make my order and easily track but all product is costly with ali express.
Hi Usman,
Thanks for your feedback. We have different price range from Aliexpress since we have different suppliers and manufacturers. Not a problem as you can get coupons from our sellers' stores or you can negotiate for a discount from our merchants. You can get in touch with our sellers by clicking either the "online chat" or "message" button in the item page. Rest assured that our sellers are willing to cooperate as long as there is proper communication.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
My experience with DHGATE has been great, I didn't want an item, it was refunded quickly. The item I wanted what excellent quality and shipped fast!
I have been waiting for an order since 10/22 The company said they resent it but can't track it I need help
Hi Wendi,
Thanks for reaching out. Please provide the order number so that we can check the order details and assist you further with your concern.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
I would like to recommend DHgate to everyone. Website is fast, well organized and have tons of bargains. Prices are competitive and most of merchants offer free shipping. So far I enjoyed my shopping at DHgate, and would like to give them 5*
Bonjour,
Hélas je ne comprend que le français et tous les messages que vous m'envoyez sont incompréhensibles malgré le traducteur; y compris les suivis de commandes. Chaque message de votre part me pose un problème et me fait regretter ma commande passée.
Hi Patrice,
We are sorry to hear about your experience. We only use English when sending the order notifications since this is a universal language. If you need help in tracking your orders, you may contact our Customer Service. We can use a translator for you so that we can communicate better. Please provide your order number so that we can check the order details and see what we can do to resolve the issue.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
******* I had problems with this order, in fact never received the product but as I had already passed the term of protection, I decided to sort out who is this dishonest seller. On the site there are several good sellers but this one never sent me the product and did not answer my questions.
Hi Pedro,
We are sorry to hear about your experience. We checked your order and you have confirmed the delivery of the goods on November 27. The dispute option is no longer available because it can be opened within 120 days since the seller uploaded the tracking number. We tracked your order however there was no shipping information found, it's great to know that you have reached out to your seller about this matter. Since they are not responding, we will have them contacted by our Seller Team. Please check your inbox for the updates within 48 hours as you will surely be notified. For your future reference, please be sure to file a dispute if the parcel is not delivered after the set delivery date. A notification was sent on your DHgate inbox for the order update indicating that you can file the dispute if it wasn't delivered yet.
If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com
This is a very safe and easy site to purchase from. Over the past month I have purchased over 5000 dollars and no problems at all.
Заказывала много - много наборов бижутерии. Она очень быстро пришла, она была просто супер. Я в полнейшем восторге. И вышло все недорого. Наборы бижутерии на самом деле классные и красивые. заказа: *******
Fast accurate reliable and well manufactured products
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Hi Grant,
Thanks for reaching out. The order number is also called the "PO#" which can be found on your DHgate account. We need the order numbers to check the specific status and details of each order and when our system sends you notifications about your orders, the order number is usually written as the subject.
If you have any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].
Regards,
Sil
Customer Service Center
DHgate.com